CafePressReviews 649

I want to tell people that the CUSTOMER SERVICE at cafe press is wonderful! They stand by everything, and are prompt to reply to you, and prompt to make it right. I have bought from them many times.
The only note i would put here is be very careful of your sizing you order... every time i order from them, the women's tshirts are way too small, despite the description they have on their site.
But they DO help you in these instances.
I want to leave a POSITIVE review of this company here.

DO NOT ORDER FROM CAFE PRESS! MY experience has been the worst i have ever had with any company, customer support is non existent!

I ordered my product with 2-4 days shipping as a gift, after receiving confirmation of order, I received nothing from them for 3 days, no shipping notice, nothing. So I called only to be told my order had cancelled, only when I questioned the customer service agent did she tell me it was being processed, whatever that meant, I got told it was now scheduled to be delivered the next day.
Next Day I call again to check on status of order after not hearing anything, again same story, promised delivery that day, its with UPS I got told, nothing turns up.

Next day and my third phone call, sorry sir, it will be delivered tomorrow, again no shipping info, no tracking number nothing, so I call again, this time I get told the other customer service representatives didn't know what they were talking about and that the order was not in production yet, but they would overnight it tomorrow, Another day another phone call (5 now) and I get told it hasn't shipped again but its being processed, right back where we were 5 days ago, The customer service rep, didn't seem to understand that it was a present and needed 2 days ago, but continued to tell me it would be delivered tomorrow, again no shipping info.
I'm writing this just before I make the 6th phone call.

And DO NOT BOTHER with their email system, they say they get back to you in 24 hours, I emailed and asked, nothing back for 2 days, and then their response was, they couldn't help me because they didn't have my order number, goodness knows how they are going to deliver my order when they don't even have my order number.

Absolutely terrible company, do not order anything from them, they lie constantly, take your money but don't deliver products, their shipping times are completely fabricated, this is the worst company I have ever dealt with, they treat your like dirt on the phone, and don't answer any question, entirely evasive, disgusting practice.

Please, please, please do not use them, would hate for anyone to have to deal with them.

JD

Re-checked this review before commenting on this web site for in the past had good service from this company. However, clearly I've noticed that the quality of many of their t-shirts(short and long) are simply not up to snuff. Other items, OK.

Yet, without a doubt they do offer an incredible selection for their clothing of: graphics; photos; questionable tms and iffy rms; wild comments to puns. However, their quality is fair, really only fair – especially true for most graphics and "all photos". My recently purchased shirts' photos and/or graphics are fading, not good.

For a company that once prided itself on quality – too bad. See 'ya!

I have nothing but good things to say about this company they're excellent. My order was processed and shipped the same day and was delivered before the time given. I ordered a F**k You, You F**king F**K black T-Shirt and it was exactly as shown on the website but I do wish the black was darker and more rich looking because I like my black extremely black but that was minor.

They're perfect for personalized stuff and their selection is ridiculous. Its a lot to browse through, but its awesome because you have a lot of choices. Again excellent experience definitely plan on purchasing from them again and I would recommend them to everybody.

I'm 100% satisfied! Best costumer service!
I placed first order and I liked everything.
With my second small order my daughter changed her mind and didn't want a t-shirt anymore.
So I sent email to a costumer service if I can return it and get refund this e-mail I received:
" I am sorry to hear that. We want you to be 100% satisfied with your CafePress.com experience.
I have processed a refund for you in the amount of $... Please allow 5 - 7 business days for the refund to be reflected on your Paypal account. I know the item received is not up to your complete satisfaction but as our way of an apology please go ahead and keep it. There is no need for a return! "
I will use this company in future and recommend to my friends!

I've had CafePress stores since 2004. They have always produced decent products and shipped them fast enough. I think the prices are high--definitely retail, but hey, it is what it is.

Today, I visited one of my stores and there were items in it that I did not put there. There was a store I didn't create and I'm wondering if anyone else have experienced this.

Another issue I find is that when I search for my store name, I get all sorts of returns, and it's often hard to find my stuff, with an exact search.

So, if you want to make a few fun items, CafePress will do just fine, but if you're trying to capture a little revenue, I think there's better ways to do that.

I just ordered and received a zip up sweat shirt from them, it was a link from my school (Academy of Art University) paid $38. I am sorry, but it was worth maybe $5. The logo print was smeared and VERY faded. I wore it a few times and washed it. Well, apparently DO NOT WASH should be included in the how to take care of the sweat shirt because now the logo is almost invisible. THE WORST way to spend (waste) $38. I feel like I was totally ripped off. I don't know if I should be upset at my school for recommending such a lousy company or the printing company that did a crappy job of printing. Just goes to show, maybe printed items are just bad, from here on I will order items with stitched logos, not cheapo iron on's.

Goodness, I am so upset!

I ordered some shirts for Christmas presents, they didn't come in the time specified i. E. before Christmas. I emailed them about it, they were nice about it and said they would send out another shipment and if the other order happens to come then I could keep them both. I was glad it was a personalised email, however annoyed my Christmas presents didn't come till after Christmas. I recieved it in the mail today, however wasn't overly impressed with the quality of the printing on the t-shirts.