CanadaLighting

They charge USD with conversion rate on the day of purchase, don't get tricked.
I ordered LEDs and in just two hours I decided to cancel my order, and it was late night; and I got response that order already shipped and I cannot cancel it but I can easily return it. To USA. Via UPS! Why they don't accept for example Canada Post + USPS?

Plus, I need to return it directly to the manufacturer (as in case with Crystorama)

Are they located in USA? Or perhaps in India? Do they have any item in their own stock?

Why they use "Canada" in their domain-brand name?

This is from their Email response:
"Return shipping is not provided nor imbursed from our company."

LOL xa-xa-xa! The reason is obvious: you don't even have real address in the U.S.
How long will you survive on this market?

This company is terrible! A week after first inquiring about my missing online order, no one could tell me where my package was. I called 3 times and on two occasions they promised to get back to me but no one did. So I finally decided to cancel my order. The refund was short $40. When I called to ask why, they said to take it up with my bank. It was the fee for ordering and cancelling an international order (it is an American company). Heidi (customer service) said that since the item I purchased was on a promotion, it makes up for the lost $40. Im sorry, but that doesnt make me feel any better SINCE I DID NOT RECEIVE A PRODUCT! Terrible customer service. Canadians, stay away from this company.

I should have known better when "Canada" Lighting charged US $ at checkout. But the "ceiling fan" was what I wanted and the price good, so I ordered 2. Installed the first light and reached for the fan blades - no blades. Called help line - very friendly, we'll fix this right away. A week later, no shipping notice. Phoned back. Call quality so bad I couldn't understand most of what was said, but gist was that the fan blades for the advertised "ceiling fan" were extra! So what I bought was a light fixture that had attachments for fan blades if I wanted to spend more US$ to get them. Thank you to Alex McArdle who understood my extreme frustration and helped with not a happy resolution, but at least a resolution. DO NOT BUY FROM THIS COMPANY. I don't know how they're still in business.

I ordered inserts for my potlights - 5" inserts. They billed me for 5" but sent me 4". They did not respond to any of my emails. When I called the toll free number I got a car dealership in New York. Stay away from this company. So glad that I did not spend any more money there. Habitat for Humanity will benefit from their screwup but I would NOT EVER recommend this company. And yes... the US thing that is a hoax too. I wouldn't even given them 1 star but you are forced to give at least one star. So what is the 1 star for? Well I guess at least they shipped something!

I received the product ok - but it is too bulky and large for the space we have
The web pages were a little misleading - the glass globes turn out touch larger
Than we expected - so I am returning the product for refund

My purchase came quickly and I am happy with what I ordered. I didnt give it 5 stars for the simple reason that I am waiting for an electrition to put it up so I cant be sure that all the bits are there and everything works until that happens. Lets assume for now that all is well.

Selection is absolutely fabulous. But please, please make everything in Canadian dollars. It's misleading to have a website that is called Canada lighting experts, and make everything so clearly Canadian, but all the prices are in USD. Reality is most people (like I did) wouldn't think it would be in USD because it just doesn't make any sense, and we won't go reading the FAQs off the bat. I only realized right when I was going to submit my order and I hadn't budgeted to spend that much.

Also please cover returns.

I ordered two lights 6 weeks ago and have not received my product or a tracking number or any indication of if/ when I will receive it. Just terrible.

The list price on CANADA light experts is in USD. The token answer given by the representative on the other posts is that they mention numberous times you will be charged in USD. The issue is, they state this in the manner that makes it sound like the list price is Canadian, but as they are an american website you will be charged the equivalent in USD (mention some nonsense about how rates fluctuate so price may not be as stated - making it sound like there is a conversion that will happen).

I have to assume this is done intentionally by the retailer to bet on the laziness or absent mindedness of the customers to not immediately check their credit card. I bought a fixture and luckily caught that it was 1.333x what I expected to pay.

Nothing worse than a SNEAKY company. Will not buy again.

The website clearly lists all prices in CAD and I purchased 2 lights, after 2 days I received an email from them saying that the items are discontinued and they will refund me! I checked my credit card and realized they charged me US dollars and after 15 days when they refunded me I lost $10 because of their conversion rate!
It's so ridicules that I lost money because of their business! I would call this syber fraud when you can sell items in cad, charged ppl USD and then making money due to conversion rate!

I ordered 2 Exterior Lights Timarron on Aug. 28,2016 and installed them.
In July 2021 I had to take them down because they were totally rusted through and dripping rust when it rained. They were made of non-suitable material.
I offered the seller CANADA LIGHTING EXPERTS to return them, but there was no answer within 6 weeks.
Obviously they are not willing to take responsibility for the lousy product they sold - Customer Service = 0!

I order 2 pendant lights in March and 4 months later I am still waiting on 1 of the lights to arrive. Very poor communication and customer service. My first shipment was lost; it took them 1 month to acknowledge and send me replacements. Then the order was back ordered. When the replacement order shipped the second time I only received 1 out of 2 lights (only 1 was shipped). It has been over a month and I still have NOT received confirmation that the light is shipped yet. The last I heard 3 weeks ago was the item was on back order again until last week. When I followed up (after numerous phone calls) I was told they don't know what is going on. Once again no communication and no customer service. It's RARE that they reply to an email or call back. I have been extremely patient. Yes, they did offer to refund my money. I keep hoping that they will just ship my last light. These items do get shipped from the US so the price is in USD funds. They do take your money when your order is placed rather then when it ships. They do handle the customs and duty however as of July 2020 there is no duty on items under $150. To be honest for the hassle it is not worth purchasing from this company.

I purchased an item online and questioned if the prices quoted were in US or CAD as the price was quite competitive. Finally, after 30 minutes of scouring the website found that the price quoted are in US dollar. That's right- Canada light8ng with maple leaf flags all over their site will charge you in US dollars. THEN as it's only been 1 day and the racking shows that my order has not progressed, I cancel the order online. Anyway, to fast forward, of course my product had already shipped and I would have to pay shipping back to the US to return the item. BRILLIANT... DISHONEST. STAY AWAY!

I (stupidly) ordered 4 different sets of lights from this company before I realized that they are not a Canadian company at all - they are located in the US.

Only one of the items I ordered has been okay.

I purchased 2 lights that were listed as bathroom vanity lights, and when they arrived discovered that they were not rated for damp locations!

Another light was back-ordered for over a month, then they said it was no longer available!

The last light arrived today arrived with no real external packing & was so smashed that the delivery driver didn't even try to hand it to me (tracking shows that this item was sent from Canada, to the US, then back to Canada - no wonder it was smashed!)

Now the problems with refunds have begun... The items I had to return would have cost more to post to the US than I paid. I drove down to the States to post them, only to discover later that the email had listed an incorrect return address!

The emails about returns seem to quote the amount in USD (but not noted as such), and the exchange rate they are giving is atrocious!

I am yet to check my credit card statement to see whether they charged me in USD initially, as I have just read other reviewers have discovered... I will be VERY annoyed if this is the case!

Overall, although they offer a massive selection of lights, I would steer clear of this company! It is not worth the effort! The only reason I am giving them 2 stars instead of one if that the customer service has been good - they have trained their staff well - and I really like the one set of lights that arrived correctly & undamaged!

I cannot speak to the quality of the items on the website (although they did have good prices-- even with the exchange rate, and a huge selection) as I never received my order. I placed an order for a chandelier on May 22, and they processed my payment and sent me an email letting me know I would get an update when my item shipped. Quite a few weeks went by and I had not received my shipment email. I went back and looked up my order status and the expected ship date was extended from June 5 to June 25th (they never reached out to let me know there would be a delay, I had to find the information for myself). June 25th came and went and still no shipment notification so I checked my order status again. Another delay, this time until the end of July. I believe they processed my payment before checking to see if they actually stocked the light fixture I had ordered. At the time of ordering, there was no indication that the light fixture was on backorder. I cancelled my order-- if they cannot process a shipment in two months I doubt it ever would have happened. I am also still waiting for my refund (their policies page said they process refunds in about 24 hours, so that isn't accurate either).

It's a shame that I cannot give a better review for this company. I was really looking forward to hanging the chandelier in my dining room as it was quite unique and I haven't seen anything similar to it in other online retailers. It would have fared better if they had waited to charge me until they could ship the item -- like lots of other online retailers do to avoid this very problem.