• Larson Jewelers

Larson Jewelers

Overview

Larson Jewelers has a rating of 4.3 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Larson Jewelers most frequently mention customer service. Larson Jewelers ranks 14th among Rings sites.

What reviewers want you to know

Positive highlights

  • This wedding ring was to replace the wedding ring that he could no longer wear.
  • I would like to recommend Francis at customer service.

Critical highlights

  • They didn't update me on anything just cancelled my order today and my wedding is in 2 days.
How would you rate Larson Jewelers?
Top Positive Review

“Customer service”

Joyce G.
1/10/20

I would like to recommend Francis at customer service. I live in Germany and I was having trouble to order my wedding set on line. Kudos to that young man, he has patience and walked me through it step by step. Best service I have ever had. My rings came in and I'm happy to say, we love them and they fit. Thank you again for all you've done. Love the selections of jewelry you have also. This will not be my last time ordering from you Larson.

Top Critical Review

“Trash company”

Madylin F.
12/29/22

Ring is great, paid for 2 day shipping, took a week. Will not give me money back and won't respond to emails. They are complete imbeciles. Don't buy from them it's not worth it. Please do not.

Reviews (65)

Rating

Timeframe

Other

Reviews that mention popular keywords

wedding ring (7) customer service (6) wedding band (5) 2 days (3)
Thumbnail of user joyceg149
1 review
0 helpful votes
January 10th, 2020
Verified purchase

I would like to recommend Francis at customer service. I live in Germany and I was having trouble to order my wedding set on line. Kudos to that young man, he has patience and walked me through it step by step. Best service I have ever had. My rings came in and I'm happy to say, we love them and they fit.
Thank you again for all you've done. Love the selections of jewelry you have also. This will not be my last time ordering from you Larson.

Thumbnail of user carid13
1 review
0 helpful votes
January 3rd, 2020
Verified purchase

Found just what we were looking for at a great price. Hubby gets lots of comments on his ring. Glad we went with titanium!

Thumbnail of user charlesl422
1 review
0 helpful votes
January 13th, 2020
Verified purchase

Told that it would take 3 days to make don't know when it will ship will not order again

Thumbnail of user mb442
1 review
0 helpful votes
January 4th, 2020
Verified purchase

Great ring selection, affordable prices. Returns are simple, customer service is pleasant and respond quickly. Would buy here again.

Thumbnail of user lucillem31
1 review
0 helpful votes
December 31st, 2019
Verified purchase

Waiting for the return of the ring which had to be resized

Thumbnail of user emelliej
1 review
0 helpful votes
January 10th, 2020
Verified purchase

I've had a couple of experiences. My first one was excellent. I received exactly what I ordered and both rings were beyond expectation. However I had to replace a lost ring and that one arrived missing the engraving I ordered. It was disappointing but not enough to return it and do it over. The rings are still beautiful and meaningful so I would still give this company future business. When I contacted them about the mistake they were very friendly and helpful. They would have replaced the ring I'm sure but it was not necessary this time. I absolutely love that there is a warranty even for sizing. So all in all, I'm still a very happy customer.

Thumbnail of user kaseyr18
1 review
0 helpful votes
January 2nd, 2020
Verified purchase

I had no trouble using the Larson Jewelers website to order a ring with a custom handwritten engraving. The engraving came out a little small but still visible, pretty much exactly what I was expecting. Thank you for making it easy!

Thumbnail of user arthurm374
1 review
0 helpful votes
March 4th, 2021
Verified purchase

Great experience in replacing my wife's lost wedding ring. Perfect!

Thumbnail of user anniei12
1 review
0 helpful votes
January 11th, 2020
Verified purchase

I purchased this ring to update my husband's wedding band. He wanted a "plain, flat black ring"-this fit the bill. Ordering was easy and shipping was fast.

Thumbnail of user victorr398
3 reviews
0 helpful votes
January 10th, 2020
Verified purchase

Excellent work, good customer service. Checked the yelp page and saw pic of ring i wanted, and they made it happen!

Thumbnail of user jamesr1314
1 review
0 helpful votes
January 2nd, 2020
Verified purchase

No issues in regards to order or purchase. Came as expected. Very happy with service and all aspects of the purchase.

Thumbnail of user madylinf1
1 review
0 helpful votes
December 29th, 2022
Verified purchase

Ring is great, paid for 2 day shipping, took a week. Will not give me money back and won't respond to emails. They are complete imbeciles. Don't buy from them it's not worth it. Please do not.

Tip for consumers:
Do not use this site. They stole my money.

Products used:
Tungsten ring. Absolute garbage customer service and will rob you of your money.

Service
Value
Shipping
Quality
Thumbnail of user natalied216
1 review
0 helpful votes
November 1st, 2020
Verified purchase

Very happy with the wedding band I purchased for my husband. My only complaint is, I tried to guess his size and was way off so I ended having to request an exchange. I had no problem paying for the shipping. But I sent my ring back in the gift box it came in only to receive it back in a dime bag. I messaged the customer service and they were supposed to send me a replacement gift box. But I never received it. Was a little weird presenting my husband a gift without a box. But other than that I'm very happy with the ring.

Thumbnail of user darcyp14
1 review
0 helpful votes
January 15th, 2020
Verified purchase

I found my dream wedding band. The service was quick and pricing was fair. 5 stars, no complaints at all.

Thumbnail of user jarretc2
1 review
0 helpful votes
August 4th, 2020
Verified purchase

My husband only had his ring couple months and had a piece chip off of it. They sent me a replacement no questions asked just like the original.

Thumbnail of user jennifers1292
1 review
0 helpful votes
February 6th, 2020
Verified purchase

I ordered my husband a new wedding band, the black tungsten with the punisher skull. The ring arrived quickly, but when it arrived I realized that I ordered a 4mm width band and it was pretty small for the size of my husband's hand. I was able to contact customer service who assisted me with returning the ring in exchange for the 8mm width band. The turn around time was amazingly fast and he had his new ring within a week of me shipping the small one back. He loves the ring and I'm very pleased with my overall experience. Painless.

Thumbnail of user kathys866
1 review
0 helpful votes
January 4th, 2020
Verified purchase

First order never shipped and I had to contact them. I was informed it was out of stock. I finally ended up chatting with them. That took over 24 hours going back and forth. Cancelled order and ordered a different ring. It shipped quickly and is perfect.

Thumbnail of user kendallb43
1 review
0 helpful votes
January 17th, 2020
Verified purchase

The ring was exactly as advertised. It shipped same day, even with engraving added on. Definitely will visit Larson the next time I lose my wedding ring!

Thumbnail of user katherinen66
1 review
0 helpful votes
May 26th, 2020

I ordered something. The ring came in a couple days from California to Ontario in Canada. Problem is I needed an exchange but no one answers the phone, email or the text option they have. I'm starting to get worried that'll be stuck with a loose ring for my husband. He lost weight and the ring didn't fit. Fell right off. It came exactly how I ordered it.

Tip for consumers:
Make sure your order is correct because you cannot contact them after the fact.

Products used:
Men’s Tungsten wedding band

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvonnek89
1 review
0 helpful votes
February 1st, 2021
Verified purchase

Purchased a Tungsten Ring because it's supposed to be strong, hold its shine and not be easily scratched. The ring is nice and heavy, it has kept its shine so far but unfortunately is not as scratch resistant as stated. My husband wore his ring fir three days, doing normal things around the house, nothing that should scratch the ring and it had quite a few scratches. I told the customer service representative about it and asked about their description that says the ring is not scratched easily and she had no comment. That said, this is not an everyday ring my husband can use as I hope it would be based on the description. The ring is nice but my husband only wears it when we are going out to avoid getting more scratches.

Thumbnail of user simonw298
1 review
0 helpful votes
January 3rd, 2020
Verified purchase

Fantastic quality with huge range, having bought from Larson before I had no hesitation to order from them again. For me tungsten carbide rings have quality and strength and look great too at a great price. More to come I'm sure.

Thumbnail of user graced145
1 review
0 helpful votes
December 1st, 2020
Verified purchase

I loved how fast my order was processed & delivered. My wedding was on Halloween and I purchased the wedding band on Oct 1. I received my order, was able to return it for a smaller ring size, and received the new order all before my wedding took place! I didn't worry once whether the ring would arrive in time, even though I waited last minute. Also, my spouse dislikes the typical thick men's wedding band. I was able to customize a smaller width WITHOUT the extra "customization" costs that other websites charged! I highly recommend Larson Jewelers!

Thumbnail of user sarahb1652
1 review
0 helpful votes
February 26th, 2021

Now on 3rd ring in just over a year. Inlay falls out, cracks and chips so easily (dinosaur bone). Nothing but excuses from company, I have a desk job and have been bed bound for almost 3 months so no reason the ring should have broken this time. Company refuses a refund, insists on replacing ring, offered that I could choose another ring of similar cost so i did but then they insisted it had be from the same range (this range is only dinosaur bone rings so the most I can do is have same ring, same problems, different colour) so now I am just expected to contact them every few months to organise a replacement for what is clearly cheaply manufactured poor quality product not to mention terrible customer service. Why am I suffering because a company provides terrible quality products and refuses to respect its customers? There should be something in place for these circumstances regardless of the limited refund policy window. Have yet to hear anything from them in regards to this third break. I will not be taking another ring from them. I don't want nor should I have to replace my wedding ring every few months. Not good enough. Oh and just an FYI the metal they use is strong in terms of breaking and snapping but it scratches incredibly easily and scratches are not covered by the 'free repairs and replacements' clause.

Tip for consumers:
Dont buy from here

Products used:
Dinosaur bone wedding ring. Two 4mm that both broke so then went for 8mm in hopes inlay would be stronger. Also broke.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markd1219
1 review
0 helpful votes
February 3rd, 2020
Verified purchase

I hand an allergic reaction which caused my hands to swell up to the point that I needed to have my size 12 1/2,8 mm Tungsten wedding ring removed. The company gave me a discount on the replacement ring without my even asking for one. Great products, great staff, great company.

Thumbnail of user nicholef21
1 review
0 helpful votes
April 1st, 2020
Verified purchase

Ring was great quality. Excellent price. Much better pricing than traditional brick and mortar stores.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user christianp143
Christian P.

How do I know I can trust these reviews about Larson Jewelers?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Larson Jewelers?