I was quite concerned about purchasing from this company after reading a number of negative reviews however they had the right products, products not found in any BC markets. Within five days the products arrived and we are extremely pleased not only with the products but more importantly with the service we received. Will definately purchase from this company again very soon.
I had a problem with an item; it was exchanged; the price and the delivery were perfect. I can't imagine anyone having anything bad to say about a company that kept in touch every day and stayed with me to the end. I felt a friendly and caring communication from Canada Lighting and truly, I would never order anything online without checking to see if Canada Lighting Experts had the item. I trust them completely! This was a tremendous experience. These are honest and caring People.
I recently ordered lighting fixtures from Canada Lighting Experts. The website clearly lists all prices in CAD. They sent me an invoice for $681 which was fine. When I got my credit card statement, the funds appeared as 681 USD which was converted to $911 CAD. I called the company and they gave me a flimsy excuse about having difficulties with the website, but did offer me a credit back for the difference.
I think the company is hoping that you don't check your credit card statement against your invoice so they can inflate the price.
I can't imagine anyone having anything bad to say about a company that kept in touch every day and stayed with me to the end. I felt a friendly and caring communication from Canada Lighting and truly, I would never order anything online without checking to see if Canada Lighting Experts had the item. I trust them completely!
SCAMMERS
I placed an order for some exterior wall sconces. The site stipulated they were in stock. Once they processed my credit card, they send a notice that the product was back ordered 3 months! Lotsa luck cancelling the order. I waited on the phone for hours, no one ever answers. Sent emails, no answer.
Finally found the obscure cancel button on a link they place on their order confirmation email. They respond by sending a notification that they will reimburse 246$ of the 546$ they stole from me. With no explanation.
(still waiting for my card to be credited by the way!)
Thank you, lesson learned
They insinuate they are Canadian to prey on our sense of trust.
They claim the product is in stock
They make it very difficult for you to cancel your order despite their fault.
If all else fail they issue you less then half your money back.
Do your self a favor and purchase from your local Canadian lighting store.
My loud doorbell chime (made in China) has arrived on time but it was defective. It seem to have been a manufacturing defect. My emails to customer service we not answered. Eventually, I found a form on the website which was answered with about 1 week delay. The chime was replaced but it took about a month to get the working chime.
This is supposed to be "CANADA" Lighting when you come to check out it charges in USD. It's very misleading and dishonest! It should be clearly marked or converted in Canadian dollars on the Canadian website!
This is supposed to be "CANADA" Lighting when you check out it charges in USD. It's very misleading and dishonest!
Shame on me. I read the reviews and still ordered. The ratings on this site are likely fake because if you look elsewhere their reviews are terrible. The 25 dollar refund for not receiving your product within a week is PER ORDER NOT PER PRODUCT THAT IS LATE. After 2 weeks my order still has not shipped. I suspect I have been ripped off and they are just stretching the event out. Beware this company is terrible to deal with. My email to them bounces back as undeliverable
As stated by many customers, in the fine print buried in the website it states item are sold in US dollars. Your credit card is charged in the day of the transaction, regardless of delivery delays. They also charge your credit card even though items are not in stock. I have been waiting two weeks for a refund for an order that should never have been applied to my card. I am a very unhappy customer.
I ordered two light fixtures in mid Feb 2017 and to date have not received them. I also thought if was a Canadian company and got a good quote, later to find out that I was charged in US funds and they are being shipped from the US. Last week I emailed and asked where my order was, nothing. Finally got an email and they just did up the way bill today, they haven't even been shipped yet. Never again will I order from this company, for one thing NOT who they say they are! I just hope that I like the fixtures when they get here.
I have ordered a bathroom vanity light. After one month of waiting, I have received a broken package. One of the 3 bulbs was missing and I am still fighting with Canada Lightning to have them send me another bulb. This is a lost of $300.
Overall was impressed by how fast products came in - I ordered mostly Canadian lights so they were already in Canadian warehouses which helps, but even one came from Cleveland and was at my door 2 days later. Was unable to get 4 lights that turned out to be back ordered but otherwise was happy.
Return policy is one of the worst in the on-line industry. The $1,100 purchased chandelier was defective - half the sockets were not working and the bulbs would not stay in the sockets. It smelt like burning rubber when turned on.
When attempting to return they stated that we would be required to pay for shipping - back to the states... (so much for Canada Lighting). Final after many heated conversations with their staff they relented and agreed to pay for the return.
A refund was finally paid after several calls threatening to report Canada Lighting to Master Card. Refund was received 30 days after return.
Will shop with reputable online companies in future Amazon, Wayfair, Overstock) in the future
First time shopper with Canada Lighting. Overall, I'm pretty happy with the experience. Based on other reviews I've looked at, my suggestion would be to take a good look at the policies etc on their website before ordering. The company is US based, the items are listed in USD, and the items are shipped from the US, but all taxes/brokerage fees/duty are included. My order was relatively small (3 items - just under $100 USD), but I saved over $90 CDN compared to buying the items in Canada from a popular big box building store. Two of the items had the one week delivery guarantee. They were just over 2 weeks arriving (to northern SK), but that also crossed over New Years. The shipping rebate was only $10 USD instead of $25 because my order was under $100, but that is stated in the website if you look. No issue calling in and getting the rebate. The last item arrived today, so I got everything within a month, which I'm satisfied with. All the items I ordered had the correct specs in their listings.
One thing that is on the website that could be misleading is that on many items there is a maple leaf logo that says beside it "Canadian Manufacturer Ships from Canada". Which is totally bogus, since they do ship from the US, and since I can clearly look up the same items on other websites and see that they are made in China or wherever. In my opinion, stuff like that should be cleaned up on their website. But if I need more lights sometime, I wouldn't hesitate to shop with them again.
Do not order from them, They have a professional site but they are probably a third party drop shipper and if there is any problem with your order, they will keep your money and continue to give you the run around. I have tried over 30 days on a daily basis to return the item, which I did with UPS, but they had given an address that the vendor had since moved. So I had to pay again to get it back to me, while they told me they would search for the correct address. This is beyond frustrating and I have no choice now to contact my credit card company to charge back these scammers. Terrible. They are also not a Canadian company. You hear rosters and kids crying in the background when their customer service line picks up. They transfer you around to various departments that just go to voicemail!
The products are fine, but when you do the conversion you don't save anything. I called them and demonstrated that they were not competitive and after a long argument they adjusted the bill. But I won't deal with them again. Like others have said, these are highly questionable business practices.
I placed 2 orders online thinking that I would be billed in Canadian funds but instead was billed in USD since this is not a Canadian company. Furthermore, I cancelled the order right away and they still shipped it stating that it was a request for cancellation and not guaranteed. The order was placed on the weekend and their Customer Service is closed. I called on the Monday and was on hold for 20 mins until I got through and the rep was very unhelpful and the call was conveniently dropped.
I refused both shipments and had not received a refund almost 2 months later. Called and was told that I would be charged restocking but they would make an "exception". Crazy since I should have never even received the order.
I will never attempt to purchase from this company again.
We appreciate this feedback and we're sorry we let this customer down. We try to state all of our policies clearly on our website, but we can't make every customer read them. We also freely state we're a US retailer on multiple pages of our site and that we charge in USD during the checkout process. If a cancellation is denied, our normal return policy applies. We state both in our return and cancellation policy that refused shipments are not recommended and can delay a refund and incur restocking fees. It's a hard balance as a retailer to meet expectations. If we don't ship fast enough, we let people down on the delivery time frame. If we can't cancel an order, because it was already shipping, then people are upset we couldn't stop the order. We do our best to take care of everyone. We're sorry again we let this customer down.
NOT A CANADIAN COMPANY
I did order Nuvo Lighting - 65/333 - 40W 3500K 1 LED Flat Panel Flush Mount (Pack of 2) and they didn't send a pack of 2... just 1 item...
They are the worst... they charge in USD,,, yeah it's mention in small print... but not mention in the principal pages.
They don't send you the actual product description... it's easy... Pack of 2 mean that I have 2 product when I order the item 65/333.
They do not respond telephone call... they let me listening music for hours...
AVOID THIS PLACE
They are not honest, they trick you and they accept return, but the cost is crazy... none sens!
It will be cheaper to scrap their products than returning them...
NEVER EVER AGAIN!
***Update - Been weeks we email with someone that promises us to send us back the 3 lights missing (half of the order) but never received any tracking number, no sign of shipping product, just excuses... it's a real SCAM... AVOID THIS PLACE!
Hello,
Thank you for taking the time to leave a review. We value your feedback and are sorry to hear that there was confusion regarding our policies. While we do make efforts to communicate important information on our website and at checkout, we understand that this may not always be enough.
We wanted to take this opportunity to clarify our website and the services we offer. As a US-based company, we found that many Canadian customers were using our primary site and experiencing long shipping times and other complications. In response, we created Canadalightingexperts.com, a website dedicated to serving our Canadian customers with brands that ship to Canada with competitive prices and improved shipping speeds.
Our goal is to provide the highest overall value and shopping experience for our customers while also offering the best customer service in the industry. We are constantly evolving and growing to meet the needs of our customers, and we are proud to be one of the top internet retailers for lighting and home products in Canada.
If you need any further assistance with your order or have any questions about our website or services, please do not hesitate to reach out to us directly. We appreciate your business and look forward to serving you again soon.
Thank you again for your review, and we hope you have a great day.
I was a bit reluctant to purchase through the website as I had seen some negative reviews. I proceeded to take my chances, I am glad I did, I did not experience any issues at all, actually i contacted them for clarification on an item and they were super! The price shows in Canadian Dollars and charges USD and converts, which they advertise on the site. Mine did the conversion and was only pennies different, nothing seeing how much I was saving. I received my order last night, I couldn't be happier and I saved a lot! I will definitely purchase through them again :)
It has been a nightmare dealing with CanadaLighting. Eventually I managed to construct the track lighting system I envisaged despite being sent incorrect parts and malfunctioning pieces. Receiving a refund for the parts that were sent in error took months and only happened because I kept on their case. Returns appear to be managed by a 3rd party outfit whose objective seems to be to frustrate the customer until they give up. Response times promised on their website are a complete joke. I currently have a ticket in to return a length of track that does not carry current, but I refuse to spend the weeks of frustration it will take to get a refund. Instead, I will post this review everywhere I can and at least have the satisfaction of venting my frustration.
UPDATE: It gets worse! I have now been advised the length of defective track I am attempting to return is classed as "an accessory" and does not qualify for a refund. So they will happily accept your money but if the product is defective you're out of luck and out of pocket!
Hello,
We regret the frustration you've encountered during your recent experience. We acknowledge the challenges you've faced with our refund processes, particularly in cases where return expectations were made beyond the 30-day window. This, in turn, led to a delay in processing refunds as we verified that the items were not yet installed.
Regarding your request to return the track, it's important to clarify that our policy specifies a 30-day window for return requests from the date of receiving the product. We'd like to note that on a previous occasion, we accommodated a one-time exception for you when the return request was made beyond this window. Unfortunately, due to the unique nature of this situation and the prior exception, we are unable to accept this return on the current order.
We apologize if the return timeline doesn't align with your specific circumstances, and we appreciate your understanding of our policy, including how it pertains to accessory returns.
Considering the circumstances you've outlined, we would like to present a potential solution. While we are unable to process a refund within the policy constraints, we are more than willing to provide you with a replacement for the defective track. If this alternative option is of interest to you, we encourage you to get in touch with us via phone so that we can offer further assistance.
Thank you for bringing your concerns to our attention. We value your feedback, and our commitment remains to offer the best solutions and services we can provide.
Overview
The overall reputation of the company is marred by significant customer dissatisfaction, primarily revolving around poor customer service and order fulfillment issues. Many customers report frustrating experiences with delayed shipments, incorrect product details, and challenges in initiating returns. Despite some positive feedback regarding quick delivery and helpful staff interactions, these instances are overshadowed by widespread complaints about unresponsive support and hidden fees, such as being charged in USD. Customers frequently express a lack of trust in the company's practices, leading to a strong recommendation to seek alternatives for lighting purchases.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate this customer's feedback and we're sorry that we let him down. Our records show that the original order was placed on 6/13 and delivered on 6/20. A replacement was requested on 6/25 and delivered on 7/9, so there was a short delay, due to the US holiday. If there's an issue with a product when it's delivered, we stand behind our goods and we'll work to replace any parts or fixtures necessary.