CanadaLighting

Ordered a light fixture from this site, which said in ~30 in stock on the site. Little did I know it would be backordered for 3 months. Not to mention, every time I called in they pushed they date farther out. No apology from customer service or anything, it was terrible. The sales people are great, but when it comes to service/support they are abysmal, the WORST experience I have ever had with a purchase --- this SITE SHOULDNT EXIST.

I bought a Dimond Banded Captiva lamp from Canada Lighting Experts at the end of November, 2014. When it arrived, it was defective: a pile of washers and a large nut were exposed underneath the harp of the lamp. It was also not very good quality for the approx. $160 cost. The return drop down menu gave me only a replacement option for defective products. I wanted to return the lamp and get a refund so I checked 'did not like quality'. I was informed that I would have to pay for the return myself. Because of the ridiculous size of the box that the lamp was packed into, I found out that the delivery charge would have been $130 Cdn.! I cancelled the return (I would not have been reimbursed.)

I am now stuck with a lamp that I will never use because Canada Lighting Experts will not give the option of returning a defective item for a refund and will not reimburse the return cost. I also think that their time limit of 30 days is too short, especially during December when there are 3 fewer business days than usual. I am extremely unhappy with this shopping experience.

One of the boxes appeared to have been opened and resealed. The accessory package was missing. Called the supplier and eventually obtained the missing parts.

I ordered 14 of these lights a little over 2 years ago. A few months ago 2 of these lights packed it in and could not be repaired. I called Canada Lighting and they told me to contact Kichler which I did. The representative at Kichler told me that this product has a 5 year warranty but they must be returned and replaced by the original retailer. I have tried to contact Canada Lighting by phone only to be on hold from 40 minutes to an hour. I have also left voice mail messages but no one from Canada Lighting has called back. If I had read these reviews prior to dealing with Canada Lighting I would have found another source. I have since had 4 more of these lights burn out and will be replacing them with a local retailer who offers a 5 year over the counter replacement. I was looking at Wayfarer who has a 5 year guarantee through a 3rd party but when I looked at the reviews for that company they were not much better than the reviews for Canada Lighting.

This is also an American Company and all prices are in US dollars.

BEWARE

I received my Dainolite light broken and I did't have any replacement...
Very bad experience and poor customer service

Its a US site (prices USD). If you return something, they won't pay for shipping! Won't use them again!

I have spent an almost a week and a half trying to get my order corrected. I called in and placed an order for an all black cantilever umbrella back in May. Waited three weeks to receive the wrong colored item. Was told by a customer service rep that i would receive a callback in 24-48 hours. Order #: *******. I never received a call back in the promised time, then i had to chase your team just to find out what was going on, spent upwards of 5 hours over three days trying to get an answer. Why am i, the customer, chasing you to find our what is going on with a purchase? Then finally received a call from "a manager" told me he would call me back by the end of business with an answer, guess what, no call. Then received a call form a case manager Jazel almost a week after my original call, after i threatened to call my credit card company and let them know of the situation. Jazel tried to remedy the situation last Friday and told me he would call me by end of day on Monday June 15th with approximate delivery dates, i did not receive a call or email. I have sent texts, voicemails and emails and nothing in response. It is now Wednesday June 17th, still no response. This is absolute the worst customer experience of a lifetime, just completely and utterly ridiculous. Something that can be resolved with a phone call or an email and your team has done nothing but provided broken promises. The " manager" just avoided calling me back and passed the buck, what kind of business are you running? It's an absolute joke.

I was so excited to stumble accross this company. Their products are beautiful and I was in the market for purchasing some lighting. I found the perfect lamps and small occassional table for my home. My enthusiasm was short lived, however, when I discovered that this is actually an American company, not a Canadian one as advertised, and that the cost for purchasing from this site would ultimately be in US funds. That aside, I was still interested in moving forward with my order because I fell in love with several items. I placed my order which amounted to $1700.00 (a lot of money for me). After two full weeks of hearing nothing and diligently checking their website, it appears as though my order has not even been processed, never mind shipped. I received a confirmation email that my Order would be shipped shortly and that I could track it. That is not true, there is literally no way to track the order. The Live Chat on their website is useless. When I try to prompt it, a message comes up that says they are closed for the holidays and will re-open on December 27th. It is now January 15th and the Live Chat still does not work. As well, when I attempted to contact the one and only number I could find, it is impossible to reach a real person, nor can I leave a voice message with their Customer Service Department. This website was beginning to feel a little sketchy to me so out of frustration, I cancelled my entire order and could not be more disappointed. I have never written a bad review for a company in my life, until today. I have the patience of a thousand people but I hate being misled, ignored and especially lied to. This is shameful service to say the least. What should have been a fun and exciting experience ended up as a complete and utter failure on the part of this company. Grrrrr.

Pretty straightforward. It would be better to know at the outset that prices are in USD, but I saw it before submitting.

Was delivered right on time and looks great! We have all 3 fixtures from this line and love them highly recommend

Very dissappointed with the company: I placed an order on the 9th of december 2020. After 1 month of waiting and many phone calls later, I was asked to be more patient. After two months of waiting, they finally realized that my order was lost in transport. My order had been paid (+400 $CAD) on the very day my order was placed! When I finally received my order, the item received looked nothing like what we had ordered from the website (see pictures). After multiple emails and phone calls, not ever being able to speek with a manager, and not having the same information from one customer service representative to another, they finally told me that I would get paperwork for an eventual return from the manufacturer, around the 21first of March; to send the fixture back. By the time they receive it in the United States, my not-yet-received reimboursement will have been 4 months in process! We are in 2021; most on-line business' have taking example on Amazon and such: Place an order, pay for the order, receive the order, ALL IN ONE WEEK! I have been polite and too patient. This review is beeing written and I still have the unwanted merchandise in my home, and still NO REFUND! I cannot in good faith recommend this company. So many frustrations for such a would-be simple process...

Ordered on November 28th, 2020 and still didn't receive it in Mid December so called in and was told I would get an email on the status and of course I didn't get an email. Was patient and called again on January 7th, 2021 and was pretty much told the same thing and they claim it was a drop shipment so they don't handle the shipment and would receive an email within 24-48hrs. Well it's Jan 12th now and no email AGAIN. What is this customer service it is non existent and the tracking info links are broken and show nothing. I got scammed out of money for something that I will probably never receive and if it was on the way they make absolutely NO EFFORT TO FIND OUT WHERE MY SHIPMENT IS AND WHY IT IS TAKING SO LONG. Wish I just ordered the chandelier off HomeDepot and paid more. At least they wouldn't just screw me over.

All good until you need to return an item. Customer service is awful. Do not use this American compamny.

No problems with ordering, delivery was quick. My only downside as that for a company called Canada Lighting their prices are listed in USD.

Terrible and extremely disappointed
I ordered three kitchen lights from Canada lighting expert on June15th. The next day I got an email saying that product was out of stock however I will be still charged on my credit card and will get the lights as soon as they are available (no estimated time of delivery). I immediately called to cancel which I found out was not possible as all call centers were closed. I waited on the online chat one day for 4 hours and another day for 6 hours to get in touch with someone who claimed they canceled my order and then I got a confirmation email on June 18 saying order is cancelled. All is ok until this point. Then suddenly on June 30 my door bell rang and two boxes arrived and within half an hour an email from Canada lighting saying cancellation denied and that my order was too far along and impossible to cancel so I will shortly get a tracking # for my items. Now when I opened the boxes I only received two of the three lights ordered and in order for me to return I have to fill an online form. Guess what I can't as when I try I get a message saying "pending cancellation"
I so far have no tracking number so I call them. First day I'm on hold for 2 hr 18 mins until my patience gave up. Due to Canada day I didn't bother yesterday and today I was on hold first for1 hr and 51 mins and then my call failed and then I tried to go through operator who was super rude and put back in a line from start where I was on hold for 4 hrs and then call dropped
I don't know what to do at this point expect for plea for help as I don't know how to get in touch with this horrible company and get my money back