Cabela's Canada

I recently purchase a hunting rifle (Ottawa Cabela's) I provided the firearms acquisition card as requested, the sales clerk left with it to a back room for some time. When I questioned him what he was doing, he indicated that he had to call the RCMP to verify and register it. Why would Cabela's do that since the previous government cancelled the rifle/shotgun registry and ordered all records erased, is this something new?

I have been dealing with cabelas for over 15 years in the USA. I am a Canadian and decided to utilize cabelas Canada. Their customer service support is very impolite considering I just purchased a 3600$ trolling motor. They said it could take up to 2 weeks for shipping. At Amazon I get orders withing a week. I wouldn't have issues paying for extra shipping to get things sooner. I get stuff from China sooner. This will be my last order at Cabelas. Its too bad cause this has always been my favorite place to shop. Extremely errogant on the phone unlike their USA counterparts. The USA customer service and service overall is 1000% better.

From my experience it doesn't get any slower then this. Its pretty bad when you can get items shipped out of south east US by USPS to western Canada arrive at your residence before Cabelas can even get your items pulled and sent. I guess I should have expected as it was a FREE shipping promotion. If you want to prevent a 2 week wait pony up for the expedited shipping or pick up in store.

Ordered a firearm from them and came damaged.
From the get go they started with: well look at the damages but all firearms are final sale. As if they were preparing me for dissatisfaction. They are rude, not accommodating and made me a ridiculous discount offer in order to NOT exchange my product. Absolute nonsense. How does a company not exchange a product that came shipped to the client damaged. A real joke! DO NOT PURCHASE ANYTHING FROM THEM!
Truly disappointed to see a Canadian company function like this!

Even before covid was around, their warehouse was completely incompetent. Took weeks to get the product. Had to do a return, and it took over 2 months and numerous escalations to get the credit. I was told their warehouse was behind! Now with covid, seems they can't even process online orders. Been waiting 2 weeks since placing an online order (no other option since nobody else had the product) and they haven't even processed the order yet, let alone arranged for a courier to pick it up. Their customer services doesn't respond to emails. Most times, their phones are busy and you can't get through. I was finally able to get hold of a rep, and they said they had absolutely zero clue how far backlogged the warehouse was, and if/when they would ever process my order. If you are hoping to get something before Christmas, don't even waste your time. Its not going to happen.

Don"t order online placed a order on Aug 25 said in stock online. Did a follow up yesterday Sept 9 to find out that it was back ordered. Call customer service lady said she would try and find one at another store and email me to let me know guess what no email. Called again today after I located one in a store. Told another service rep the story she said she would check and call me guees what no call. I have purchased a few thousand worth of stuff from Cabelas and not the first time I have had problems. I will not be buying from the again it is not worth the headache

We tried to purchase a camo couch from the webpage and had to phone customer service to complete order. The couch was on sale for $1039. 99 which was awesome and they were going to get back to us on shipping. We got an email today quoting a cost to ship this $1039. 99 couch of $2276. 74. That's not a misprint $2300 to ship a couch. Before taxes this couch with shipping would be $3300. Cabela's has lost another sale. We found another couch with free shipping and great customer service. Wake up Cabelas your online services are archaic and stop screwing consumers

I had a horrible experience ordering online from Cabela's as I thought I was getting a good deal on some ammunition when in fact I was getting ripped off. When I checked my credit card transactions I saw two seperate charges from Cabella's and when I called to inquire about the second charge they lied and said I would only be charged for the first amount. It seems that there was a hidden fee to ship ammo that was not mentioned at all by customer service and I kept being redirected by online support and finally when I was told they could not help and had to call customer service I was told I could not cancel the order at this point even though I was told my credit card was only pre authorized and my order was not fully processed yet. After all I had been through I did not want to give any business to Cabella's. The bottom line is don't purchase anything from this horrible company when there are so many more options found online and even other outdoor supply retailers to choose from.

I have just spent over an hour trying to purchase a gift card to no avail. First I attempted to purchase a gift card online but was unable to as Cabelas only accepts credit cards from Canada or the United States - Why? Then I called the Cabelas store that I visit with my Canadian son-in-law to attempt to purchase a gift card from the store. The young lady was very helpful but couldn't assist, so she very kindly put me through on the 1-800 number (we can't use 1-800 from the UK) where another young lady tried to help until it came to the payment - those blessed Canadian or American credit cards again! All I could got out of her was the company blurb - she was polite but of no assistance whatsoever. I couldn't even send Cabelas an email as I don't have a Canadian phone number nor a Cabelas order number. Why is Cabelas so insular? Very disappointed!

Ordered Two bedding sets - from the Nanaimo store - never arrived - called them and they told me the last 2 bedding sets - were now on hold for someone else. I explained I already bought those sets a week ago. How could they be on hold for someone else. They agreed that was odd and unethical and would try to fix the issue. I then called back a few days later and they said the last of the bedding sets have move to the bargin cave and they would not be able to fill my order. Super PISSED off! Cabelas SUXS!

Andrea in north Edmonton was great! Having an assembled grill ready for me and all the help getting it loaded into my Jeep. Thank you! Great service, made my day!

I placed an order 2 months ago,,, never received it... Spent hours on the phone... Several times... Finally reached someone... Was told that I would receive a refund within 10 days... That was 3 weeks ago... have tried to reach them by phone,,, have been on hold for up to 3 hours... No way to reach anyone... Have sent 3 emails... No reply... NEVER! NEVER! NEVER AGAIN!... THE WORST SERVICE EVER!... THEY'RE USING COVID19 AS AN EXCUSE FOR TERRIBLE SERVICE... and let's face it... Taking money for a product or service that was not delivered or received is fraud... Thieves!

In late July we checked the Cabela's Canada website for stock levels. It showed that it was stock at the local store, so we drove 45 min to buy it only to find that it wasn't in stock.

Instead, on August 1 we placed an order on the Cabela's website. There has been no communication about the order since. It's been almost 3 weeks, so I email Cabela's a couple of days ago to ask but received no answer.

So today I called Cabela's, and after holding for 20 minutes the representative said she had no information other than "I've heard our warehouse is behind". All she offered to do was email them to ask them to "speed up" the order. That's it. No offer to follow up with an update, no offer to take control, no apology or reasonable explanation.

Well after almost three weeks, I expect something more firm than that. This was the most unprofessional, time-wasting, head-shaking experience I've had with a large retailer. It's like they think it's okay to do business like a poorly-managed 1960s dinosaur.

I cancelled the order (with nothing but a promise to send an email confirmation of the order within the next couple of days) and will avoid Cabela's online or in-store from now on.

Ordered on Black Friday, was suppose to get it the Friday after, never got it, apparently UPS couldn't find my address? I live in the big city of Ottawa!
They then say no problem we will ship a new one at no charge (Cause I need it for Christmas)... which I'm pleased with at this point. Well it is now a few days before Christmas and still no order, no tracking number nothing... so I then call again and they inform me that my order has still not shipped and because of Ontario postal closures, I will now not get it before Christmas. I am furious! I'm not the type to post reviews but this time I had to because I've had this issue several times with Cabelas.
Oh to top it all off, I received their e-mail chain this morning and it said guaranteed ship before Christmas! LMAO Really? Ordered mine 3 weeks ago and I didn't even get it for Christmas. WHAT A BUNCH OF B**LLS*IT!

Okay my experience! I ordered an item that was supposed to be free shipping. Received the item to discover that I was charged $40 shipping. Called the "hot line", was put on hold for 20 mikes until a cocky guy named Steve came on saying " ya what's your problem?" I informed Steve of the scenario and he informed me that they (Cabalas) would send me a $20 dollar gift card for their store as and I quote "it will cost us money to credit your card so we don't do that". Does anyone see a problem with this? After much debate with another "service rep" yaw right, service... I saw a $20 return on my CrCd and they cancelled the gift card. I have kept all the e-mail transcript and for training and customer service purposes may have recorded the phone transactions. I will always be the first to give a thumbs up to good service and a blast for bad... but it does not seem to matter to BIG companies anymore. Will not be doing business with this company or recommend it in the future. One star because I got some money back, thanks. Cheers