Bumper SuperstoreReviews 1,804

I ordered a Hammerhead front bumper on Nov 2020 that was finally delivered on April 2021. They put the blame on the manufacturer for the delay.
Furthermore, I attempt talking to technical support for an better explanation of the options I have for light bar and lights. The holding time exceded over an hour wait and I gave up multiple times.
I actually attempted to resolve the issue via email and was reply in a very condescended and unprofessional way.
I finally resolve to a more explicit email demanding a call back after ordering a rear bumper. I was actually called back a few minutes ago but the representative was even more condescending and limited herself to say "we understand your frustration and will do our best to deliver the rear bumper as soon as possible..."
Am I missing something? WTF happened to costumer service!

After their website showed the Ranch Hand FBF051BLR IN STOCK, I made several attempts to call to verify that it was in fact in stock (for an insurance repair). After being on hold FOR OVER AN HOUR AND A HALF FOR EACH PHONE CALL TO BOTH SALES AND CUSTOMER SERVICE, AS WELL AS EMAILS THAT WERE NOT REPLIED TO, I decided to purchase the bumper because their website showed to be in stock. After purchasing, they called to inform that it wasn't in stock and would take approximately 8 weeks to fulfill. How about answering the phone or replying to emails in the first place to prevent angry customers? I'm definitely going to share this terrible experience

I ordered the anderson jack blocks 6 pack for my 5th wheel trailer. Placed order online money was taken immediately out of my account. It's been almost 2 weeks with no order confirmation and I've tried calling them multiple times and have set on hold for multiple hours. Not sure how they can run a business when they have no customer service. If I could get a hold of someone I would cancel my order and buy from Amazon or somewhere local. Saving 50 dollars is not worth the trouble it's been if someone reads this please give me a call *******966 so I can get my money back

If you do business with these folks you will not get them on the phone and you will not get your email answered and you get damaged merchandise, if you have any doubts check out their BBB profile.

I ordered the cowboy front and rear bumper. The ordering process and picking it up from the manufacturer was fairly smooth. However, that is where everything acceptable came to a skreeching halt! The front bumper was missing hardware so, I emailed customer service and they sent one response asking if I picked the items up from the manufacturer. I replied yes, and asked if I needed to contact them or if Bumper Superstore would handle the issue with the missing items. No response. I sent numerous emails, attempted to call (what a joke), sent several more emails and never heard a peep. At week 3, the front bumper began rusting due to obvious issues with the powder coating. I again started the process of emailing and attempting to call. Of course, not a peep. I finally reached out to the manufacturer who viewed the photos of the rust and agreed to replace the bumper.

At this point I received an email from Bumper Superstore saying they would contact the manufacturer regarding the defective bumper. Three weeks after initiating contact with them, they finally respond. My assumption is the manufacturer contacted Bumper Superstore, the reseller, and had a discussion with them. Who knows for sure. All this to say, if you expect any form of decent customer service and support I would highly suggest you look elsewhere.

Worst customer service I've ever experienced. Will only communicate through email and only at their convenience.

Placed an order on 02/28/21. The order has still not been fulfilled. No notice at the POS that the item was not available or in a back order status. After multiple emails "customer service" finally confirmed shipment from the manufacturer scheduled for 06/22/21. What?!

Since that date, Monday 04/12/21, I have sent multiple emails requesting cancellation of the unfulfilled portion and a return authorization for the portion I have received. No response from customer service, nothing.

I will seek a legal remedy and see where that leads.

Absolutely disgraceful.

Worst experience ever in purchasing something. I spent about $3500 on a bumper, Lights and a winch. When purchasing I was informed that the only items that would take 4-6 weeks before they shipped were the lights. I placed my order on Mar 14 2021 and I still have yet to receive. My purchase was sent to Colorado when I live in the PNW. Item only needed to come up the west coast. Instead I get a call from the shipping company trying to deliver to me in Colorado and I live in WA. Spoke with someone at the bumper store and they wanted to verify my address. They had my address correct but sent it to Colorado for whatever reason. I was patient, waited as this person told me they would look into it, correct it and get back to me about it. I waited over a week. Tried calling several times after that week, got nowhere. Decided to Email customer service. Let them know I was very disappointed with the company's service and regretted purchasing from them. They responded by saying they will look into it. I waited a day and emailed them back. Their response was "I told you yesterday I am working on it". That really aggrevated me. That was April 9. Now I just waited 5 days from then and still haven't even been given the time of day or a response. So here I am giving my review. If you do not want to feel like you wasted your money, treated like garbage and would like to actually receive your purchase DO NOT BUY FROM HERE!