Margeaux C.

Ordered November 9,2020. Paid for in full using a visa
Received incorrect item About January 13,2021
Spent three weeks attempting to return item.
Received email today from e commerce "belami" to have parcel ready for pick up from Canpar.
Nearly three months have gone by since my original order.
Do not use the following
"Canadian Lighting Specialists"
"1stoplighting.com"
"Belamiecommerce"

I have requested an address/packing slip so I may return the incorrect item. I ordered an item in November 2019. Received the wrong item January 9 2021. I have emailed several times, including photos of both my invoice of original order and the box which indicates its contents on the sides.
Yesterday I received an email indicating that since I have not responded my case is closed.
I have tried calling- only to receive an answering service instructing me to email.

Any advice?
Also - "overall rating". I left blank as in zero stars. I was unable to submit return unless I indicated "a star". I would not recommend this company.