I believe the company did a great job on growth and promoting the "little guy" and November 2013 they changed policies, changed production, changed items and product quality and reduced shop owners commissions on their way to becoming greedy. They made the company a public traded entity on the stock market and was out for themselves. They got rich, the stocks fell, the products became of poor quality, and August of 2014 the president, CEO bailed out and left. To regroup they have tried to add companies like Marvel Comics, Snoopy and other big names to keep the losses from poring in, instead of supervising quality and buying a better quality product. If you want to see their spread sheet of losses, and their news headlines since please feel free.

I had a problem with the Fish Patches I ordered. They Did Not Iron on as they were supposed to... so we sewed on. BUT-I was given Some of My Money Back. I was very Happy With The way my complaint was handled.

Easy answer... the customer service is terrible... that says it all!

It's just bad customer service, bad policies and like the rest of those sites they're letting corporations take over and leaving no room for the little man to thrive... once again.