Candere By Kalyan Jewellers

I have placed an order of Solitaire ring by seeing the brand name Candere by Kalyan. Their team member was behind with me until I placed the order. Once I did he stop responding to messages and calls. I wrote to the customer care but not received any update about my order which is very costly. I have asked about cancellation of order but not yet received any response neither from mail nor through WhatsApp. I spend my hard earn money and I'm so tensed now… some one please help me

I received an entangled chain from Candere, which was very disappointing. While the product quality is generally good and the delivery was prompt, the post-purchase support is terrible. Be cautious when ordering, as their customer service is extremely poor.
Additionally, they never show negative reviews on their website, only positive ones. I gave this same review, but it still hasn't been published. This is a bad practice.

Quality of the product is very bad. I bought one earing for my daughter and this item lasted only 9 months 🙄. After contacting customer support for service they are telling product will repair but shipping charges I have to pay because of their poor production quality.

I purchased mani mangalsutra which continuously broken within one month,it's screw is of very poor quality due to which it's continue remove from neck so unable to wear it then what is the use

After mailing and chating they not responding to us for this

The worst experience that I've ever had! Not only is the order delayed multiple number of times, their website doesn't work as also they have the worst customer service! By the way, they are the first ones to ask for money upfront - beggars are better! Mr. Amitabh Bachchan - you lost your credibility by endorsing them!

I have ordered an item and even after 30 days they have not dispatched my item. Atleast 10- 12 days they where packing and 4 days my item was ready for dispatch. After dispatch courier took 7 days to deliver.
Very poor customer support and staff behaviour. Never buy from here.
Contact me at *******453

If you want to buy buy atleast 3 months advance so that you might get it on time.

Abolsute cheats, How they are in business I do not understand
They are selling non hallmarked gold as hallmarked gold. Once you receive the jewelry and see it is not hallmarked as claimed by customer service, they are refusing to take the jewelry back. There is no customer service. There is no one ever who answers the phone. If they ever respond over whatsapp, they refuse to accept anything. They flat out refuse to take the jewelry back though website says 15 days return period. Run from them. Report them to the govt of india.

I had bought a gold bracelet jewelry online from Candere order Number ******* on 26 December 2021. When it arrived on 5 Jan 22, we realised it was small and wanted a return as per policy as it could not be exchanged within the time we required it. Here the problem started - the first time we asked for a return they confirmed it but nothing happened. Realizing that the 15 days return period would get over We again raised a query through email with no response. They keep telling you all sorts of stuff on WhatsApp chat but problem does not get resolved. The customer care number kept getting disconnected. Finally we managed to get through but the pick up and refund is yet to happen.

My overall experience with candere is very good. I was quite skeptical before choosing virtual shopping especially with gold jewellery. However it Turned out nice and I will definitely prefer this option again in future.

I bought necklace for my mum's anniversary online as I live in London and cannot be present to visit stores. Also I find shopping online much easier and stress free compared to visiting shops as I can take my time to decide. Trust was a big factor as I paid from my international debit card and incurred charges for shopping internationally. All the team at candere has been immensely helpful and customer agents are polite and friendly and trust and transparency was maintained throughout. Also to mention I had bought my wedding jewelry from Kalyan jewellers and now I am there forever customer! Best people to deal with.!

This website has products with high making charges. I had to wait for offer and make sure I get discount on making charges so that I get it nearly price equal to local places. It is not like they have very exclusive designs too. Please check what is the percentage extra they are changing than your gold rate and it's really huge. If you buy gold regularly you can make the difference. I am giving this review so that these gold shops understand and not cost so much money even on simple designs.

Gorgeous ring and excellent craftsmanship. Delivered 3 days late but still an excellent delivery time overall. The only disappointing fact is that the ring was much smaller than what the pictures led us to believe. It would've been better if there was a picture of a model wearing the rings for better size comparison or the option to choose the same design but bigger in size.

Hoop earrings are one of my favorite things to wear. I've been on the search for a certain one in gold for quite some time. On the Candere website, I discovered one. It appeared to be ideal. I contacted them, and they swiftly had it produced and shipped to me. It was completely unexpected and really kind of them. The real earrings are much more beautiful than the photos. Candere, thank you very much. I'll be back to shop and buy shortly.

It was a nice a beautiful bangle I received. Going to order 1 more! Only the process after payment was a bit clumsy That i had to keep on checking up with the customer service. Else good.

1. The delivery could have faster.
2. The outer packaging could have been way better. Or you should have given some option to gift pack the item in some nice solid box and a carry bag.
3. When I placed the order, I was asked to mention some message but I didn't receive any message card or this being written anywhere.

I ordered one platinum diamond ring ******* & received the same. Ring is good but they charged very high for Diamond, Difference of Rs ******* from other websites. I. shooted them mail also but didn't responded in proper manner. Planning to go to consumer forum to get back tge difference amount. All problem occurs because their customer care didn't conveyed all the things to the customer. At the time of my purchase 40% off is running on diamond price but they didn't applied the same in my order thats why feel like cheated. Any higher authority if reading this can contact me on *******177. Else soon will see you guys on. Consumer court as this us the matter of ******* Rs & we belong to middle class family, hard earned money for us.