Bulk ApothecaryReviews 68

There coupon 15% the show on there website dont work and the shipping price are 3time higher than in march 2025

I just made a purchase with them. They sent the wrong item so I contacted them. They want me to send the item back which is not a problem but I don not have a return label. Then they told me when I made my order they were out of stock. Why couldn't they let me know that when I made my purchase? Then they suggested that I purchase their smaller size. Why would I do that knowing how expensive their shipping is? And to top it off even though it was THEIR mistake I can't get my refund until they receive their item. I generally like purchasing from them but I don't know if I will again. I have a body butter business and it's affecting it. This is so how you do NOT do business.

Oils leaked during shipping on my very first order. The oils leaked so bad, the box was saturated snd my post office called me to ask me to immediately come and pick up the shipment. When I reported this to Customer Service, they would only replace missing ounces, nothing to compensate for the inconvenience. They did ship a replacement of the missing ounces. Those leaked as well. Not going to order from them again. First and last order.

BULK Apothecary - Bad customer service. They gave me credit minus the shipping cost. You will need to eat the loss. I recommend not to buy or have dealings with these people. They sold me dough bowls for candles that had holes in the bottom of bowls. They credit my loss i paid for the bowls only, but will not give back shipping cost. Read in small print before buying from these people. I will be sure and share this with all other groups that I'm in contact with. Very bad customer satifaction. I will personaly never give them my business again. Many other business out there like - Camden Grey or Bramble Berry. These two are much better choices.

If I could give them a zero, I would. I placed another larger (over $250) bulk order and they sent my 2 items that were NOT ordered/incorrect and one of the bowls was terribly deformed! I sent emails and called and despite the fact that THEY did not properly fill my order, they want me to send back the incorrect items? For example, they sent me 5lbs of CORN STARCH instead of 5lbs of ARROWROOT powder. They want me to send it back? I have no box to put it in, their return label is not printing correctly on my computer and I have to travel 45-50 min JUST to get to a UPS location/store to drop it off! They make mistakes and send me crappy products and they want me to put in all this effort? I have already sent several emails and made several calls and the people there are USELESS. They asked me to send pictures so I did but that didn't do anything but cause me more work and time! AND, I left a message and emails for a manager to contact me to NO AVAIL! What kind of company is this? Do they work out of their garage or something? I also agree re: many of the products being crappy. Watery, etc. VERY DISSAPPOINTED! How can they NOT send me what I ORDERED and PAID for and not make it right?! I tried to load the pics here but it's not working...

Terrible, terrible essential oils. I believe they have extenders and diluents in them... not even two months and my lemongrass oil was rancid. Essential oils aren't supposed to get "rancid." Took the extra time to post proof of purchase because selling people crap like this is truly disrespectful, inconsiderate, and dishonest.

Bulk apothecary is honestly an abysmal joke of a company. Expensive items, along with expensive shipping that they take zero responsibility for. I used this company for an entire year, with minimal issue. But, now, they have just dropped all pretense of caring about good business. My last order was stuck in Ohio for an entire 2 weeks before, I had to call them to find out the issue. They immediately reshipped the items--fine. This most recent order, they used UPS without a REQUIRED signature--who ships to NYC and doesn't require a signature for delivery? And, then, when I saw that the products were marked as delivered, but, not delivered to me, I called Bulk Apothecary. This is where the drama begins. They will not refund, or reship my items until UPS does an investigation on the missing shipment. Never mind my company is now going to have an issue with delivering products, never mind I'm a long-term customer, never mind I actually paid for the shipment in the first place! They refuse to take any responsibility that NO ONE clicked the "signature required" button on the original shipping order. I've filed a complaint with the Ohio BBB. And, upon doing so, found they have 135 complaints registered. DO NOT BUY from these people. I'm a believer in small businesses, but, not greedy businesses whether they are large or small.

Fast and on time. Winderful product.The only place I will shop. Get your oils now before it is outlawed. Ok

I have spent a lot of money with this company and never again will I use them. Very disappointed the photo on the site shows the product then in the fine fie it says the wood wick hold is not included. So I have hundreds without holders. If I knew it wasn't included I would have bought but when I called the CSR treated me like an idiot.

They did not have an item in stock and sold me lesser qualities over priced. But the worst was to charge me as much as my order for shipping and then it took a week to get it instead of 2 days. I called them and they could have warned me. And then I waited 2 days to get a call from a supervisor which never happened. They suck, there is a black lady that gets bombarded with most of the calls it seems like and has no power to fix things. Never again, they suck Buy somewhere else.

I ordered soap from the bulk apothecary. I was happy with the product so I decided to re order more but while in the "cart" in the online store I decided to up the order to the next tear of discounts, and ordered 4 bars rather than 1. Their website states there is a discount if you buy 4 bars. I updated the quantity to 4 from 1. Because I didn't go back and select 4 on the item menu, I was charged incorrectly. Rather than offering to fix this issue and refund the difference, they suggested that I re turn the order, at my own expense for shipping, and then re order. They would then send me back the same exact order that I had to pay to ship back to them, at the correct price. Asinine solution, piss poor customer service, and I will not be buying from here again. Very disappointing. You would think the BULK apothecary would understand I was buying in BULK for not other reason than the savings. It is generally the only reason consumers buy in BULK.

I purchased 500 dollars worth of bulk essential oils for my candle business and they are absolutely horrible! The cheapest essential oils I have ever worked with. They smell good out of the bottle but once put in a lit candle they have the most repulsive smell! Almost like a very strong gas. I can't use any of these products in my candles. I have no idea why they are so bad. A huge disappointment and waste of money.

I placed and order over $250.00 they sent me the wrong item. Since Covid orders take 3 weeks to arrive. The website says 2-5 days, I had to call and find this out. Then I received the wrong item. I contacted them and was told that they could only send out correct item after they received wrong item. So my replacement would have taken and additional 4 to 5 weeks to receive after waiting the 3 weeks already. I placed an order with another company to receive it faster. I paid more but received in with in 6 days of ordering. I asked for an exchange or refund. They don't do exchanges... and my refund they can't refund sales tax! This practice is illegal. I would not purchase from this company. Horrible customer service and keeping of sales tax.

I spend thousands of dollars with them and I am transitioning as much of business to another supplier. I placed an order in August, they waited 2 weeks to ship, it came in and I found out 2 items were backordered. The most critical item (patchouli oil) they said would ship by mid-september, and I quote "any day now". Come end of September, I email again and am again told it is in house and will ship in 2-3 days. 2.5 weeks later I call. They say that they didn't have enough to fill their backorders! Looks like mid-October. This is not a good way to run a business. I understand being out of stock but the constant lies make my business suffer. I am avoiding them as much as I can now.

I wish I would have read reviews before trying this company. They sent me damaged goods. When I contacted customer service they asked for pictures for proof of the damage. I immediately sent photos... then they asked if I bought the product to use or sell, which was a weird question to me. I said I give the product away as a gift. After that they didn't care to help me. Maybe if I was a company that made huge bulk purchases they would have wanted to help. I will never use this company again