Ben Z.

I ordered soap from the bulk apothecary. I was happy with the product so I decided to re order more but while in the "cart" in the online store I decided to up the order to the next tear of discounts, and ordered 4 bars rather than 1. Their website states there is a discount if you buy 4 bars. I updated the quantity to 4 from 1. Because I didn't go back and select 4 on the item menu, I was charged incorrectly. Rather than offering to fix this issue and refund the difference, they suggested that I re turn the order, at my own expense for shipping, and then re order. They would then send me back the same exact order that I had to pay to ship back to them, at the correct price. Asinine solution, piss poor customer service, and I will not be buying from here again. Very disappointing. You would think the BULK apothecary would understand I was buying in BULK for not other reason than the savings. It is generally the only reason consumers buy in BULK.