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karma b.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since August 2019

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1 Review by karma

I had a very bitter experience with Candere. When I made first two purchases it was hassel free so I made a purchase again and that was when the hell journey started.
I was not sure about the product so i just placed it in a cart to review again later. That very moment I got a call from Customer executive Miss Khusboo saying the prices are going to be hiked after an hour so kindly do the purchase ASAP which I did. The next day when i viewed the product again I observed that the product price was slashed by Rs. 600/-. After that though i placed many products in the cart but I never got any call from Candere team again.
Secondly after three weeks of wait I got intimation from Candere about the shipment details. Continously I was checking with the given tracking id but the result data showed that there was no consignment with that tracking number. I contacted the customer care again and they said that the tracking id was wrongly updated
Lastly after I got the proper tracking id I found out that the product was already delivered though in reality I did not receive my order. It was a prepaid order so I was frantic. I kept calling the customer care number but nobody responded. When I connected via chat, all I got was false assurances and lastly the most interesting solution was that the whole system of candere is down and that they will arrange a call back with me, which nobody did.
After two days of trying the call Miss Bhasin responded my call and said that the product is already delivered. What the hell! If the product was delivered to me why would i take such a pain. I asked for the refund of money saying that I am appalled and disappointed to which she let a small chuckle. I was frantic here and she on the other side found it funny.
I am still trying to trace my product calling all the DTDC courier services in this area and Candere team on the other hand is doing nothing saying the product is already delivered.
My review is not on the products but on the poorly managed after sales customer care services.
My final verdict is Please do not buy from this site ever.
Candere b. – Candere By Kalyan Jewellers Rep
Hi karma b., we are really sorry you had this experience. Your case is something that slipped through the cracks. At Candere we strive to provide the best possible online shopping experience and we are sorry our service experience wasn't up to the mark. We would like to make up for this. If you could please share an email on support@candere.com our customer success manager will be in touch.

karma Has Earned 3 Votes

Karma B.'s review of Candere By Kalyan Jewellers earned 3 Very Helpful votes

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