I ordered my husband a new wedding band, the black tungsten with the punisher skull. The ring arrived quickly, but when it arrived I realized that I ordered a 4mm width band and it was pretty small for the size of my husband's hand. I was able to contact customer service who assisted me with returning the ring in exchange for the 8mm width band. The turn around time was amazingly fast and he had his new ring within a week of me shipping the small one back. He loves the ring and I'm very pleased with my overall experience. Painless.