I was scammed by this company in Cardiff
Paid £50 deposit for 16 seater minibus 3 months in advance. Found out a week before they were sending 2 seven seaters. Rang them to discuss and got abused over the phone, hung up on, no emails or texts answered. 30mins on hold each time. Total scam this company also went by the name of minibus transfers and transport Crm. Amy mills and Lucie bird both professional lying scumbags just like their manager Jacob, Avoid!

Amy is the worst, stay away from this company. Her & her staff are incompetent and no matter how many times you tell her what you need, she still gets it wrong. Just plain horrible

Avoid at all costs. Professional scammers with fake names. Quoted us a price and made us pay more on the day otherwise they would not take us. Said that Amy in the office would reimburse us. Phoned Amy, who is rude, put me on hold and eventually hung up on me. They must do this all the time judging by the other reviews I've since read. Will be taking it further.

Amy Mills guaranteed she would have a car seat for my 1 year old so we paid her a large deposit however, when we arrived at Gatwick after a very long night of flying with 2 young children, the driver did not have the car seat and Amy did nothing to help which meant we had to arrange and pay for a train for 9 very tired people. I have emailed her asking to refund my deposit but she has refused. I will be reporting her and her company to the trading standards.

I have used this company a couple of times before and experience was satisfactory. On this occasion it was awful. Once I had paid deposit communication from Cab Transfers evaporated. I must have emailed the agent 10 times with 0 response. When you ring the office and ask for your agent there is hesitation and you are then told they are "unavailable" (or more like they cannot be bothered to deal with your request). The procedure is pretty obvious, they find you a taxi to meet your needs, you pay a deposit, they then do not give you any details of who you are travelling with, e. G company name, driver contact details etc. This then prevents you from speaking directly with the taxi driver (to confirm, amend journey or god forbid negotiate a better price and cut Cab Transfers out of the loop!). If you do manage to get through to Cab Transfers and ask when you will receive your drivers contact details they promise "by the end of the day" or "it will be done this afternoon". False promises just to get you off the line.

I will not be using them again due to the general lack of customer service! They get the job done but in a terrible manner.

I worked for these clown for almost 2 years. They are the most unprofessional clowns and Ruthless people I have ever come across. The owner named Yasser ( owns a nice property in Manchester) I wonder how he got ther! Along with his associates Amy and few other are just owt there 2 rip people off their hard earnt cash! They are just a referal company, they don't own or drive a minibus between them! Bunch of losers. Wonder how they sleep at night leaving people stranded to and from Airports. People have missed their flights because of these lot! They owed me over £400 for jobs I completed and never paid my invoices. There has been situation where they left people stranded and switched phone off. Some lads from Leeds wanted to pay them a visit after they took £900 off them for a VIP minibus. They gave me £200 and so I turned up. The lads wernt happy but I got the job done without being informed they were expecting a five star* VIP bus. They nearly put me in danger. Pure heartless! You Yasser and Amy how do you sleep at night knowing u rip people off!
So i started my own thing after I learnt these guys are just clowns. My company Nationwidetransfer.co.uk.
Avoid these losers!. Am not advertising my company at all. Just want people to stop giving their £ to these clowns. Yasser don't call your self Muslim if you have that attitude. You give people like me a bad name. You should be ashamed of yourself. I Am!

DO NOT USE. Came across cabtransfers when i googled local coaches in my area. Got several quotes. Cabtransfers came back at a fair price. Booked through Amy 5 months in advance. First of all i booked a 52 seater to later find out after booking they only go upto 49. I should have realised that this was a sign. Called 1 month before, spoke to Amy. Everything still fine. Ran through details again. Called back 1 week before. Asked if i could pay remaining balance as i did not want to carry a few hundred pounds on me on my own wedding day. She told me i would need to call the driver and pay him direct (this rang alarm bells straight away). I was under the impression it was their own coach. Anyway contacted the driver. He was completely unaware of the booking. He told me that his company stopped using Amy as she owed them over 6K. I called back Amy, confronted her and she keeps blowing me off telling me that she will find another driver. I have now found another company but paid through the nose because its such short notice. Learn from everyone elses mistakes and do not use!

AVOID AVOID AVOID! Disgusting customer service rude staff cant deliver service they offer and make you out to be annoying for chasing things up waited over a week for a confirmation of a mini bus still nothing, the two members of staff lie and are unprofessional who hang up on you if you argue a point absolute rogue traders! Stay away

I sent off an enquiry 3 weeks ago. They came back very quickly with a good price, but did not confirm pick up points, that I had detailed to them
When I told them again they increased the price, I queried this but got no reply
I must have telephoned or e mailed the age at least 20 times, but they would not respond to my queries. I cancelled the enquiry, again they did not reply or acknowledge.

Sends one coach for children to collect 60+ adults and blames you for not giving them individual dimensions. Apparently if we "had discomfort on the vehicle maybe the people on the vehicle were not a suitable size to fit."

It's unfortunate that we chose to grow to heights of standard adults and body widths that exceed that of small children, but I guess this is the standard we must accept.

I actually don't know where to start! I dealt with Amy Mills from the start. She sent me a quote which I booked and paid deposit for. 1 week before she pretty much doubled the price and completely denied the original quote, I sent her my emails and she pretty much called my a liar. One week out and a deposit paid we didn't have much choice but to go ahead with them. On the day out driver arrived early as he had the wrong times and then to top it of they could pick us up as Amy put down the wrong time and they had another job. Through this whole process Amy yelled at my mum and put the phone down on her and we were majorly out of pocket. I'm so disappointed and really wished I'd checked reviews on this company before I used them.

They take money from poor people. We are a charity organisation, we booked online paid full amount upon invoice receipt a month in advance. They were suppose to book a 70 seater but only booked a 53 seater. They're rude unprofessional after they've taken your money. DO NOT transfer any money to them. I urge everyone here to report them to trading standards. We must stop these people trading. They're fake Amy Mills (fake) Jacob ( Asian guy with a fake name) they should be shut down immediately. They lie blatantly to avoid answering question on confirmation. They get offended if you press on confirmation. They owe our charity organisation £300.00 and now they avsod talking to us or reply to any emails. Google, shut them down.

Booked a taxi, never turned up.

Called to complain, the guy on the end of the phone was very abrupt and told me I needed to speak to someone else, at a different location. Reeled off a random number, which I dutifully rang, but it turned out to be for a completely different company with no connection. Obviously just trying to get rid of me!

Absolutely awful!

Take your £80 deposit then don't pick up 15 girls for a hen party, hang up the telephone every time you call. Called the office over 20 times to be told someone will get back to me, non one ever calls back & the staff are just damn right rude.
I would advise no one to use this company! I will not let this go until I get a full refund!
I too will be contacting the police, banks & fraud company!

Reliable and courteous service every time. Sometime its late but overall its a good firm. Fully reliable and safe.

Very efficient in the booking progress but after paying the deposit, they didn't confirm the driver details. I rang several times to get confirmation, only to be told they couldn't find a minibus for us the day before the booking. Do not go anywhere near this company.

Booked these guys to collect my elderly parents in law from Heathrow and bring them to Wokingham. They never showed up which meant my in-laws were waiting for over an hour in the cold then had to catch a really expensive taxi. No reply to email explaining why and no apology. Disgusted.

Reliable and courteous service every time. I will use it again. Very friendly service. I would recommend to use again

Booked an early morning taxi to take my husband to the airport and collect him from the airport at the end of the week. Paid in advance on the credit card. Taxi did not turn up and no reply when we phoned to ask where it was. Husband had to drive to airport, find car parking and barely made his flight. When I called a day later to ask why the taxi did not arrive and to ask them to return the money I was put through to a very odd man with a made up name. He is apparently the director of the company but when I asked where his company is registered he did not know and couldn't give an address. Very dodgy indeed.

Ordered two minibuses for 35 people to transport to a surprise birthday party. They were very quick getting back with a price and very pushy for the deposit. Paid £157 deposit and they confirmed they would send driver details. Heard nothing for days, no driver details, no confirmation, nothing. Chased the day before the surprise party to then get an email at 4pm on a Friday to say they cant accommodate our booking. Did not even have the courtesy to call. Now have to find transport for 35 people for 24 hours time. Such a let down, such a waste of time. Would never use again or recommend. I dont believe there was ever a booking in the first place. Do not hand over your money to these guys!

Like all the other posts, when booking and taking money they were great, even picked up on time and advised us where to meet to picked up at 8pm. We were all there on time, no sign of the mini Bus. Drivers contact number just rang out. Then spoke to Amy who advised he was 2mins away. Of course he wasnt! He never showed up! We all had to make other arrangements to get back and missed a plannned meal while others missed train connection! Joke company please avoid!

Don't use even if you don't have a suitable alternative. There is no service to offer and you will be abused when you finally realize. Amy Mills is the most unprofessional person there is. I am going to sue her.It was that bad.

Really wish you could give no stars as they do not even deserve 1.

Terrible company and everyone who works there obviously knows it. When you first call they put you through to a very polite agent who claims they can fulfill your exact requirements. We booked a mini bus for 3 days and on day 1 it didn't arrive then day 2 and 3 were outsourced to a local taxi firm for a considerably smaller cost to them.

Have called on many occasions (and still calling 3 weeks later) to claim back the money and only get through when I use a different number and a different name. Then when they realise who I am they either hang up or continue to say there is nothing they can do.

These people are fraudsters and thieves. Stay away from them.