CanadaLighting

This company is in the USA! They go by another name of Bellami or one stop lighting! Do not purchase from this company or these people! They constantly lie! No phone number to reach them! I Ordered a ceiling fan 2 weeks ago from them it said delivery in 3-5 days! No fan yet no refund no tracking information! You cannot phone them@ all phone number is an automated service!
No one answers you for days! And all they say is you should get it soon! Order number ******* paid in full I have chatted with your online people all they say is you should get it soon! Told 2-3 days in customs now 5! Absolute Joke!

I ordered outdoor light fixture it was delivered and as soon as you touched the box you could hear broken glass. They sent me a return and how do l know that the styrofoam it was packed in was ripped in half? Before you send out something make sure it is not broken and not a returned item. I should have known better there is no customer service. So disgusted l would never recommend anyone buy from them

A month after I ordered my products that order was cancelled because I was told they would not ship to me, but there was no explanation of why. I was reimbursed but still had to pay the $25 exchange rate change/fees for the currency change. Customer service was super challenging and only available on online chat. All they said was 'sorry' and that they were not going to do anything about it. I would strongly recommend avoiding this company.

I canceled my order within 10 minutes of realizing it was billed in USD. Nearly two weeks later I heard back from someone indicating that it is now too late to cancel but they'd be happy to let me know how to return the items if I decided not to keep them. It's almost impossible to reach a real person beyond email.

I ordered two ceiling fans plus an extender. The first fan arrived without any of the hardware or instructions. This was in badly damaged box. The 2nd fan arrived days later in another badly damaged box (so bad that even Fedex took a picture). But it did have all the components and instructions. Since May 25th, we have made countless calls to Canadian Lighting, they open a ticket but nothing happens. We have also phoned Quorum who says they cannot help as we went through Canadian Lighting. Note the instructions say to call the manufacturer immediately if parts are missing. So now we have called the distributor who indicates it did not go through their warehouse but she will reach out to both companies and try to help. BTW. The extender rod has never shown up either. So i would not recommend buying products from the manufacturer or via canadian lighting.

I'm beginning to wonder if I have been scammed. I have waited over a month for my order. When I try to track it there is no info and when I call they are always offline and I get disconnected. If my order ever arrives I will never deal with this company again! EVER! My money is gone but can't reach a person to find out where my product is.

Be aware that This IS an American company moonlighting as a Canadian company called Canadian lighting experts and will
Charge in USD.
I missed that when placing payments and in little letters next to your payment choice it is disclosed.
I never in a million years would have paid that price for this lighting.
It isn't worth it

I ordered two lights on Monday of this week. I was skeptical because the lights I ordered were $270 cheaper than a well known lightening store which I have bought from - even with their 20% discount. The two agents I spoke to were very helpful and patient... because I was skeptical and asked a lot of questions. I felt this had to be a scam. Well, the lights came today which is Wednesday - 3 days. I live in Canada and had assume it would take longer than 3 days. Great experience.

I read all the reviews, looked at the overall positive rating, contacted customer service via chat, was aware of US location and payment in USD. All good so I sent in my order. Then... nothing. Looked at my account 2 days after purchasing and saw that my order was refunded. No email. Website still has item available for order. Tried calling customer service and was prompted to enter a passcode. Tried chat but the only department open was sales. Where is my order, etc was offline. Seems you can only ask questions if you want to buy. Turned out item has been discontinued. Make sure item is in stock before ordering despite being able to add to cart and pay for it. It will save you time - ordering, wait for shipment, trying to contact customer service, wait for refund.

I purchased 2 lamps the other day from Canada Lighting Experts - supposedly "Canada's #1 Shop For Residential Lighting". Today I just noticed that I was charged in US funds...not Canadian. I spoke with a horrible and rude customer service rep (Lanel Cortez) who basically said "too bad" and that I can return the package at my own expense.

Despite coming across as a Canadian company, they are not. Avoid purchasing from this very deceitful and predatory company at all cost!

I requested to purchase an incandescent light fixture - the details of the product on the website was listed with such details. They sent me over 3 units that are LED integrated. I called the help desk and they informed me that this is a mistake on the vendor's part of putting the incorrect product details on the website. I was told verbally that I would receive a full refund and would not bare shipping costs.

Once the ticket was submitted, I was told that I would receive my refund when the product is shipped to me. However, they would not be reimbursing me the shipping cost of these three large items. This is completely unacceptable because Canada Lighting promoted a product with the incorrect details and now is expecting the buyer to bear the cost of their mistake. I am still in talks with the help desk but it is not looking good for me. I spent well over 300 dollars to buy all these lights. Completely baffled by the lack of customer experience. Do not buy from them.

Use caution as you think you are ordering from a Canadian company, but that is not true. I was charged in USD, and the lights were bigger than I expected (I measured) when I processed my return I learned I was shipping to a US address. Very costly lesson, I am good at doing my homework before I make an online purchase, this one got the better of me.

Terrible return communication- returned two lamps - paid $50 for shipping - and then never got my return. It's been over a month now and no response from the company when trying to reach out for an update. I'm now out $200. Don't trust this company.

UPDATE: I checked the order status of my refund on the company's website and they have mysteriously DENIED my refund, without attempting to let me know in any way shape or form. The items were returned in their original packaging, never installed, in brand new condition. There is absolutely no reason to deny my refund. Will never order from them again. Save your money; order from a reputable company with a transparent refund policy and an actual contact phone number. I feel like I've been conned out of my money by a bunch of crooks.

I have requested an address/packing slip so I may return the incorrect item. I ordered an item in November 2019. Received the wrong item January 9 2021. I have emailed several times, including photos of both my invoice of original order and the box which indicates its contents on the sides.
Yesterday I received an email indicating that since I have not responded my case is closed.
I have tried calling- only to receive an answering service instructing me to email.

Any advice?
Also - "overall rating". I left blank as in zero stars. I was unable to submit return unless I indicated "a star". I would not recommend this company.

I ordered three light fixtures from this website and the my order confirmation indicated that the availability of the items from the "warehouse" had yet to be confirmed. Despite this my credit card was charged on the date of order. Six days later I received an email confirming my order "cancellation" - I suppose that this was due to the item not being available in the warehouse. While my credit card was refunded, the change in exchange rate between the date of charge and the date of credit resulted in a $70 dollar difference - in favour of "Canadian" Lighting Experts. I have submitted a complaint to the company through their Help Desk. An email confirmation of my help request has been received indicating I should hear back within 24 hours. So, stay tuned and I will update my review based on the response and outcome.

6 weeks later, no light and they keep providing tracking numbers that are all over the place a new location everyone is on the tracking number. Such a horrible company, the good reviews must be owners or fake!

I ordered two light fixtures in mid Feb 2017 and to date have not received them. I also thought if was a Canadian company and got a good quote, later to find out that I was charged in US funds and they are being shipped from the US. Last week I emailed and asked where my order was, nothing. Finally got an email and they just did up the way bill today, they haven't even been shipped yet. Never again will I order from this company, for one thing NOT who they say they are! I just hope that I like the fixtures when they get here.