Overview
LightUp has a rating of 4.7 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.
Instant Feedback
The first shipment arrived broken and unusable then Lightup provided oprion to ship two more lights or cancke the order, i chose to ask for two more 6ft lights. The second order also arrived broken. The USPS can not be trusted to ship fragile items.
I purchased 6 led ceiling lights for a great low price. The lights seem to be of good quality and so far are working great. One happy customer! Thank you!
Thank you for taking the time to leave us a review! We are glad you had a positive experience with our company.
These lights worked well for what I wanted, a little flimsy so much so that two broke putting them on the fence posts and smaller than I wanted but they work good.
Kara, in the commercial division always provides professional and quick service. We have made several orders and Kara is always an outstanding professional representative for LightUp.
Thank you for your 5-star review, David and your compliments to Kara. We appreciate your business!
I had a problem with a fixture shortly after installation and LightUp shipped out a replacement right away. They have great customer service.
Thank you for your 5 star review!
This is 2nd time I've used LightUp for remodel jobs. My customers have been pleased. Good quality and excellent pricing
Thank you for your 5 star review!
Will be installing the lights on my cycle this weekend. Curious to see if the Velcro works on the inside of the fenders.
Thank you for your 5-star review!
I can not give enough praise to dealing with LiteUp and their awesome and second to none Customer Service. This company will pull out all the stops to make your buying experience trouble free and rewarding. Be it the outstanding customer service or the great prices and reasonable shipping, I can not say enough about this positive shopping experience. I recently purchased a LumeGen floodlight for a pedestal work light and wow is all I can say about this product and the availability to select multiple wattages at the flick of DIP switch. Marcy in the customer service department has been outstanding with all my orders. Tnx so much for everything
Thank you for your glowing review and for being a continued customer of ours. We appreciate your business and kind words about Marcy in our Customer Service Department.
This company is so helpful and the customer care is second to none. I stumbled across this company and I will gladly do repeat business with them again,
Very nice light and comfortable. Friends also like it, even 80 year old ladies.
Thank you for your positive review. We are glad to hear your experience with our product has been great.
The last light a bit disappointed. I was thinking there was a mount on it,was not the light does work very good
The online store is great. Ordering is easy and the product arrives quickly.
LightUp is great
Richard, we are glad to read that you had a great experience with our company. Thank you for taking the time to rate us and leave us a review.
This was from an order from years ago. The lights are still all working and are great! Thanks!
We are glad to hear that your lights from years ago are still in operation! Thank you for taking the time to leave us a review.
Didn't receive all I ordered and could not order wiring harnesses for two light fixture.
Hi Dale, Looks like your order was back in 2022, were you able to get your issues resolved with our customer service during that time?
These lights were easy to install and look wonderful in my salon!
Nicole, we are thrilled to hear that the lights look wonderful in your salon. Thank you for taking the time to leave us a 5-star review!
I was very pleased it took only two days to get my order and it came packed well with no damage.
Thank you for your 5-star review!
The light socket arrived quickly and in perfect shape. Very satisfied.
Thank you for your 5-star review!
I haven't opened the box yet. Just got them in. Will not open the box until we need them.
Thank you for taking the time to leave us a 5-star review. If you can, we would love it if you could report back on the quality of the LED tubes once you've had a chance to install!
We had looked everywhere for piece of hardware to mount our lights and they had it! Saved us a ton of cash
Thank you for your 5-star review, Ray. We are glad you were able to find what you needed and it was easy on your wallet in the process!
Great product! Super fast shipping, easy install, great customer service
Troy, we are glad to hear that you had a positive experience with our company. Thank you for taking the time to leave us a 5-star review!
The CSR made my job very easy as they refeernced the part # based on my description very quickly and accurately
Leon - Thank you for your kind review and we are happy to hear you had a great experience with our Customer Service Team.
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- New Stanton, Pennsylvania, United States
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Business History
Lightup operates from New Stanton, Pennsylvania along with its parent company, Online Stores, Inc. for the manufacturing and shipping of their goods provided. Lightup also uses a second location in Youngwood, Pennsylvania and a third facility in Sparks, Nevada to help in the shipping and facilitating their products to its customers on the west coast. The New Stanton location has 100k square foot warehouse that is used.
The site carries an abundance of options for its lighting products and is even home to Online Stores Inc. exclusive brand, LumeGen, available through lightup.com. Among the options for products on the site are grow lights, indoor and outdoor commercial lights, exit and emergency lights, high bays, recessed lighting and under cabinet light fixtures.
Lightup sells products from larger brands in the lighting industry such as Sylvania, GE Lighting, Euri Lighting, Keystone and Morris.
Lightup works with UL Solutions or UL, LLC, one of a number of safety organizations that is approved by the United States federal agency, the Occupational Safety and Health Administration to perform safety testing, as well as with Intertek, a British multinational company that focuses on product testing, assurance, inspection and certification for its products safety certifications.
Lightup also receives some its energy conservation qualifications from Energy Star, a U. S, Environmental Protection Agency and U.S. Department of Energy ran program and Design Lights Consortium (DLC). Design Lights Consortium is according to their website, "a non-profit organization with a mission to achieve energy optimization by enabling controllability with a focus on quality, people, and the environment."
Lightup does offer wholesale options to qualifying customers and has a blog designed to educate and inform its readers and customers on energy efficiency and products that can help achieve this and the reasons behind it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tim, thank you for leaving us a review. We are glad that our customer service team was easy to work with. Shipping fragile items like 6ft lights is indeed a hard thing to do without any issues, and we sincerely apologize that you experienced this not once, but twice. We are also always looking into ways to improve our packaging and shipping methods for these longer items to prevent damage as best we can from happening. But, we also understand that yes, shippers are not always as careful with the items as they should be and damage occurs in those cases. We appreciate your patience and understanding.