1STOPlighting

I placed an order with 1Stop Lighting, I found the lamps I wanted and placed my order by mid morning with a promise of delivery by the following Thursday. I didn't get an immediate order confirmation, but sometimes it takes some time! Last evening I still hadn't received the order confirmation, so I called to see if it had gone through, though I definitely saw an order confirmation no. When I placed the order! I tried to call the next day, and the "digital" phone system hung up on me! My first indication that this would be a less than stellar interaction. I then tried the Chat as suggest on the phone, again I was connected with a BOT, great! Evenitally, I was passed off to a human, who was almost as helpful! John E, did confirm my orderbu said "it is under review." Review for what I asked? "Fraud" he said. Well, I asked again, why haven't I received a confirmation, you will get that when it's determined that "the order is valid" he said. I then said, "your website says "orders placed on a weekend will be received by the following Thursday. He refused to acknowledge that and went on to say "if you'ld llke we can deny your order and credit your card." Why would I want that, "I want the lamps I ordered." John E was anything but helpful nor willing to share why my order was under review. The best part is that at the end of the conversation, you get a review questionnaire for your chat session which failed in the middle of the questions it was asking! Buy somewhere else if you can!

He actually hung up on me because I was not ordering thru their website.
Be sure I will not use these people in the future!

I bought a light from this company. What I received differed from what was listed on the online website. I contacted customer service and was told that the order would be corrected. After waiting about a week, the correct items still had not been processed/sent. I decided to just cancel the order. I contacted customer service and they approved the cancelation and then sent me a fedex return label and there the problem really starts. The order I have is actually in 2 boxes as it is so big and so I need 2 labels with separate tracking number (which is how it was sent to me). Fedex told me that it could not be sent with a single label/tracking number. I contacted customer service told them what was going on and was told that they would get this taken care of. Several days later after no response, customer service was contacted again and I was told that this would be escalated to management and that I would be contacted by the end of the day of how to resolved this issue so a refund could be issued. Again, no contact from the company. This company has no way to actually talk with someone, everything has to be online. There are several other online lighting companies which offer good prices and the ability to actually physically talk with people when needed. I guess it is time to pursue other options to get this resolved and get my refund.

Never received information on shipping of my order despite checking back for several days on the website where customer supposedly can track their order. It gave me a message saying check back in 24 hours repeatedly for 4 days.
Called customer service, gave my order #, was transferred to an "expert" after 30 minutes ON HOLD.
She could not tell me if the item had been shipped. At this point, I had no confidence my order would arrive. I cancelled the order and am waiting to see if the charge is removed from credit card. Would not advise doing business with this place based on my experience with their poor customer service.

Stay away!
This is really a garbage company, poor customer service, poor communication, delivered my item in a damaged box and it's already scratched. They don't want even to help in taking care of this issue, the call agent is so rude and disrespectful. Please stay away from this website. I will never buy from it again in my life period

Ordered a product and customer service said it would be 5 days. Then received an email it was back ordered. I cancelled the order same day as purchase. They said it was shipped, too late. Received the purchase and was damaged due to poor packing..

I selected the item online and also received a great deal. The product arrived quickly, was thoroughly wrapped and arrived damage free on a pallet in my driveway. Was an easy process from start to finish.

Be careful when ordering an "accessory" from 1Stop
The tech rep for Minka provided us with the incorrect part number to repair our ceiling fan. 1Stop fulfilled our online order based on the incorrect part number. Upon receipt we dismantled the fan and determined the part was not correct. (Not 1Stop's fault) After consulting with Minka we were given the correct part number and contacted 1Stop to return/exchange for the correct part.
NO GO - why you ask? 1Stop classified this part as an "accessory" and therefor not returnable. In reality without this electronic Motor Receiver the fan cannot function. I'd hardly call that an "accessory".
'Simply a lousy way to do business.

Date of experience: July 19,2023

We had initially ordered four of these pendants for a kitchen renovation/expansion. Decided three more would be good in order to use the chain and canopies with some vintage copper and wrought iron pendants in the main kitchen. That way there would be some consistency between the fixtures and gives us spare bells in case any are damaged in the future.

When I initially looked to place the second order the site indicated they were out of stock. But I was able to put them in the cart and complete the transaction. Imagine my surprise when I received a shipment notification a few days later! Very pleased with the quick turnaround and some beautiful lighting.

First 8 fixture Oder to match an existing fixture we're wrong ones - my fault. Returned them with no problem an reordered the correct ones. Came in just as I wanted in pretty fast order. Received reimbursement for returns within a day of their receipt of returns. Great experience.

Working with 1ST^OPlighting was a top notch experience. Very pleased with the professionalism, price, product and shipping - packing and promptness. Definitely recommend their services if they have what you need.

One of my items listed was on backorder, but to my surprise it arrived one day after the rest of my order. Above and beyond what I expected. Everything can nicely packaged. I also really enjoyed the large selection they offered with big name brands at the lowest prices. Great experience!

We got a good price on the exterior lighting. However, the shipment was delayed and you could only contact them by email. We never received a response for the emails I sent but we did receive the lights. However, we were then notified that the pier mounts for the
Lights were out of stock and not available for 3 months. I emailed to see if they had a substitute for the
Mounts but never got a response.

Our mirror is fantastic, well made and perfect for the space. The only thing I wish had been mentioned is the placement of the hooks to hang the mirror. We have utilized a hanging wire and we can see it over the top of the mirror. No matter how tight we pull the hanging wire, we can still see it and we don't have any other options because we needed to hang on a screw in our brick fireplace. We would not have purchased had I known but it is otherwise a fantastic mirror.

I saw a picture online at another retailer but the price was better at 1StopLighting. I received the product very quickly. It looks even better in person than on the site. Very pleased with my shopping experience!

Great sales, service, and delivery. Jeremy was very nice to get my order placed and my order arrived earlier than expected! Thanks, 1StopLighting.com. I plan to order again very soon as I have the ceiling fan all picked out.

MM

This fan was purchased over the internet and as I was looking for a plain white fan, the fan is exactly what we were looking for. Assembly was straight forward and the speed levels and remote control work very well. Though I wouldn't have paid full retail price for this fan ($720.00), the final price for the fan after promotional pricing made the fan worth it. The noise level is minimal and air flow is really nice.

First time try, could'nt get order placed, accidently eraced everything and could'nt find the same product in the site. Customer service is not available within the hours recorded to help find item and finish the order!

Vanity lights are nice quality, very heavy. They have not been installed yet. I am very pleased that they arrived quickly and the price was excellent.