1STOPlighting

Well made, attractive farmhouse lights. Exactly what I wanted. I didn't however notice that I needed to order the collar and extension pipe to install. Had to make another order to complete project.

The bulb came cracked. I reached out to customer service and they immediately shipped a replacement.

I ordered a total of 11 fans and 1 light from 1stoplighting. Everything was less expensive than purchasing it in a showroom and was delivered within a few days.

Great selection of products and good shopping tools to help me narrow my choices - for example chrome finish and 2 bulb fixture.

Stay away!
This is really a garbage company, poor customer service, poor communication, delivered my item in a damaged box and it's already scratched. They don't want even to help in taking care of this issue, the call agent is so rude and disrespectful. Please stay away from this website. I will never buy from it again in my life period

Ordered a product and customer service said it would be 5 days. Then received an email it was back ordered. I cancelled the order same day as purchase. They said it was shipped, too late. Received the purchase and was damaged due to poor packing..

Be careful when ordering an "accessory" from 1Stop
The tech rep for Minka provided us with the incorrect part number to repair our ceiling fan. 1Stop fulfilled our online order based on the incorrect part number. Upon receipt we dismantled the fan and determined the part was not correct. (Not 1Stop's fault) After consulting with Minka we were given the correct part number and contacted 1Stop to return/exchange for the correct part.
NO GO - why you ask? 1Stop classified this part as an "accessory" and therefor not returnable. In reality without this electronic Motor Receiver the fan cannot function. I'd hardly call that an "accessory".
'Simply a lousy way to do business.

Date of experience: July 19,2023

Never received my order. Their automated systed said they couldn't locate my order. Called with the order # and was on hold indefinitely. Hung up after 30 minutes. Still have no idea what the status is of my order 4 days later.

Ordered four lamps a month ago. Just one delivered so far in a badly damaged carton with contents smashed. Completely impossible to make contact with customer service by any means. If you stay on the customer service line long enough (a long time!) you get invited to receive a call back later: this appears always to arrive in the small hours, and the consequent automated voicemail just invites you to call them back via customer service, A neat loop! No response to Emails. Delivery status updates promised on website are non-existent. Who knows about this outfit? Are they still in business? Bankrupt? Or just incompetent?

! WARNING! If u are considering doing business with this company do yourself a favor and place your device on the table and step slowly away. U are about to enter into a business transaction that is going to end with hours of time wasted that u will never get back. Their policies are designed to deceive their customers. This company will Guarantee you next day shipping And then they will promise you if you don't have it next day they will give you $25 credit then you wait a couple months to receive your product but you never will. So we all know what you're gonna do next you're gonna call the company and try to cancel your order and here we go again another hour wasted on hold for them to tell you you canceled your order we're taking our $25 back and now you'll wait a couple more weeks at least for them to put the money back on your card now the time is past when you're paying interest on your card and maybe someday if they give it back your credit card company will then all your money this is the first review at 50 years old I've ever written in my life but I thought I would do everyone else a favor and at least warn you what you're getting into basically you're gonna lose A lot of time and money And have nothing to show for it. Hope you're all he'd the warning and good luck to you!

We got a good price on the exterior lighting. However, the shipment was delayed and you could only contact them by email. We never received a response for the emails I sent but we did receive the lights. However, we were then notified that the pier mounts for the
Lights were out of stock and not available for 3 months. I emailed to see if they had a substitute for the
Mounts but never got a response.

We ordered a light fixture on December 2 from 1stoplighting.com. I asked when I ordered it if it was in stock and was told yes, delivery in 3 days guaranteed! The third day came and went, and I called and was told it would be delivered by the end of week, and we are crediting you $25 since it did not arrive in the guaranteed time. It is now January 5, and no light has been delivered. I have contacted customer service repeatedly, given a bogus tracking number, and then today was treated extremely rudely by a woman who spoke over me, would not let me get my words out, then when I finally did there was silence on the line. I asked if she was still there, and she muttered, "Yes, I'm listening." And I said, "You have no response?" She curtly responded "no." She told me I had not waited the 48 hours it takes for them to respond to my inquiry of where my light fixture is. What a joke! This light was over $1,000 and no one can tell me where it is? Oh, and I can't cancel the order and order from a reputable company because they have no idea where it is. To say I'm disgusted with this company is a huge understatement.

Ordered November 9,2020. Paid for in full using a visa
Received incorrect item About January 13,2021
Spent three weeks attempting to return item.
Received email today from e commerce "belami" to have parcel ready for pick up from Canpar.
Nearly three months have gone by since my original order.
Do not use the following
"Canadian Lighting Specialists"
"1stoplighting.com"
"Belamiecommerce"

We found what we needed at a good price and a great shipping time. Another site said it would take 2 months to arrive. I received the order from 1STOPlighting in a few days.

So far this has been easy, my only concern is the tax rate shown is higher than what our tax rate is by 2% and will like clarification as to why and am still waiting for an explanation as to why?

Placed order, then got email saying they no longer have in stock, and they would reach out to manufacture, I tried to reach customer service thru phone call and was informed that only online chat was being used due to Covid. Tried 3 times to connect via online chat, never was connected. Sent 3 email canceling my order and request refund on $$, since they actually charged my credit card to "keep order active". The email said to contact them if I couldn't wait for them to contact manufacture. Requested response to my email cancelling the order, never received any response. I assumed that 1Stop would cancel my order, so I ordered from another source. Then got email that the lights had shipped after I already ordered them from the other source. I did receive the lights and am happy with the product, but this whole transaction with 1StopLighting has been nothing but a hassle and now I have to return the other lights I ordered.

It was surprisingly easy and the product arrived in a timely manner. Was concerned with picking out online and if unhappy, the hassle of returning. But Was very happy with choice.

FedEx lost two of the power packs and showed them delivered to us. I called and they shipped replacements immediately.

Ordering process was very easy and the products arrived quickly; I am very satisfied with overall experience.

This is a great cord cover. Made well, thin and looks decorative. I will get more and trade out what I currently have.