Amy Mills guaranteed she would have a car seat for my 1 year old so we paid her a large deposit however, when we arrived at Gatwick after a very long night of flying with 2 young children, the driver did not have the car seat and Amy did nothing to help which meant we had to arrange and pay for a train for 9 very tired people. I have emailed her asking to refund my deposit but she has refused. I will be reporting her and her company to the trading standards.