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    Cabela's Canada

Ratings On Other Platforms

Trustpilot
2.3 / 5
ResellerRatings
2.4 / 5
Corporate Values

Overview

Cabela's Canada has a consumer rating of 1.51 stars from 78 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Cabela's Canada most frequently mention customer service, credit card and free shipping problems. Cabela's Canada ranks 63rd among Outdoor Clothing sites.

  • Service
    12
  • Value
    10
  • Shipping
    9
  • Returns
    6
  • Quality
    9
Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
1
Negative
7
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Trying to connect with the company's customer service by phone and email proved futile.
How would you rate Cabela's Canada?
Top Positive Review

“Great company and fantastic customer service”

John s.
1/4/20

Every time I've ordered from Cabelas they have come through for me. I recently ordered a few things before the Xmas rush - terrible timing, I know. When UPS (the un-contested worst carrier ever) completely screwed the pooch in a few almost comical ways - Cabelas totally helped me out, and reshipped at their own expense. They were extremely helpful, and kept a good sense of humour in so doing. Impressive enough that I'm taking the time to write about it!

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Top Critical Review

“Bait and switch”

Alex T.
12/15/20

I drove from Surrey to Abbotsford round trip 110km just to find out they advertised falsely with an attractive pricing for a jacket that they don't even carry anymore but the online claiming they have in stock in the store only so people would come and visit, they said they have similar product with more than 3 times the price, before I come I called the store several times and no one answer the phone. Wish Cabelas does not trick consumers to visit the store

See critical reviews

Reviews (78)

Rating

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Reviews that mention popular keywords

customer service (21)
alext617
1 review
0 helpful votes
December 15th, 2020

I drove from Surrey to Abbotsford round trip 110km just to find out they advertised falsely with an attractive pricing for a jacket that they don't even carry anymore but the online claiming they have in stock in the store only so people would come and visit, they said they have similar product with more than 3 times the price, before I come I called the store several times and no one answer the phone. Wish Cabelas does not trick consumers to visit the store

kerryh126
1 review
1 helpful vote
March 11th, 2020

Tried to order a few hundred dollars worth of fishing rods and lures one night. Spent about an hour picking out merchandise going through the process only to find they don't accept Visa debit. LOL
What major company dosent accept Visa Debit?
Emailed them to ask why but they are too important
To answer my email I guess. Oh well passed along the info to my local Bass Club. Their loss

anthonyt884
1 review
0 helpful votes
December 10th, 2021

I placed a $400 order for the Black Friday / Cyber Monday sale. My order was confirmed the same day. A week later and still no further updates to my order. As per the instructions on my order confirmation, I called to get a status update a week later. It took 20 minutes to get through to a customer service representative. They were polite and seemingly accommodating to my queries and requests. I was told I would see an email the same day that would outline the status of my order. I did not get an email so I followed up the next day. Again, it took about 20 minutes to get through to a service rep. I won't really fault them on the wait times as it seems common with corporate operations of all kinds these days. This service rep. Was also polite and accommodating and the issues were resolved right away.
For whatever reason(s), the delivery times for Cabela's online ordering are very slow when compared to many other online retailers, corporate or otherwise.
Unless you are willing to wait 3 weeks or more for your order to be delivered, I suggest that you go to the nearest outlet.

Tip for consumers:
Be aware that there is a long processing and shipping wait time.

Products used:
Fish finder and assorted tackle

bonnieb30
2 reviews
3 helpful votes
January 12th, 2021

Ordered a dehydrator nov 27 online, for a Xmas gift. Never received it, first call to customer service they told me it was on back order. Second call, they tell me it's not available online anymore. So they will refund me which will take 3-5 weeks. Then they want me to go buy it at the store. I don't think so. Never again will I buy from cabelas. Wait time for customer service is about 40 mins

Tip for consumers:
Be careful with cabelas

Service
Value
Shipping
Returns
Quality
denniss673
1 review
1 helpful vote
September 8th, 2020

Terrible customer service. Cabelas does not stand behind the products they sale. Once the sale is cmetw you are on your own. A fishing rod I recently purchased, snappped while retrieving a large fish. Cabelas staff in Saskatoon accused me of misuse and refused any support. As a fisherman of 50 years experience, having never had a rod break, and being accused of doing so, I felt I should respond.

brantp14
1 review
1 helpful vote
May 7th, 2021

Terrible company to order from. Charged my credit card (pending) and held me ransom. Delayed shipping. I tried calling. Gave up on that. Emailed to cancel my order and they responded they cannot. The order is still pending. It hasn't shipped. This is the last order I will place with Cabelas.

Tip for consumers:
Terrible service

Products used:
Ordered a fish finder. If I get it I will return and buy it from Sail.ca

Service
Value
Shipping
Returns
Quality
ralphb323
1 review
0 helpful votes
December 9th, 2021

I ordered an item for store pick over two weeks ago. There is no tracking process and difficult to contact customer service. A waste of time. Very disappointed.

Products used:
Online order for store pickup. No tracking and item is way past timeframe I was notified that it would arrive. BIG mistake to order from Cabelas. Vey disappointed. Go to SAIL instead.

Service
Value
Shipping
Returns
Quality
ck511
1 review
0 helpful votes
December 11th, 2020

Ordered a few items online. All the items were in stock in the province of Ontario where I'm located. Order takes 10 days to arrive from Calgary instead of shipping from Ontario. Order comes missing most expensive item. 47 min hold time for customer service agent to tell me the warehouse short ordered you. Asks if I still want the item I obviously wanted If I ordered it in the first place or a refund. Credit card was already charged for item not even shipped even though policy is to charge after item is shipped. Was my first time ordering from Cabela's and it will undoubtedly be my last. I should of listened to all the other horrible reviews scattered all over the web.

lolap48
1 review
3 helpful votes
December 30th, 2020
Verified purchase

I realize that these are difficult times but a month ago I placed an order for curb-side pick up at our local store. Half of the order arrived a week later, as expected. Haven't seen the rest of the order and it has now been a month. Efforts to reach anyone either by phone or email have been impossible. The longest I sat on hold on the phone was 20 minutes and I finally had to hang up due to the crap music I was forced to listen to. I emailed and was told that these are unprecedented times and everything is delayed. I get that, but for the love of god, you need a better system in place to at least let people know what is going on with their order. Won't be shopping here any time soon.

Tip for consumers:
Don’t bother

Products used:
Skipants

Service
Shipping
johns5472
1 review
0 helpful votes
January 4th, 2020

Every time I've ordered from Cabelas they have come through for me. I recently ordered a few things before the Xmas rush - terrible timing, I know. When UPS (the un-contested worst carrier ever) completely screwed the pooch in a few almost comical ways - Cabelas totally helped me out, and reshipped at their own expense. They were extremely helpful, and kept a good sense of humour in so doing. Impressive enough that I'm taking the time to write about it!

joshual418
1 review
0 helpful votes
December 6th, 2021

If you must buy something always best going into store. Front line staff are normally great. Online orders take 7+ days to get out on average. Normally split up from different stores, even if the one closest to you has everything.
Good luck getting ahold of customer service if needed. Huge hold times...

Service
Value
Shipping
Returns
Quality
marcw150
1 review
2 helpful votes
November 8th, 2020

Usually I am very happy with my visits to Cabelas... and was excited when the flyer showed up yesterday with some great deals and new click bait rifles. I figured since I needed a draw tag picked up, I would drive the hour to go grab a rifle /bipod/scope as an early Xmas present to my self... I've been a good boy. I called ahead and was told if it was in the flyer they should have them in stock, but that the computer was busy and he couldn't confirm... my bad... Drove the hour to be told that they have some on order but that they haven't shipped, and that they not even available to order online yet... but featured in the catalogue... went down south to a local shop and spent 2600. 00 there instead.

johns6345
1 review
3 helpful votes
May 19th, 2020

Placed an order on April 29,2020. As of May 19,2020 I still have not received it. Customer service is non-existent. Cant get through either via email or by phone. Nobody responds.

Being forced to dispute the charge through my credit card company.

Will never order from them again.

martine206
1 review
2 helpful votes
December 17th, 2020

Nov 15 I ordered an, electric ice auger and a month later item not yet shipped out. Front desk stated they had lots in inventory but were never able to ship one out even after many calls and with half hour wait times. I gave up, ordered the Strikemaster from an Ontario sports dealer and it was shipped out same day with tracking, paid 30$ less than Cabelas even though I paid for shipping 50$. Note I live in Quebec. Note: I emailed several times and asked that someone (responsible) email me or call me to explain why the delay to no avail. Never again.

randy
1 review
2 helpful votes
December 10th, 2020

Just wondering, i placed an online order to be shipped to Toronto on Monday. 4 days have passed there is nothing processed! I received an order confirmation and thats about it! Their customer service number never answers
Anyone passed by the same situation?

rhondah392
1 review
0 helpful votes
May 25th, 2021

Andrea in north Edmonton was great! Having an assembled grill ready for me and all the help getting it loaded into my Jeep. Thank you! Great service, made my day!

Products used:
Pit Boss Sportsman 820 grill

Service
Value
Quality
bobb921
1 review
1 helpful vote
May 1st, 2020

Ordered a BB pistol, BB's, Co2, oil. 3 shipments, multiple emails, and a month later, I have not received the oil yet.
Find another supplier if you value customer service. This place offers nothing but frustration.
Order Number: 6737632

Tip for consumers:
Don't bother.

Products used:
I would use all of them but have only received 3 of 4 pieces in the order (after a month and 3 shipments later).

Service
Value
Shipping
Returns
Quality
shawnm81
1 review
3 helpful votes
January 16th, 2017

From my experience it doesn't get any slower then this. Its pretty bad when you can get items shipped out of south east US by USPS to western Canada arrive at your residence before Cabelas can even get your items pulled and sent. I guess I should have expected as it was a FREE shipping promotion. If you want to prevent a 2 week wait pony up for the expedited shipping or pick up in store.

Service
Value
Shipping
Quality
kamrans11
1 review
1 helpful vote
December 22nd, 2018

Bought a savage 10t sr they shipped out a defective gun when I called them they said go through warranty. The place for warranty is 2 hours away. I wouldn't buy anything online from them go in the store and check it before you buy it. All the stuff that is defective ship it to customers and then its their headache

gailf85
1 review
0 helpful votes
September 26th, 2019

Have you considered Balderson ONt. The huge cheese factory is for sale. Between Ottawa and kingston and hunters and game and fisheries and campers and outdoor clientele all around. There are two major conservation sites and ski resorts and only Canadian tire for outdoor equipment. Gail Fraser My sons great outdoor guys and gals need help. Too.

ludgerl1
1 review
2 helpful votes
January 10th, 2021

Twice I showed up at the Calgary store to purchase an air gun that the website showed 'in stock'.
Gun staff, 2 different staff members, could not find the product. Every key stroke or click on the computer was accompanied with a 'sigh', poor if any computer skills.
After about 15 minutes of waiting while they were scratching their heads, they told me 'I guess we don't have it'. So I decided to buy the display model but they could not sell it to me because they couldn't find the box which contained the manual.
After having read all the horrible reviews it boggles the mind that this company is doing absolutely nothing to change their way of doing business and this leads me to believe that, because they are the only Outdoors outfitter in town (aside from Canadian Tire) their attitude is 'where else are you gonna go'.

rayd167
1 review
1 helpful vote
September 4th, 2020

Ordered a pellet gun after long wait and phone calls and emails I get a delivery notice from the post office that I have to drive 20 miles one way to sign for it, no big deal if their was no Covid19 and your not 70 with one lung.
This after paying extra for delivery,(300+ I wish now was waisted elsewhere)
Never again long wait and poor delivery service

georgel463
1 review
1 helpful vote
June 12th, 2020

Order a $239 benchmade knife, they sent me a $30 different item with the receipt under other customer's name. Called customer service several times waiting time ~25 mins but nobody available to answer me, also sent an email but 3 weeks still no respond. Very bad job.

tomt559
1 review
2 helpful votes
October 23rd, 2020

Ordered a firearm from them and came damaged.
From the get go they started with: well look at the damages but all firearms are final sale. As if they were preparing me for dissatisfaction. They are rude, not accommodating and made me a ridiculous discount offer in order to NOT exchange my product. Absolute nonsense. How does a company not exchange a product that came shipped to the client damaged. A real joke! DO NOT PURCHASE ANYTHING FROM THEM!
Truly disappointed to see a Canadian company function like this!

jasonl1016
1 review
0 helpful votes
July 6th, 2021

I have been dealing with cabelas for over 15 years in the USA. I am a Canadian and decided to utilize cabelas Canada. Their customer service support is very impolite considering I just purchased a 3600$ trolling motor. They said it could take up to 2 weeks for shipping. At Amazon I get orders withing a week. I wouldn't have issues paying for extra shipping to get things sooner. I get stuff from China sooner. This will be my last order at Cabelas. Its too bad cause this has always been my favorite place to shop. Extremely errogant on the phone unlike their USA counterparts. The USA customer service and service overall is 1000% better.

Tip for consumers:
Purchase from Cabelas USA site. Its worth paying the duty and you will get items faster than Canada Cabelas site.

Products used:
Minn kota throlling motor GPS guided

Service
Value
Shipping

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