Candere By Kalyan JewellersReviews 278

I had a very bitter experience with Candere. When I made first two purchases it was hassel free so I made a purchase again and that was when the hell journey started.
I was not sure about the product so i just placed it in a cart to review again later. That very moment I got a call from Customer executive Miss Khusboo saying the prices are going to be hiked after an hour so kindly do the purchase ASAP which I did. The next day when i viewed the product again I observed that the product price was slashed by Rs. 600/-. After that though i placed many products in the cart but I never got any call from Candere team again.
Secondly after three weeks of wait I got intimation from Candere about the shipment details. Continously I was checking with the given tracking id but the result data showed that there was no consignment with that tracking number. I contacted the customer care again and they said that the tracking id was wrongly updated
Lastly after I got the proper tracking id I found out that the product was already delivered though in reality I did not receive my order. It was a prepaid order so I was frantic. I kept calling the customer care number but nobody responded. When I connected via chat, all I got was false assurances and lastly the most interesting solution was that the whole system of candere is down and that they will arrange a call back with me, which nobody did.
After two days of trying the call Miss Bhasin responded my call and said that the product is already delivered. What the hell! If the product was delivered to me why would i take such a pain. I asked for the refund of money saying that I am appalled and disappointed to which she let a small chuckle. I was frantic here and she on the other side found it funny.
I am still trying to trace my product calling all the DTDC courier services in this area and Candere team on the other hand is doing nothing saying the product is already delivered.
My review is not on the products but on the poorly managed after sales customer care services.
My final verdict is Please do not buy from this site ever.

Candere.com is a place where you find good quality products, reasonable pricing and also friendly customer support team. Their association makes the occassion special to you.

Dear Unhappy customer,
Did anyone filed consumer complaint on this company ("Candere"), We buy a product with a price in online, but at the time of delivery they increase the product weight and demand more money. Initially on my first order I thought it was manufacturing mistake, but they are purposely doing it. Then I looked in online, many of other customers have this experience.

Because of their fault in the manufacturing, I don't want to pay and told them if you can't send it please do cancel it. They have told that they will charge 10% of the cancellation fee. This is how they try to ransom the customers. I felt there is no use in speaking to them, instead taking it legally would be much better at-least we can stop them cheating other customer.

Other unhappy customers, please share your complaints to this mail ID
( *******@yahoo.co.in), with proof. We can compile all the complaints together and forward it to the media and will also look into taking actions legal actions against them.

Thanks,
Rajesh

I called Minesh Sharma to place order, I ordered 3 product out of which 2 were delivered and 3rd one was put to refund as the product couldn't match the quality management.
One of the customer service Named Minesh Sharma told me with a mail to few people in cc that the refund will initiate by 20-21st May but there is not receipt or anything shared but this person. I kept mailing Minesh and candere support since past few days but there is no reply.
This people are really frauds and can cheat to you to a level where you will buy gold and land up not getting product nor refund.
This online service should be banned by consumer care act

My boyfriend stays in India, and thus we thought it is a good idea for him to order a ring online for our engagement from an India Jeweler. We selected this company as it is affiliated with a large jeweler in India. We ordered a cushion cut diamond ring, the delivery was a week late and he ended up having to go to a store himself to collect the ring a few hours before his flight to my country for the engagement. The late delivery was not the worst nightmare thought, he was in a rush, and did not realize they gave him an emerald cut diamond instead of a cushion cut diamond. The diamond certificate, on the other hand, said that this is a round cut diamond. Candere had messed up every single aspects of this order. Nothing was right with this business, don't buy anything here.

Initially I had cold feet to place the order online and that too for a jewelry but I liked the design so much that I started doing my R & D. I came in touch with a representative Mr. Navin Jethmalani who helped me with all the clarifications required. Thanks Navin if U ever read this. The shopping experience with Candere was smooth and the best part was update on day to day proceedings. The product was delivered well within the promised time and packaging was neat and beautiful. All my customized criteria were taken care. Will definitely recommend Candere.