Capital One

I never get collection agencies calling, ever.
I applied for capital one card and now I am bombarded daily with collectors calling in old setteled debt and I have to change my number again.
It was under 24 hours and collections was calling.
This is a pretty good indicator that Capital One trades off your personal information which they said was secure.

I called Capital one to just try and get a new card sent to me because I lost my previous card. I went through 3 reps and no one could help due to 100 security questions that were asked and being put on hold several times. I was on the phone for over an hour and a half for them to tell me my personal information was not valid and I needed to call back in a few days and try again to receive another card. This has been the worse customer service I have ever dealt with!

Capital One. Is the worse cc out. Should of looked on here before I ordered card. They will let overseas companies charge your card and will deny refund. When you did not make charge. The reps do not even know where the company is headquartered. And are very rude. Waste. I will pay off then cancel my all my accounts. I am done with them.

I'm currently overseas and I need to change my flight. The problem is that I can't make calls and the only way you can get help is by, guess what, calling someone.

What a joke, I have AMEX as well and they offer customer support via chat with a real person. Terrible service.

This company I have been with now for about 5 years. I started with my credit card and now I recently on June 27 got my Auto Loan though. Capital One do pre-approvals were they see if you qualify with a soft pull and it don'e effects your credit score. Once you are pre approved then you just take what they send you and go get your car. I was shocked that they made it so stress free. On the other hand I had the issues with the dealer, not Capital One. Everything is so simple I can make my car payments and credit card payments all from one log in. It is so great and their rates were nice.

I have a business and was forced into using capital one trade center because a company I frequently buy items from switched their credit account to them. I had to call customer service to work out a problem and every single person I spoke with were some of the rudest people I have ever encountered. One of the workers was named Sonya. It was unnecessary and really made me reconsider working with our long time business partner because of it. We only had a couple of questions, it was not a conversation that should have caused any negativity.

Worst customer service ever! Hidden fees on every statement. I have never been so dissatisfied with a credit card business ever. I highly recommend using a different one unless you like spending hours on the phone to no avail and paying late fees even when you pay on time.

Absolutely horrible customer service
I have a excellent credit score and don't need credit through capital one, however I saw the venture sign up bonus of 75,000 travel miles if $4000 is spent in the first 3 months. I went ahead and got the card, spent the $4000 in that time frame, and called to inquire where my miles were. They said I'm ineligible because I "upgraded" an existing account and the promotion doesn't apply to existing accounts. They did close an unused old account but that was not what I applied for nor was stated in the process. I was charged the $100 annual fee. I do not want this card now, nor want to do business with a company that fraudulently screws you out of a promotion even after calmly explaining and proving this application was for a new account and the only reason for opening it was for the awards. I will not be using capital one in the future

Ive been a capital one card holder for years, four months ago I made a $200 cash advance. Since then I'm being charged $5 a month cash advance fee. I've tried to pay off the cash advance to stop the fee but customer service says it can't be done and this monthly fee will continue until the entire card balance is paid off. Beware of Capital One they're not the friendly company you think they are.

Paid my capital one credit card through my banks bill pay. Sent on the 5th, Capital one said they did not get until 12/28, and charged me a late fee. I called them with proof of payment from my bank, they didn't care. This card was through Pottery Barn. Tore up card and will no longer shop Pottery Barn. Their lose

The only reason for the one star is to post review. Think twice about using this company when making high-priced charges for major purchases; if things go awry with the transaction/product, there will be no help from Capitol One in your negotiations with the vendor

This credit card has been a nightmare! I paid them off today, just for them to tell me I had to pay an additional $80 because of interest, since my bills actually due on the 4th of June. The interest rates are $100 up! Before you know it, you owe them more then what you actually spent on the card! If you can go to another bank like Navy Federal go there instead! This bank will keep you in DEBT!

I HAD a capital one cc years ago and ones not happy with them. I called the 1-888-5-OPT-OUT at the bottom of the letter. They ask for my social security number to stop receiving mail from them? What of crap is that. You don't need my ss number to take me off the mailing list.

Since Dec 08,2020 i have filed a dispute after long three months of back and forth, Mar 09,2021 they have permanently closed my case in favor of the merchant because according to them i did not file in a timely manner!

After being an excellent customer for several years, I gave up. No one there seemed to care. The credit card fraud department is a joke. I sent them ALL of their required docs and STILL could not get a solution to my dilemma.

I lost my mother less than two months ago, and now have this to deal with this. They finally approved all of the docs, but did not give me any notice as to how/when they would be sending the check after the closure of the accounts. They sent the check via Fed Ex with a required signature without notification or a tracking number, unfortunately I was out of town and missed the deliveries. Now it seems that Fed Ex lost the package and I am required to wait 90 days before they will submit another check. What makes it worse is that you cannot speak to ANYONE in the Estate Department, everything is done by email. Unbelievable! Not only did I lose my only family member, but I am without needed funds. I will be closing my own account with Cap one in the near future.

Opened up a 3 year CD for $******* for my 88 year old mother. She wanted the interest to go in her checking. Capital one put it back in her CD! Called and they say they cannot change it.! It's there fault and they are Arrogant scum. Have to file complaints against this Evil company. Stay away from them! If they can do this to a elderly lady they can screw you also.

I just got off the phone with capital one customer service and the person I talked to was amazing. He even told me merry Christmas. He activated my card within a few seconds. I have not had any issues with this account and I've had it for many years. Thank you so much for being amazing and taking care of me in the way I deserve. Your customer service rocks!