Broome Staircase Designs Questions & Answers

Here’s what consumers have asked with answers from Broome Staircase Designs staff and previous consumers.

8 questions answered

25% answered in 1 day

Question:

Can i get my purchase sent direct to a friend and the payment slips to me or via email thank you carole Can i get my purchase sent direct to a friend and the payment slips to me or via email thank you carole

Answer:

Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director

By julia P., Company Director over a year old

See more answers (2)

Question:

I have bought a ring size 8 but the ring i got is smaller size maybe 6 ! i can't use then! what need now to happen??? I have bought a ring size 8 but the ring i got is smaller size maybe 6 ! i can't use then! what need now to happen???

Answer:

Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements

By Natalie K. over a year old

Question:

Hi i have purchased a pendant design from you - how can i tell if it is a "broome south sea pearl" or a "fresh water pearl"? thanks debbie Hi i have purchased a pendant design from you - how can i tell if it is a "broome south sea pearl" or a "fresh water pearl"? thanks debbie

Answer:

Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie

By Natalie K. over a year old

Question:

Hi i just want to know are the pearls real and are they from australia? Hi i just want to know are the pearls real and are they from australia?

Answer:

Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia

By Natalie K. over a year old

Question:

Can seahorse pendant be made in white gold require price quote & what size clasp do they have to suit a w/g wire. thank you Can seahorse pendant be made in white gold require price quote & what size clasp do they have to suit a w/g wire. thank you

Answer:

Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD

By julia P., Company Director over a year old

Question:

Trying to see your up to 80% off sale but can't find how to view & buy Trying to see your up to 80% off sale but can't find how to view & buy

Answer:

Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au

By julia P., Company Director over a year old

Question:

Are the pearls from australia? and are they made her? Are the pearls from australia? and are they made her?

Answer:

Hi there May! Some of our Pearls are Australian and some are from overseas.

By julia P., Company Director over a year old

Question:

I am interested in the leather, pearl bracelets. do you do them in different sizes? I am interested in the leather, pearl bracelets. do you do them in different sizes?

Answer:

Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

By julia P., Company Director over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Broome Staircase Designs Questions & Answers

Can i get my purchase sent direct to a friend and the payment slips to me or via email thank you carole Can i get my purchase sent direct to a friend and the payment slips to me or via email thank you carole

I have bought a ring size 8 but the ring i got is smaller size maybe 6 ! i can't use then! what need now to happen??? I have bought a ring size 8 but the ring i got is smaller size maybe 6 ! i can't use then! what need now to happen???

Hi i have purchased a pendant design from you - how can i tell if it is a "broome south sea pearl" or a "fresh water pearl"? thanks debbie Hi i have purchased a pendant design from you - how can i tell if it is a "broome south sea pearl" or a "fresh water pearl"? thanks debbie

Hi i just want to know are the pearls real and are they from australia? Hi i just want to know are the pearls real and are they from australia?

Can seahorse pendant be made in white gold require price quote & what size clasp do they have to suit a w/g wire. thank you Can seahorse pendant be made in white gold require price quote & what size clasp do they have to suit a w/g wire. thank you

Trying to see your up to 80% off sale but can't find how to view & buy Trying to see your up to 80% off sale but can't find how to view & buy

Are the pearls from australia? and are they made her? Are the pearls from australia? and are they made her?

I am interested in the leather, pearl bracelets. do you do them in different sizes? I am interested in the leather, pearl bracelets. do you do them in different sizes?

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