k k.

Okay my experience! I ordered an item that was supposed to be free shipping. Received the item to discover that I was charged $40 shipping. Called the "hot line", was put on hold for 20 mikes until a cocky guy named Steve came on saying " ya what's your problem?" I informed Steve of the scenario and he informed me that they (Cabalas) would send me a $20 dollar gift card for their store as and I quote "it will cost us money to credit your card so we don't do that". Does anyone see a problem with this? After much debate with another "service rep" yaw right, service... I saw a $20 return on my CrCd and they cancelled the gift card. I have kept all the e-mail transcript and for training and customer service purposes may have recorded the phone transactions. I will always be the first to give a thumbs up to good service and a blast for bad... but it does not seem to matter to BIG companies anymore. Will not be doing business with this company or recommend it in the future. One star because I got some money back, thanks. Cheers