CanadaLighting

I was told by Stephanie, a supervisor, that glass breaks easily when I explained that the glass light covers on my 3 ceiling fans (same model) break when attempting to take off when changing the light bulb. She had no empathy when I explained that this was the second time it had happened to me.

Instead of helping me order a new one, she directed me to the website to request a quote for it. Very impersonal and not helpful at all.

All though that is a slogan they put on their web page " the price you see is the price you pay" it's a total lie. The price you see changes the minuet you check your visa. They are too deceitful to put a Canadian dollar price on their items in hopes of tricking you. Then when you realize and try to cancel the order they say oh sorry it's already shipped. Even if you do this within hours of placing the order... it's always shipped. Then good luck returning, I'm in the process of this now and they sent me return slips that require me to pay the return. I'm in talks with them and we'll see what happens I guess. One more thing. The items arrived heavily damaged with big holes through every box. Not sure what it looks like In side and I'm not about to open to find out. I'm sure they will prolly try and ding me for that too. Ugh! Never again.

I just noticed when I clicked the final order... it showed... billed in US$ why... I see C$ on this and now I am questioning the currency? I still feel you should indicate USD before the last payment entry... but all in all price was OK converted to C$

First time customers from Canada and the service was prompt, and all in all a very pleasant experience! We received our product on schedule as promised and were very satisfied with the end result. We will definitely shop there again!

I bought a ceiling fan from Canada Lighting Experts. The price was good, then I noticed it was in USD not Canadian Dollars, but I figured I still got a deal. When I received the ceiling fan it was the wrong finished, so I started a replacement. I emailed them prior, and asking if it's an exchange - never got back to me, so I purchase the a new one, and started a return with my old one. Shipped it via UPS - $61 later, and sent them the tracking. Tracking indicates it arrived there and they signed for it. 5 days later i'm still awaiting my credit to be processed. Called, and emailed but no answer. Do not buy from them. Scam artists at play here.

Beware all prices are in USD. They don't specify and misleading clients when using "canadian" in their name. Very dissapointing and poor customer service.

This place is the worst. They claim that it is hassle free easy returns they pay all duties and taxes. If you have to return an item that came from St. Thomas Ontario they make you send it back to the Head office in California and make you pay all the shipping costs. WHY WOULD ANYONE want to do that.It is one thing if it came from California to return to California but it came from Ontario and then could not go back where it came from had to be sent to California. Why was it in St. Thomas. Worst place ever advertise what you actually do not what you do sometimes and don't just put it in small print at the bottom. Your website contains only positive information not all the facts unless you did deeper. I will caution anyone from dealing with this place.

Would appreciate being told prices were in US dollars to start with.
So a little expensive but good quality. Would prefer to be told that products were made in China before purchase as trying to avoid any Chinese products.

I thought I was dealing with a Canadian company and the prices were in Cdn $ so I find it very misleading that it isn't clear until the final payment process. Now I'm worried about what happens if I need to return it or need parts etc.

Waiting for two months for replacement and still didn't get anything. The customer service just told you the supplier didn't reply their replacement request and the only thing they can do is sending the email again and waiting for response. Over two months, they still have problem with their supplier. Customer service can't do anything and case manager just ignored your email. So you have to contact customer service again. Don't waste your time and money. You might get nothing.

Bought 5 lights from them. All 5 I was supposed to get within the week. 2 weeks later, I got 2 that are missing half the light and the other 3 are backorder 2 months. No money is given on late deliveries, even though it states that. The money is advertised in CDN and charged USD.
Honestly, the site tricks you, looks professional and Canadian, but it is a US company that so far has been very amateur. I've been on hold for 1hr 30 mins trying to talk to someone to sort out my order... Too BAD as this company has the potential to provide Canadians with more lighting options, but their ability to actually get that done in an honest and timely matter is HORRIBLE. If a product is not available for 2 months, just state that. I went online to see what the backorder light says for delivery now, and it is still telling customers 3-day delivery.

As soon as I ordered the lights I saw it was in USD ( a little misleading with a company called Canada Lighting Experts) I called a few days letter as charge was still in my credit card. I was told the account showed "pending" it was explained that it was in the process of cancelling and I should see the charge reversed in the next few days. I then received an email stating my purchase has been shipped! Called again and was told there was nothing they could do but as soon as they received the lights they would credit my account.The charge was $100.00 to return to Florida for two one lb boxes. I feel very deceived they refuse to pay any of the cost for return shipping! I would welcome a comment to this review from the Company!

Canadian Lighting Experts are not experts in lighting and they are certainly not a Canadian company. Their real name is One Stop Lighting which is an American company. This is the name you see on your statement.
They are clear about the fact they pay the customs and duty charges but not that the pricing you see is in American dollars. You don't find out until you see your credit card statement. No where on check out is there a US dollar sign next to the total.
When I called to talk to a customer service rep to I was repeatedly talked over by her. She would not give me her name. I asked to speak to a manager. She told me I would get a call from her in 48 to 72 hours.
I would not recommend this company, they are not transparent about their pricing and their customer service reps are rude.

There was an issue with product availability after the purchase was made and monies taken and the team was quick to remedy the situation and offered deeper discounts to secure another order. Staff was friendly, helpful and product well priced.!