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1STOPlighting has a rating of 3.18 stars from 86 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1STOPlighting most frequently mention good price. 1STOPlighting ranks 36th among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
10,982 reviews
No positive highlights yet
Before placing my order for 33 lights, I ordered one to be sure I liked it. I was quoted a price at the time I placed the first order and was told that price would be good for 30 days. I called back today to place the order, a week later, and the sales person I spoke with was great. He looked up my old order, verified the price, got an authorization to honor the price, and I placed my order. So far, very very good.
Put light fixture in cart. Even though I'd ordered before, a 25% discount popped up. Said first time purchaser on the coupon. Thought that was odd since I've placed an order before, but I wan't upset about getting the discount. AFTER placing order, site said coupon was not valid and to call for assistance, HOWEVER they changed price to reflect 5% off...AFTER order placed. Email confirmation received states 5% coupon. WHY did this transaction even go through?!
Never received information on shipping of my order despite checking back for several days on the website where customer supposedly can track their order. It gave me a message saying check back in 24 hours repeatedly for 4 days.
Called customer service, gave my order #, was transferred to an "expert" after 30 minutes ON HOLD.
She could not tell me if the item had been shipped. At this point, I had no confidence my order would arrive. I cancelled the order and am waiting to see if the charge is removed from credit card. Would not advise doing business with this place based on my experience with their poor customer service.
We ordered a light fixture on December 2 from 1stoplighting.com. I asked when I ordered it if it was in stock and was told yes, delivery in 3 days guaranteed! The third day came and went, and I called and was told it would be delivered by the end of week, and we are crediting you $25 since it did not arrive in the guaranteed time. It is now January 5, and no light has been delivered. I have contacted customer service repeatedly, given a bogus tracking number, and then today was treated extremely rudely by a woman who spoke over me, would not let me get my words out, then when I finally did there was silence on the line. I asked if she was still there, and she muttered, "Yes, I'm listening." And I said, "You have no response?" She curtly responded "no." She told me I had not waited the 48 hours it takes for them to respond to my inquiry of where my light fixture is. What a joke! This light was over $1,000 and no one can tell me where it is? Oh, and I can't cancel the order and order from a reputable company because they have no idea where it is. To say I'm disgusted with this company is a huge understatement.
So far this has been easy, my only concern is the tax rate shown is higher than what our tax rate is by 2% and will like clarification as to why and am still waiting for an explanation as to why?
I had seen them in a store and was going to order and you offered a better price
So far this has been easy, my only concern is the tax rate shown is higher than what our tax rate is by 2% and will like clarification as to why
I had seen them in a store and was going to order and you offered a better price
Never received my order. Their automated systed said they couldn't locate my order. Called with the order # and was on hold indefinitely. Hung up after 30 minutes. Still have no idea what the status is of my order 4 days later.
Hello,
We understand the frustration caused by extended hold times. To ensure you receive timely assistance without waiting, we encourage you to submit a ticket through our dedicated portal. Our agents will promptly address your query. Please use the following link to access the portal: https://belami.atlassian.net/servicedesk/customer/portal/7?bid=selfguidance
It doesn't fit despite being the same number
To replace what I already have
I purchased two ceiling lights on the site, because they showed as in stock, and we needed them quickly.
After placing the order, the message read "you will be notified within 24 hours of shipping" or something to that effect. So I assumed all was well.
A few days later, I realized I had never gotten a shipping confirmation, so I logged in to check tracking, and discovered it now read "will ship in approximately 72 days".
I had never gotten any email notification that the item was not in stock / on backorder.
That put our project behind schedule, because we had to order the fixtures from another site that is more reliable.
Very disappointing, and I would not order from 1StopLighting again based on this experience.
And yes, I did check my spam folder, and there were no notifications there, either.
They had a very good discount for first-time customers though, had I actually received the lights from them. That's why I gave two stars instead of one. I guess it was too good to be true.
Our lighting consultant chose it.
Tip for consumers:
They apparently do not know if their lights are really in stock or not, and you are not prevented from ordering out of stock lights.
Products used:
None, they were backordered too long.
We apologize for the inconvenience you experienced with your recent order. Your frustration is completely understandable, and we appreciate you taking the time to provide us with this feedback.
We understand how important it is to have accurate and timely information regarding the availability of our products. It's clear that we fell short in communicating the stock status of the items you ordered, and for that, we're truly sorry. Your experience doesn't align with the level of service we aim to provide, and we want to make things right. We're actively working on improving our notifications and communication processes to ensure situations like these are avoided in the future.
We also appreciate your positive note about the initial discount for first-time customers. While we recognize that this doesn't mitigate the inconvenience you faced, we're grateful for your understanding.
If there's anything we can do to regain your trust or assist you in any way, please don't hesitate to reach out to our customer service team. We genuinely value your feedback and are committed to learning from this experience to enhance our services moving forward.
Be careful when ordering an "accessory" from 1Stop
The tech rep for Minka provided us with the incorrect part number to repair our ceiling fan. 1Stop fulfilled our online order based on the incorrect part number. Upon receipt we dismantled the fan and determined the part was not correct. (Not 1Stop's fault) After consulting with Minka we were given the correct part number and contacted 1Stop to return/exchange for the correct part.
NO GO - why you ask? 1Stop classified this part as an "accessory" and therefor not returnable. In reality without this electronic Motor Receiver the fan cannot function. I'd hardly call that an "accessory".
'Simply a lousy way to do business.
Date of experience: July 19,2023
Tip for consumers:
Know what they classify as an "accessory" since they're not returnable.
Products used:
None. Incorrect part - not 1Stop's fault
The light glass shade came damaged and appear to be very thin
After a long wait I left a message and they call me back
It was nice looking
Hi there! Apologize it was damaged, that is disappointing! I reviewed your order and I see we issued a full refund for the item on 7/28. I hope that helps! Damaged products CAN happen, but it is a rare situation and I'm sorry it happened. We hope you'll give us the chance to impress you in the future!
Great! Ordered on line & it came in time We are very happy with product.
So apparently this is the only means by which a person can get a response from the customer service department at 1StopLighting, so here I go singing the same song as the other DISSATISFIED and IGNORED customers. I ordered a 60" downrod (order# *******). On 6/26/20 I received the wrong downrod. I ordered polished chrome, they sent me bronze. Easy fix right? Just call customer service and ask them to exchange it for the correct item... That would make sense if you're dealing with a professionally functioning business that actually cares about their reputation and their customers. 1STOPLIGHTING is no such company! I have pursued every means instructed by their website and customer service call line to simply get a return authorization code so I can return the item... I would not dare try to reorder from them. But I can not get ANY RESPONSE. When I call ( and like the other reviewers I've spent HOURS UPON HOURS on hold), I enter any number that I think someone would answer. On two separate occasions, both of the employees that answered could care less about helping me get any resolution, no matter how desperate I expressed that I am to get help. They just placed me back on hold to wait for hours longer. I am not the type to speak disparagingly about a company, but I feel the need to warn potential customers that if they consider purchasing any items online from 1STOPLIGHTING, you should prepare yourself for absolutely NO CUSTOMER SERVICE response or assistance. Perhaps now someone will contact me? Just listen to the several messages & emails sent to you from the customer with this order number above.
Tip for consumers:
Stay away from this company!
Products used:
Had to purchase product from Amazon
Great price on beautiful lights! Shopping with them again!
Wonderful !! They replaced a damaged light in record time !!
One of the lights we received were damaged. Contacted them right away. They sent a replacement light in record time.
Looking for modern post lamp and pendent light. The lights we purchased fit perfectly into a modern design. Looks super whether the light are on or off!
Stay away!
This is really a garbage company, poor customer service, poor communication, delivered my item in a damaged box and it's already scratched. They don't want even to help in taking care of this issue, the call agent is so rude and disrespectful. Please stay away from this website. I will never buy from it again in my life period
Tip for consumers:
This is a brokerage website, they don't have a warehouse of stock, they only order and ship for you through the manufacture. Very unreliable website, stay away and use big companies like Amazon, Home Depot, Overstock way more better service and experience
Hello, We apologize for the negative experience you've had with our company, and we appreciate you bringing this matter to our attention. We take customer feedback seriously and are committed to addressing any issues that arise. We understand your frustration with receiving a damaged box and a scratched item. We sincerely apologize for any inconvenience caused. Our aim is to provide high-quality products and exceptional customer service, and it is disappointing to learn that we have fallen short of your expectations in this instance. In order to assist you further and investigate the situation thoroughly, could you please provide us with your order number? This will allow us to review the details of your order and better understand the specific circumstances surrounding your situation.
Quick, easy, great prices. Every part of the process went smoothly. Thank you.
Minka told me that I needed these parts to fix a broken ceiling fan.
Very good price, quick shipping and good style
Thats all i have to say
Price, style
Ordered a product and customer service said it would be 5 days. Then received an email it was back ordered. I cancelled the order same day as purchase. They said it was shipped, too late. Received the purchase and was damaged due to poor packing..
Tip for consumers:
If you order, they stated the item is in stock and should receive it within 5 days. Moments later they said it was on back order so I cancelled the order. Then they stated it’s been shipped. Received the item and they are chipped due to poor packaging.
Products used:
None. They are dsmaged
He did a really good job and support help me get my 50% off and they credited me right away and the lights came quickly
Bull$#*! scam on the $#*!ing refund you are a bull$#*! $#*!ing scam on the refund and the 25% off it's a bunch of crap
* 1STOPlighting attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
! WARNING! If u are considering doing business with this company do yourself a favor and place your device on the table and step slowly away. U are about to enter into a business transaction that is going to end with hours of time wasted that u will never get back. Their policies are designed to deceive their customers. This company will Guarantee you next day shipping And then they will promise you if you don't have it next day they will give you $25 credit then you wait a couple months to receive your product but you never will. So we all know what you're gonna do next you're gonna call the company and try to cancel your order and here we go again another hour wasted on hold for them to tell you you canceled your order we're taking our $25 back and now you'll wait a couple more weeks at least for them to put the money back on your card now the time is past when you're paying interest on your card and maybe someday if they give it back your credit card company will then all your money this is the first review at 50 years old I've ever written in my life but I thought I would do everyone else a favor and at least warn you what you're getting into basically you're gonna lose A lot of time and money And have nothing to show for it. Hope you're all he'd the warning and good luck to you!
Grouchy and price and very quick shipping. Most definitely will buy here again.
Ordered November 9,2020. Paid for in full using a visa
Received incorrect item About January 13,2021
Spent three weeks attempting to return item.
Received email today from e commerce "belami" to have parcel ready for pick up from Canpar.
Nearly three months have gone by since my original order.
Do not use the following
"Canadian Lighting Specialists"
"1stoplighting.com"
"Belamiecommerce"
Tip for consumers:
Do not order from
Canadian lighting experts
Dainolite
Products used:
None
Ordered four lamps a month ago. Just one delivered so far in a badly damaged carton with contents smashed. Completely impossible to make contact with customer service by any means. If you stay on the customer service line long enough (a long time!) you get invited to receive a call back later: this appears always to arrive in the small hours, and the consequent automated voicemail just invites you to call them back via customer service, A neat loop! No response to Emails. Delivery status updates promised on website are non-existent. Who knows about this outfit? Are they still in business? Bankrupt? Or just incompetent?
Very well made product. Product shipped relatively quickly and arrived faster than expected.
First time buyer - all went smoothly and the order came in on time
No online only
Cheaper than anywhere else
First time buyer - all went smoothly with nothing hidden
Good just a little nervous there was no image. The description was accurate
You are the first retailer that had inventory for the item I wanted. I have been looking for a couple hours online. Thanks!
You are the first retailer that had inventory for the item I wanted. I have been looking for a couple hours online. Thanks!
I had been looking at this item on other sites but when I found it here, I had to order it. The shipping and the discount exceeded my expectations!
I chose the product as an addition to a collection of similar items.
Well made, attractive farmhouse lights. Exactly what I wanted. I didn't however notice that I needed to order the collar and extension pipe to install. Had to make another order to complete project.
She explained everything and ordered the parts that I thought came with the lights.
The farmhouse look
Gain trust and grow your business with customer reviews.
Hello Christine,
We apologize for the prolonged hold time during your transfer to our customer service team, especially if it led to frustration. Your cancellation request has been successfully processed, and we want to assure you that any associated charges will be promptly removed from your credit card.
While this experience was far from the standard of service we strive to provide, we value your feedback and are using it to improve our processes. If you ever reconsider doing business with us in the future, we will work hard to ensure a smoother and more satisfactory experience. If you have further concerns or questions, please don't hesitate to get in touch.