Andrew B.

Organised a minibus for airport transfers, became apparent after booking and deposit paid that they are a 3rd party booking agent and the deposit was their "commission". They booked the bus for the wrong time, had it down for the bus to collect us for the departure time of the flight. When i rang the emergency number got a very disinterested man who shrugged it off and said there was nothing he could do. Eventually found a taxi firm to take us all and just made the flight (with seconds to spare). What is most frustrating, a week prior to departure i contacted to confirm the booking and times. Received a reply that said yes all fine all confirmed with the drivers. It clearly hadn't been!

Avoid like the plague!