Capital One

After being with capital one for several years and several accounts those just up and closed my accounts with with out warning or nothing. I called to find out and they said because of returned check on 1 account and it happened more than 3 times over a several yr. Period I was out rate and called they said there is nothing I can do but continue to make payments on closed accounts that are reported at the credit bureau. This company is a joke beware.

What a crooked company! Stay away, I was told to pay off my balance so I did before my bill was due. I just got a notice that im still getting charged a small finance fee!
If they dud this to me, how many other people are they stealing from?

They are terrible don't know how to do there jobs and are so f***ing rude unbelievable don't understand how they think they can talk to people with so much attitude and disrespect you call about an issue and it doesn't even get dissolved or even get any respect towards it not getting resolved got told it's not there problem when my credit card is threw them!

Long time Capital One customer. Treated poorly and made to jump through hoops to prove i was actually the person named on my card.
There are a lot of credit card companies out there that actually appreciate their customers choosing to do business with them. Capital One chooses to act arrogant and will no longer be getting any of my business.

Years ago, I can remember getting replacement cards from Capital One before I turned around...in 2 or 3 days. I only have two Capital One credit cards, a personal and a business card. Over 10 days ago, my personal card was corrupted, so I used my business card to tide me over until it became corrupted, too, 5 days ago. Today I called CO and they had not sent out replacements for either one! I asked them to send me the personal credit card in overnight mail. They refused. They would send it "express" in 2-5 business days. It is Wednesday; by the time it finally gets mailed to me and I receive it, it will be next Monday at the earliest. In addition, I have concerns about protection of confidential information. As customary, before talking with a manager, I first talked with someone with a heavy accent, most likely a non-U.S. Citizen. How safe is our data!

I have had my Capital One Credit Card for 3-3 and half years. I started with a 300-dollar limit. Then about a week they already gave me an increase. Only 200 but in just a week where they tell you 6 months then you will possibly get an increase. It appears that loyalty means nothing to them I have tried 5 times to get an increase and turned down over the time I have been with them for a long time and still on the same job and making more money now and still can not get approved. The only reason I want an increase is so that I will have a larger amount of credit so that I can only use very little and build my credit. They send me emails all the time wanting me to send them business.No thank you. Why would I do that when you don't care about the ones you already have. I am totally in shock. I thought Capital One would be Great.

Stay as far away from this company as possible. The limitations and issues with paying online/support are horrendous. Waste of time and money seriously. There are so much better banks to use than this one.

Bad policies of Capital One to have to call your personal bank to verify payment with you on the phone. WHY would they care what bank it comes from? If it is your banks fraud issue then they will refuse payment. Because I was not willing to schedule time to allow them to call my CU (during limited hours) they closed my account for fraud which is fine, but then they refused to send my $70 rebate for the purchase I had made. Absolutely do NOT recommend this shyster of a bank.

DO NOT place your money in this bank! Online only investment that is confusing and misleading. Go to a branch no one can help you. Security employees talk down to you and can hold your money, when they release they act like they are doing you a favor. I took my funds out asap and lost $1000. 00. Best money I ever lost as I cross the street when I see whats in your wallet so I can take it!

I had a Capital One saving account which was converted into a debit card. I later learned they were applying the payments on the account as debits and not credits. The amount I was paying was increasing the balance not paying it down. They and I debate about this for months so to get them off my back I borrowed money from a friend to pay the balance in full although I had made much more than the minimum payment each month and had not used the card. Instead they closed the account and turned it over to a collection firm which somehow 500.00 dollar balance has ballooned to 10,000 in the last 15 years. No one still hasn't explained how that happened. It makes no sense at all in no form of legality. They kept the deposit and my payments and plus turn it over to a collection agency when it was they who owed me money back. Not the other way around.

I paid my bill online with capital one and it a day later it took and auto payment for the same amount. The can't refund the money online they have to send me a paper check that I receive in 10 business days. What a joke. Will never use them again because I don't trust a place that bills you twice. By by capital one.

I opened up a 360 checking account using it as normal then all of a sudden one day I got this yellow flag on my app I co-op they told me that they do not want to do business with me anymore. They didn't explain why and the lady actually told me we had the right to close down your account without any explanation. We don't have to explain anything to you so I am waiting for $1000 to be mailed to me which was supposed to be for my car insurance which now my car insurance lapsed because of them and I got no pre-warning.

They inactivated 360 Savings accounts without any mailing to tell you. They said they provided notice online. How many people would have noticed that?

The point is - they kept my money in my 360 Savings account paying. 30 in interest. Because they made 360 Savings accounts inactive, as interest rates went up, they made NO adjustments. During the whole time, I could have opened a 360 Performance Savings account that is paying 2.25%. I just happened to do a review of my accounts and noticed the. 30 percent. Online, it doesn't even tell you the account is inactive. You can do transfers and deposits without issue as well. Wonder how many thousands of accounts are out there with money in them that Capital One is profiting on only paying. 30%? What a scam. Pretty slimy Capitol One.

All you can ever get is an automated service that doesn't even provide you with the options you need. There is no way to be transferred to an agent either. Guess I'll just have to close the account because my card doesn't work for all things and I can't find out why.

Putting holds on my paycheck mobile deposits, with a company I have been with for 14 years. Plus I have been a Capital One customer for almost 4 years, so there is NO need to place holds! Also, I have been locked out of my account on several occasions based on "unusual activity". No pre warning, nothing. Their customer service is THE most infuriating I have ever experienced. I truly believe they just grabbed random people of the streets of Costa Rica and said Have at it! Plus, they do not have a physical bank where I can go in if I need to speak with someone. Needless to say, I will be closing my checking and savings accounts and moving on to a reputable credit union.

Constantly need to verify my identity for Capital One, but I never receive the texts from them and they won't offer phone option. I have the same problem setting up their app. They have no message center or customer chat, so the only way to reach them is to spend hours on the phone. One of the worst credit cards!

I start with 26.90,24.90 and today found out, is up to 29.15 the APR,well they start me up almost 30% APR this year, after years with Capital One, now is the time to cut them off for good, just shredded. The card, will pay my debt and keep moving!

Fraudulent schemes and deceptive actions.
Be cautious of misleading advertisements offering $200 bonuses as they are deceptive and intended to scam individuals. It is crucial to avoid falling into their trap and being deceived by false promises. Additionally, the customer service provided by these individuals is of poor quality.

After 8 years of having a credit card with no late payment, paid in full every month they closed my account. 800+ credit score, with no debt. Seems dumb to me but I guess I don't know very much. Perhaps they are looking for customers that default or pay late. Still waiting over 60 days for Capital One to issue my rewards back to me that I earned over the last 8 years. Apparently they except me to pay them every month but its a different standard if the money is going the opposite way.

I will never open up a Capital One Credit Card again. I called the customer service number to help with an interest charge on my statement and the representative refused to reverse the charge. I have been a Capital One customer for over three years and you best believe I will never use them for any service again. We are in the middle of a global pandemic where most companies are graciously offering to help customers in anyway possible. I am completely shocked at the way I was mistreated on the phone. The representative also said your feedback will not be heard. I hope someone from Capital one reviews this feedback. This should be unacceptable during a time like this.