Broome Staircase Designs
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Broome Staircase Designs

Overview

Broome Staircase Designs has a rating of 4.7 stars from 1,999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broome Staircase Designs most frequently mention quick delivery, great service and pearl earrings. Broome Staircase Designs ranks 4th among Rings sites.

service
45
value
46
shipping
44
returns
11
quality
46
This company responds to reviews on average within 5 days
How would you rate Broome Staircase Designs?
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Australia
1 review
2 helpful votes
Follow Lynda T.
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I am very happy with my purchase. I have bought products from this company before and have always found that their products are beautiful and are great quality.

Date of experience: April 29, 2025
Australia
1 review
41 helpful votes
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Not arrived on time for wife's birthday
April 3, 2025

I ordered my wife's pearl earrings on the 25th March for her birthday on 4th April as of yet no. Delivery very dissapointed so is she tracking is useless

Date of experience: April 3, 2025
Australia
1 review
2 helpful votes
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Lovely ring
April 28, 2025

A lovely ring! Gorgeous pearls! I ordered a little big so will be sure to check size more accurately for my next order.

Date of experience: April 28, 2025
Australia
1 review
2 helpful votes
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Pearl & leather bracelet
April 26, 2025

Exactly as described & photographed. Trouble free online purchase. Very pleased. Review is asking for 100 letters which is a pain in the butt.

Date of experience: April 27, 2025
Australia
1 review
2 helpful votes
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Quality and quick delivery
April 29, 2025

The earrings are excellent quality, true to online site image and beautifully finished. Easy purchase process and delivered quickly.

Date of experience: April 30, 2025
Australia
1 review
3 helpful votes
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Gorgeous jewellery
April 24, 2025

I have loved and continue to love my purchases from Broome Staircase designs and your customer service is excellent

Date of experience: April 25, 2025
Australia
1 review
1 helpful vote
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Excellent product
April 23, 2025

Great service, fast delivery of excellent product. I've always found Broome Staircase a great company to deal with

Date of experience: April 24, 2025
Australia
1 review
1 helpful vote
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Excellent service
April 3, 2025

Everything was easy to do, from ordering and checking the delivery progress. My daughter and I love our matching bracelets.

Date of experience: April 3, 2025
Australia
1 review
7 helpful votes
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Lovely light chains
April 26, 2025

Fast shipping. Quality product. Bit hard trying to connect the channels together at the start but then you get the idea.

Date of experience: April 27, 2025
Australia
1 review
6 helpful votes
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Very pleased
April 27, 2025

I purchased these earrings as a birthday present for a granddaughter getting married in Italy in September, she was absolutely delighted.

Date of experience: April 27, 2025
Australia
1 review
1 helpful vote
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Cultured freshwater pearl
April 23, 2025

Quick delivery well packaged and a lovely bracelet very happy to wear it colours are great too and also a very affordable price.

Date of experience: April 24, 2025
Australia
1 review
1 helpful vote
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Rose gold necklace
April 23, 2025

Lovely piece of jewellery looks great with my pearl
Now have 2 of them great piece to give as a present

Date of experience: April 24, 2025
Australia
1 review
1 helpful vote
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Pretty feature. Pearl bracket.
April 2, 2025

It was a quick and easy transaction and my purchase arrived promptly.
I'm very happy with my purchase

Thank You

Date of experience: April 2, 2025
Australia
1 review
5 helpful votes
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Dreadful company
February 28, 2025

Won't sell at advertised price, website errors and staff just say sorry and won't honour their advertised price. Never ever buy from them again, they ignore emails and overall lack of customer service

Date of experience: February 28, 2025
Eileen P. Broome Staircase Designs Rep
2 months ago

HI Michelle, when checking out you have t tick the terms and conditions box when purchasing any items. These terms and conditions explain in great detail our Online Sales which go on and off each day. Nonetheless, we do apologise that you had a bad Online experience. Kind regards Julia Prynne CEO.

Australia
1 review
1 helpful vote
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Recent order delivery
April 2, 2025

The whole process from placement of order was seamless - can highly recommend shopping with them. Love my freshwater pearl stretch double band ring

Date of experience: April 2, 2025
Australia
1 review
9 helpful votes
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Excellent
March 1, 2025

I experience was the very best of had a long time
Elaine was very courteous and helpful for everything she could do for me and every think I asked she answered the questions really good, and she is very charming and very nicely spoken thank you

Date of experience: March 1, 2025
Australia
1 review
2 helpful votes
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Spur of the moment
March 24, 2025

Was greeted by Eileen. She wasn't pushy but very helpful and friendly
She new her stuff and was to have a chat
Will be back again to see what else I can buy from Eileen
You sure don't want to lose that employee she is what Customer Seevice is all about
Thanks Eileen 💐

Date of experience: March 15, 2025
Australia
1 review
1 helpful vote
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Pretty in pink
March 4, 2025

So fun and contemporary in design. Love the look and feel when
Wearing. Great communication, price and fast delivery. Attractive packaging and care instructions are a bonus. Happy customer.

Date of experience: March 4, 2025
Australia
1 review
2 helpful votes
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It was a chat message the response I had was amazing fixed and returned was absolutely unbelievable best customer service I have ever had, & I work in retail.

Date of experience: March 17, 2025
Australia
1 review
11 helpful votes
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Pearl earring
March 21, 2025

Love the design very elegant match my beautiful pearl necklace that my bought me from your co before he died service was excellent

Date of experience: March 21, 2025