Capital One

I never write reviews, but decided to point this out. I was just looking at another companies reviews and they were HORRIBLE. I decided to come over to look at Capital One's reviews as I have done business with them for years and more recently this week with a large undertaking. I have been VERY happy with the company and they have helped me when my own credit union of 31 years have not. Now, I'm seeing these bad things written here also. C'mon Now! Who do you believe? I just say to you all, make a wise decision. Use Capital One - Don't' use them. I like Capital One. A. Noel

They $#*!ing wasted my time so much. They imposed unnecessary security restrictions on me to use my phone number in order to verify that I'm the owner while I'm overseas. There is no other way except verification on phone number. I'm overseas now and I cannot use my stupid card because I don't have my American local number. Why in hell would you force your clients to pay over $100 to their phone carrier?
I should have the choice not to.

Worst customer service ever!

After my daughter's mother died, we closed one of her checking accounts at another bank. My daughter made the mistake of depositing it into her Capital One checking account, and the money was lost. They told her the money was immediately available and to destroy the check, which is unfortunately did. It immediately cleared at the other bank, but Capital One says there is a TWO MONTH hold on it, even though it's cleared. Our daughter now cannot pay her college tuition this quarter. She called them several times, as did I. They were completely unhelpful. Avoid this bank.

Not a great idea to use these went shopping. Then to find out the card as be stopped completely. Always pay my bills on time so be cause not used it in a wile I get frozen stay away from them I am paying them off then going

I owed Capital One nothing, balance 0. They charged me $20 for an annual fee. I didn't realize it & they then charged me a total of $81.39. I called in & Dana said "oh don't worry, you only owe us $20. I had paid the $81.39 before I called. Dana told me to call back in 5 days & they would return the $61.39. I called yesterday & was told they were not returning any money. Talked to 4 people including 2 supervisors. They ruined my credit score & lowered it about 65 points! I'm furious! I've had my account over 20 years, and always paid my bills on time. They lied to me, big time! They do very sneaky & fraudulent things!

15 year card holder. Credit Score of 810+. Had a balance of $364, missed the min. Payment of $25 by 48 hours due to bank issues. Customer Service nor his Supervisor was willing to waive the $25. Why? Because that's in our terms and agreement. Will pay off, and not use again! Felt just like a number, not a customer for 15 years of service.

I called to have a payment refunded and these guys told me different information whenever I called to get it resolved. One person told me to provide proof of payment for a payment that he see's on the screen in front of him... then when I get transferred the agent tells me there's no need for proof of payment. I've called 4 different times and heard something different each time. It's clear that the associates are not trained properly or they're just terrible at their jobs. I'm extremely happy I'm no longer with this joke of a company.

I contacted customer.service to initiate an immediate block on my account for any request by Verizon. I was informed that the block would not initiate until three business days elapsed.As a longtime account holder,I fail to understand why the bank would allow access to my account prior to three days. I am the account holder and reserve the right to manage my own account,and not be subjected to frivolous bank policy geared solely for bank interest.You do it to discourage any customer recourse simply because you can. It's no wonder why your ratings are so poor. Customer service was once geared for the customer,however recently,Things Changed!. It is disappointing and unacceptable that an account holder is subject to this lack of customer service. Simple request.ignored.TYPICAL programmed response.

I accumulated a lot of bonus points and redeemed them for gift cards on the capital one website. I was pleasantly surprised how quick they mailed them to me. It was within 1 week! Which was soo much faster than I thought. I am pleased with how fast they are. I thought credit card companies would take their dear time when it comes to mailing rewards, but not capital one. I am a happy customer and from now on will want to have more credit cards with them.

I had an ongoing dispute where capital one kept passing me off to the merchant. The merchant ultimately said I was right after untold number of contacts. Capital One's customer service said it was past sixty days and there was nothing they would do about it. This was after me going back and forth for five months. Capital One gave me contradictory information about the issue and lied to me on more than one occasion. Their customer service is the worst. While polite, they basically told me to f**k off.

Capital one allowed an unauthorized charge on my account and protected the Company( Rocket Mortgage) that scammed me out of $500. Capital one failed to protect me as their customer. Don't give them your business. No loyalty to their customers.

I have been a customer of capital one's for 10 plus years and have had multiple accounts with them. I am a fulltime nursing student and have recently hit hardship and reached out about what assistance they could offer and got meet with no solution. It's a shame when you have never missed a payment in a decade and a company can't even respect that in your time of need. I would absolutely never recommend doing business with capital one

I recently submitted a dispute for an interest charge that appeared after the entire balance was paid off and the billing cycle had closed. They denied my request insisting I owe over $100 for an account with a zero balance. After researching online I found several complaints by other account holders reporting the same issue. I'm closing my account and will never do business with them again.

Disappointed after many years of having been a customer here. We had done all our banking at Capital One, over the last year there was a lot of changes. We rolled with it. Just recently we paid off a credit card with them before the closing of the statement and expecting a zero balance see there is an i Interest charge on the account. I call speak to o e representative who did not understand my concerns I asked to speak to a supervisor and was declined. I called back again and spoke to a new representative and was able to get to a supervisor. Even after getting through to a supervisor there was not result. You would think in this environment we are living in they would work with a customer who has been a customer for many years let alone did all their business there. Sorry to say this bank is not customer friendly one bit.

Most people don't carry their SS card with them or a copy of a utility bill. Even if you notify Capital 1 you are traveling they will lock your card at the drop of a hat!. Then they will require both items listed above and a lot more to unlock your card. Better to carry other credit cards and leave this one home. They are proud to advertise no international fees but you don't get a chance to incur any!

No matter my credit score, I can't get approved for any Capital One Credit Card. They use the same excuses that are over 9 months old (Too many recent inquiries, etc). I can't even get approved for a secured credit card from Capital One. Customer service agents are all foreigners who speak very poor english, so its hard to find a resolution. So, I gave them a 1 star.

Capital one lost all respect today when they became accomplice to theft of funds from me. So much for security of doing business with this bank.

I contested a charge on my account, that they later rescinded. They said provide further proof of claim which I did and they dis-acknowledged. Maybe the thieves are actually just bigger Capital One customers. When a company steals from a Capital One customer and Capital One says customer is protected, I am living proof that that is a false statement.