Sitejabber Website Reviews and Complaints
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LightUp

Overview

LightUp has a rating of 4.7 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.

service
111
value
116
shipping
115
quality
115
This company responds to reviews on average within 4 days

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3,237 reviews
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How would you rate LightUp?
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Georgia
1 review
0 helpful votes
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Very satisfied
February 10, 2025

Good quality led fixtures and reasonable prices.
Overall a great experience.

Date of experience: January 31, 2025
Danielle P. LightUp Rep
3 months ago

Thank you for your 5-star review!

Indiana
2 reviews
1 helpful vote
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Good product.good customer service
August 24, 2024

This light was inexpensive And as good or better than light that cost three times as much. I did call customer service to find out if it has shipped yet they helped and made sure I was satisfied with the answer before letting me get off the phone. Good service and friendly.
This is no joke a good light of looking to buy...compare specs...this one is good to go

Date of experience: August 14, 2024
Danielle P. LightUp Rep
8 months ago

Thank you for your 5-star review Michael and for providing us with a detailed review of your experience with our company! We look forward to fulfilling your next order with us!

Louisiana
1 review
0 helpful votes
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Great deal!
December 2, 2024

Nice to get a 20% discount. I have used these bulbs several times before for LED conversions at my church. Big money savings over standard florescent bulbs.

Date of experience: December 14, 2024
Danielle P. LightUp Rep
5 months ago

Getting a discount is sweet! Glad you were able to shop our 20% off LumeGen sale!

Vermont
1 review
0 helpful votes
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Great Company, We have ordered many times now
December 28, 2024

These guys are great! We have ordered many times and I'm very happy with the customer service as well as the quality of the lighting we have ordered. Will be back again!

Date of experience: December 18, 2024
Danielle P. LightUp Rep
4 months ago

Thank you for your 5-star review!

Florida
1 review
1 helpful vote
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Excellent lights at an Excellent price!
August 24, 2024

I was lit up with my purchase! These lights are perfect. They have completely allowed me to move forward with my project and I couldn't be happier. The lights are exactly as described and work great! The price was fair to boot! Thank you, Lightup!

Date of experience: August 14, 2024
Danielle P. LightUp Rep
8 months ago

A project moving forward is what we like to hear! Good luck with your project and we hope it turned out well. Thank you for taking the time to leave a positive review!

Texas
1 review
0 helpful votes
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Barber needing a new overhead light
January 23, 2025

Thank goodness for the world wide web. The light was easy to order, quick delivery.

Date of experience: January 13, 2025
Danielle P. LightUp Rep
3 months ago

Hi Jason, thank you for taking the time to leave us a glowing review. We appreciate your business and hope to fulfill your next order soon!

Texas
1 review
0 helpful votes
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New lights for our office
December 30, 2024

We recently purchased new lights for our front office. They have been installed and the office looks great!

Date of experience: December 20, 2024
Danielle P. LightUp Rep
4 months ago

We are glad to hear that our Customer Service Team was able to assist you with your order. Thank you for your business!

New York
1 review
1 helpful vote
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Awesome price! Great product
January 30, 2025

Love using these LEDs. Good selection and variety. Look really good in place. Easy to install

Date of experience: January 10, 2025
Danielle P. LightUp Rep
3 months ago

Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that the LED lights look great and install was easy.

South Carolina
1 review
0 helpful votes
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Under counter fluorescent conversion
September 15, 2024

The shipment was well packed and it appears that all lamps were received intact. The 24" was installed right away and works very well. I like it better than the fluorescent used for decades. The two 18" bulbs are still in the box as the fixtures are not ready, yet.

Date of experience: September 4, 2024
Danielle P. LightUp Rep
8 months ago

Thank you for your positive and glowing review!

Oklahoma
1 review
0 helpful votes
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They have a great product and shipping was fast and easy. Great company

Date of experience: January 12, 2025
Danielle P. LightUp Rep
3 months ago

Christopher, we are so glad you stumbled across our site! Please be sure to think of us next time you are in need of LED lighting. Thank you for taking the time to leave us a review as well. We appreciate your business and look forward to serving you again!

Minnesota
1 review
3 helpful votes
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Responsive
August 15, 2024

My package of 4 lights had one unusable light and one slightly damaged light. I only asked for 1 to be replaced but they replaced all 4. I was helpful. But you may want to look at packaging because the second shipment also had dented lights. The second one wasn't cracked but they were pushed in.

Date of experience: August 5, 2024
Danielle P. LightUp Rep
9 months ago

Thank you for your review and your feedback regarding our packaging. I will pass this information along to the correct contact.

California
1 review
0 helpful votes
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Under cabinet lighting
January 1, 2025

Everything was as I expected with respect to the shopping and ordering experience, and the product itself.

Date of experience: December 22, 2024
Danielle P. LightUp Rep
4 months ago

Thank you for taking the time to leave us a review. We appreciate your business.

Texas
1 review
0 helpful votes
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Good price and quality
January 17, 2025

Quick shipping and product selection. This is what is important to me

Date of experience: January 6, 2025
Danielle P. LightUp Rep
3 months ago

Thank you for your 5-star review! We are glad you had a positive shopping experience with us and are enjoying the quality of our LumeGen brand.

Pennsylvania
1 review
0 helpful votes
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Excellent
January 10, 2025

Lights took very little time from order to delivery…excellent

Date of experience: December 31, 2024
Danielle P. LightUp Rep
4 months ago

Thank you for your business and taking the time to leave us a positive review!

Minnesota
1 review
0 helpful votes
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They are beautiful!
November 1, 2024

These flags are so bright I have bought two and plan on ordering two more for Christmas presents. I have hung it on the side of my garage facing the highway and have had several comments on how beautiful it is!
Highly recommend this company and fast shipping also!

Date of experience: October 22, 2024
Danielle P. LightUp Rep
6 months ago

Thank you for your 5-star review! We are glad you are enjoying your flag lights.

Pennsylvania
1 review
0 helpful votes
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Best costumer service!
January 9, 2025

Stepped up and made things right even though it was the shippers mistake.

Date of experience: December 30, 2024
Danielle P. LightUp Rep
4 months ago

Thank you for your 5-star review, Ronald! We appreciate your business and look forward to serving you again in the future.

Colorado
1 review
0 helpful votes
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Customer service? I like the bulbs but 3 of them have a problem and I need CS to contact me so they can help me thanks for what ever you can do for me Larry Hathaway *******208 or *******@yahoo.com!

LightUp attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 21, 2024
Georgia
1 review
0 helpful votes
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Ordering was easy and delivery fast.
November 25, 2024
Updated review

Easy ordering of great products at great prices! I always like ordering from LightUp as their process is flawless and they sell great products.

Date of experience: December 6, 2024
Danielle P. LightUp Rep
5 months ago

James - Thank you for taking the time to leave us a 5-star review. We appreciate your continued business.


These met our needs perfectly.
April 7, 2024
Previous review

Flawless ordering, quick delivery, great troffers that work perfectly and look great!

Date of experience: March 28, 2024
New York
1 review
0 helpful votes
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Happy 8i
December 9, 2024
Updated review

Easy to shop and happy with the products. Happy whit product for what I wanted

Date of experience: December 21, 2024
Danielle P. LightUp Rep
5 months ago

Thank you for your 5-star review!


Easy to order now to get
November 9, 2024
Previous review

Easy to order now to get

Date of experience: October 30, 2024
Michigan
1 review
1 helpful vote
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Packagin
September 2, 2024

Quick delivery and easy installation. The packaging could have been more secure for shipping. One of the panels was slightly damaged but I was able to straighten it out.

Date of experience: August 23, 2024
Danielle P. LightUp Rep
8 months ago

This information regarding packaging is important for us to be able to do better in the future and have no packaging issues. Thank you for taking the time to leave us a review and we are glad the product worked out for tou