Larson Jewelers

Several weeks ago I sent a ring back for a larger size. I was requesting a size 14 but was sent 11.5. Spoke with customer service and explained the error. They said to return the ring and that they would send correct size They sent confirmation email and it stated that they were sending another 11 5
Waiting on 2nd ring to arrive so I can send back both rings. Very disappointed with service I would not recommend them.

I ordered a wedding band for the wrong one called an had them send me the correct one got that overnight delivery only to find that they did not engrave it correctly had to call someone picked up put me on hold right away sat for over 6 mins hung up called back 2 more times before I got the gym they then harms to get the correct engraving on ring an send me a new one was told it would come the next day which was a Friday but didn't come til the following Monday instead of worrying about getting it sent out maybe you should make sure you are making the correct ring

Now on 3rd ring in just over a year. Inlay falls out, cracks and chips so easily (dinosaur bone). Nothing but excuses from company, I have a desk job and have been bed bound for almost 3 months so no reason the ring should have broken this time. Company refuses a refund, insists on replacing ring, offered that I could choose another ring of similar cost so i did but then they insisted it had be from the same range (this range is only dinosaur bone rings so the most I can do is have same ring, same problems, different colour) so now I am just expected to contact them every few months to organise a replacement for what is clearly cheaply manufactured poor quality product not to mention terrible customer service. Why am I suffering because a company provides terrible quality products and refuses to respect its customers? There should be something in place for these circumstances regardless of the limited refund policy window. Have yet to hear anything from them in regards to this third break. I will not be taking another ring from them. I don't want nor should I have to replace my wedding ring every few months. Not good enough. Oh and just an FYI the metal they use is strong in terms of breaking and snapping but it scratches incredibly easily and scratches are not covered by the 'free repairs and replacements' clause.

I know my size and the ring I purchased ran too big. Also, when I received the ring it looked very cheap. I thought the center of the ring was going to have more of a brushed look to it, when I received it, it didn't looked brushed at all. Lastly, I had to pay to ship the ring back which isn't too uncommon but it was still annoying. The worst though was that I had to call them to had my money refunded. I made the shipping where it had to have a signature and I was able to track the package. The package was there two days and I still had no refund so I called and they hadn't even processed it. They then told me it would be a few days. Its just annoying when you ship something to someone and it sits there for two days.