Buyee

When I checked my package, wasn't working condition. I even bought insurance from buyee, now they are saying all the electric items are not covered.
They refused to talk with seller as well.

I collect all sorts of hobby related goods from videogame and series. I've been using Buyee for years for that, and with the addition of Mercari service, my buying has increased due to more options. They're constantly improving, from adding shipping options to adding more stores to buy from.

I love their promotions, makes it easier to get those items I've been eyeing for a while. They always have something going on. Their features for buying, bidding, shipping, etc., are really helpful, it makes it easy to find what I'm looking for.

Their CS is fast and helpful. They're always nice and make an effort to solve any questions/issues I have.

I've had a few problems over the years, 2 misquoted shipping quotes, and they were big boxes. They should double check the weight before giving the shipping options when it comes to stuff like that. It's not a nice surprise to find out you have to pay more.

Also combined shipping from same seller is something that they should really think about implementing.

It's not perfect but Buyee's pros easily outweigh the cons.

Buyee has definitely helped my collection increase, which is why I keep coming back.

They ban my account, maybe because I used their 5% off with "99 times of uses per user".

I tried to order something 3 weeks ago, and I tried to order when they have discounts with Rakuten, then their website f***ed up and I failed to get one.

Then this week finally the seller gets some stuff again, I purchased with their 5% off coupon, which I only used once, I only have one account, they ban me.

Actually I didn't notice I was banned until i found the money paid got back.

I tried to login, no help. Try to reset password, no help.

Asked customer service, they spent two days and told me my account is banned, they can't tell me why.

Think about it, you have something really hot and want to buy them, how much time is wasted because their stupid techs, and their customer service.

AND you think the order submission is automated, because everything seems to be like that, it is not, there are hours of delay after you submit. Is this website actually operated by real human labors?

Just avoid them. They are NOT trustworthy. A waste of your time. Just avoid them especially you are pursuing for something with limited availability, they will f*** up the timeline, and slow in response. Google Translate is your best friend, you don't need them.

Fake product and told won't be compensated.They charged shipping costs again even they charged in purchasing.

I've used Buyee multiple times, mostly to buy anime and band goods from Mercari and Yahoo auctions Japan. Buyee is easy to use and they often have useful coupons. Highly recommended!

I have had many issues with the warehouse not consolidating packages properly I receive boxes with lots of wasted space which only makes the box larger and a little heavier and that cost me also Japan Post offers discounts on the amount of shipments you do and buyee charges the full rate and must be keeping the discount, I had dozens if of emails with there support and it is a challenge to get my concerns across, I have started using a competitor since the offer the discounted shipping and are offer an extinction on storage and buyee has not done anything to ecommend this due to covid-19 situation even after being this to there attention.

In february i purchased a twice lightstick for their concert from jyp japan and used buyee for the international shipping. I was not informed of any of their terms & conditions before or after purchase nor were their terms and conditions stated anywhere on their website. I realized that it had been awhile since i paid for my item and saw that i had gotten several emails about paying for shipping arrangements (which i have never even heard of before.) i emailed back saying i wanted to cancel my item because the shipping was $35 + many other ludicrous fees. They stated that i cannot cancel my order because once the purchase has been conducted, any changes or cancellations are not accepted (again never heard of not being able to cancel a package, ridiculous). After several emails back and forth, they are now stating that if i would like to discard my package i have to pay for the package again and pay for several absolute ridiculous fees, most of which seem to simply be made-up for them to make even more money off of users. I also tried removing MY credit card from my account on their website and am unable to because of outstanding payments, which again is absolutely insane and considering i own that credit card i should be able to remove it no matter what. Please never ever ever use this website as you will only be met with fees upon fees, unhelpful customer support workers, and scamming.

I bought something from here under the guise that I would get ¥5,000 coupon off (about $40 usd) of shipping. Super awesome right?! Not. When I selected this coupon, they sent my package with a tracking number. The number said for days "returned to sender". I thought this was some sort of mistake and waited for it to update.
It didn't update. Buyee let me know that my package was returned because the weight on the package was inconsistent with the labeling. Ok. Super frustrating and not my fault so I will contact support. I contact saying basically "hey. You guys messed up and now my package won't even arrive on time and I already used the coupon so I can't use it again for shipping. Can I get another?"

The nerve. They said "no it clearly says that if the package is returned to us for any reason you won't get another coupon" WHAT? How is it MY fault that someone in THEIR company wrote the wrong label? Now I have SUPER delayed shipping AND have to pay $40 out of pocket, which had I known prior I probably wouldn't have bought anything at all.

Anyway, I'm convinced it was a purposefully made mistake to avoid having to give me any shipping for free which is really $#*!ty by this company.