Rented a truck from Budget. The site worked fine--the company, not so much. Where we rented from was nice enough, though I think I walked back in time to 1952.
Loads of insurance add-ons inflate the price. Know what your regular insurance covers before you go in. After signing away my rights, we sauntered to our rent-a-ride.
The truck we got was filthy. I mean, the interior was like a coca-cola bomb went off, daily, for about a month. It was so gross I Windexed the interior, seats, steering wheel, windows, etc., before I let my kids sit in it. I went through half a roll of paper towels, and they were just about black with grime, food particles, dirt and other unidentifiable bits. To say it was dirty is an understatement.
The outside was also filthy, but who cares? My point is, man, show a little pride of ownership. You'd think a quick wash a cleaning, every month or so would pay off in customer satisfaction.
The truck drove well enough. Until you had to sit at a light. Idling, it rumbled, shook, and shimmied. The cacophony was deafening. When we had to stop or slow, my two boys shouted Battlestar Galactica comments, sounding like the robots form the old TV series, and sang Metallica riffs. The noise was so loud, you couldn't hear someone screaming, "Please God, Stop, you are backing over my wife and child", if they were standing next to you, with open windows.
So we did our move, didn't kill anyone, and went to take back the truck. Gas stops are always fun. I filled it up as instructed, and the gauge read much higher than when I picked it up. At $4 a gallon that's a little irritating. I managed to turn it around and get it pointed in the right direction. And we were again on our way.
When returning the beast, the only way to spot the dealer was by the 8 1/2 x 11 inch sign in the Sears Automotive window. Maybe they could mention that on the return slip. (We are located at Sears). The trucks were out back were only visible once you drove PAST the location. Nothing like a little extra maneuvering in the largest vehicle I have ever driven on a busy road.
We pulled in at 4:20, and the staff who closed at 4pm were nowhere to be seen. That was as advertised--so it's not an issue. The guys at Sears (Who were open til 6) told us to just put the keys in their drop box. He directed me to their drop box, which was inside the Sears/Budget location, in a back room, behind the garbage can. Drop, turn, safe and sound. Done, I thought.
The next morning, we call the Budget guys, to make sure all was in order. We hang up and get a prompt call back. The heavy accented voice informed me that they did not have a drop box, asking me where his truck was. Several calls later, we explained where his drop box was, where his truck was, and finally our moving experience was complete.
While I would use Budget again, I don't think we'd use that location. Has anyone had any bad experiences with the company? What can a consumer do if they rent a truck and it's a dirty relic, like the monster I drove? It seems that as a desperate mover, in a time crunch, we really have little options.
Thanks for listening.