Broome Staircase Designs
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Broome Staircase DesignsReviews 2,011

4.4

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
54
This company responds to reviews on average within 4 days
Australia
1 review
3 helpful votes
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Neoprene Necklace
October 30, 2024

My new neoprene necklace arrived in good time and is just as I thought it would be. Love my purchases from Broome Staircase Designs, they are always well priced and good quality.

Date of experience: October 30, 2024
California
1 review
3 helpful votes
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21st gift for niece was perfect!
October 27, 2024

I purchased a gorgeous bangle for my nieces 21st, the great service and postage took all the stress out as it was needing to get to Melbourne in a short time. Wonderful to still see such kind and helpful service these days! Thank you so much- and she absolutely loves her bangle! Thanks again

Date of experience: October 27, 2024
Australia
1 review
2 helpful votes
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GREAT VALUE
October 25, 2024

Have purchased a number of items from the store both in person & online. Was pleasantly surprised how quickly it arrived in Qld.

Date of experience: October 25, 2024
Australia
1 review
3 helpful votes
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Pink pearl studs with gold stud x2
October 20, 2024

The pearls arrived safely and promptly, were a great size but the pink colour was poor and disappointing

Date of experience: October 20, 2024
Australia
1 review
11 helpful votes
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Beautiful necklace
October 18, 2024

This is my second purchase from Broome Staircase. Both have been excellent. Very personalised, the integrity of this company makes it very easy to deal with…

Date of experience: October 18, 2024
Australia
0 reviews
1 helpful vote
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Pearl Ring
October 15, 2024

So beautiful, was too small and was happily sent a replacement on return of purchase!
So grateful!

Date of experience: October 15, 2024
Australia
1 review
0 helpful votes
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Stud pearls
October 15, 2024

All went very smoothly with the order and receiving the goods.l hope my grand daughters all enjoy there pearls.

Date of experience: October 15, 2024
Australia
1 review
0 helpful votes
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Pearl purchase
October 14, 2024

Received my purchase very quickly. Christmas gift for my sister to go with a gift I got for her in the Broome store. Very happy with the service both instore and online.

Date of experience: October 14, 2024
Australia
1 review
15 helpful votes
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Pearl earring
October 12, 2024

Excellent. Incredibly quick service. A good company to deal with.

Date of experience: October 12, 2024
Australia
1 review
2 helpful votes
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Happy Days
October 12, 2024

I have been trying to replace my Hawaiian pink pearls for some years now but to no avail. However the light pink button pearls are so beautiful I am ver happy with them.

Date of experience: October 12, 2024
Australia
1 review
3 helpful votes
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Great product, no after service
October 7, 2024

I bought the 9ct Pearl Cage, absolutely lovely. Easy to order, prompt delivery.
So far so good, 10 out of 10.
However, I had no idea how to open the cage to put my pearl in, so I asked the question.
Never received an answer. 0 out of 10.
I had to take the pearl and the pearl cage to a local jeweler. She was kind enough to show me how it worked and put my pearl into the little cage and closed it. So disappointing about the after service as there was none.

Date of experience: October 7, 2024
Eileen P. — Broome Staircase Designs Rep
10 months ago

Hi Maria,
Sorry we missed your message.
We are contactable at both our Broome store and our Mandurah store by phone in business hours to assist you.
Kind regards, the team at Broome Staircase Designs.

Australia
1 review
10 helpful votes
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Quality
October 4, 2024

Delivery time acceptable. It is the level of quality hoped for and looks lovely on.

Date of experience: October 4, 2024
Australia
1 review
2 helpful votes
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Wonderful
October 3, 2024

Wonderful, professional and prompt. Very happy when purchase arrived.

Date of experience: October 3, 2024
Australia
1 review
2 helpful votes
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Return refund results
October 3, 2024

My refund was processed immediately after a call from Alline, which was very helpful.
Unfortunately I couldn't remove my previous review.
I am very pleased about the results.

Date of experience: October 3, 2024
Australia
1 review
2 helpful votes
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Stunning
October 3, 2024

I love my ring and the postage was fast. Lovely packing thank you. Lee

Date of experience: October 3, 2024
Australia
1 review
3 helpful votes
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Ring
October 2, 2024
Updated review

Great product great service good price and excellent delivery as always

Date of experience: October 2, 2024

Ring and bracelet
June 29, 2024
Previous review

Easy to purchase. Great system and website easy to navigate. Great specials and quick delivery. I have purchased many items over many years and service is always superb

Date of experience: June 29, 2024
Australia
1 review
1 helpful vote
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Retrieving Points
September 28, 2024

I found it extremely frustrating trying to redeem my points on my order. It would be so simple if it just came up on your order

Date of experience: September 28, 2024
Australia
1 review
2 helpful votes
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Purchased item is as what is shown..
September 26, 2024

Prompt and efficient delivery, always informed of the item and where it is currently

Date of experience: September 26, 2024
Australia
1 review
2 helpful votes
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Great customer service
September 24, 2024

Thanks Eileen from the Mandurah Store for arranging the exchange necklace.
She was very professional and friendly which resulted in a stress free transaction.
Thank you Eileen for all your help.

Date of experience: September 24, 2024
Australia
1 review
2 helpful votes
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45cm 3mm Neoprene Necklace
September 24, 2024

I am very happy with the Neoprene necklace I purchased. Postage was fast and sales lasy was very efficient. Well done

Date of experience: September 24, 2024