Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
My new neoprene necklace arrived in good time and is just as I thought it would be. Love my purchases from Broome Staircase Designs, they are always well priced and good quality.
I purchased a gorgeous bangle for my nieces 21st, the great service and postage took all the stress out as it was needing to get to Melbourne in a short time. Wonderful to still see such kind and helpful service these days! Thank you so much- and she absolutely loves her bangle! Thanks again
Have purchased a number of items from the store both in person & online. Was pleasantly surprised how quickly it arrived in Qld.
The pearls arrived safely and promptly, were a great size but the pink colour was poor and disappointing
This is my second purchase from Broome Staircase. Both have been excellent. Very personalised, the integrity of this company makes it very easy to deal with…
So beautiful, was too small and was happily sent a replacement on return of purchase!
So grateful!
All went very smoothly with the order and receiving the goods.l hope my grand daughters all enjoy there pearls.
Received my purchase very quickly. Christmas gift for my sister to go with a gift I got for her in the Broome store. Very happy with the service both instore and online.
Excellent. Incredibly quick service. A good company to deal with.
I have been trying to replace my Hawaiian pink pearls for some years now but to no avail. However the light pink button pearls are so beautiful I am ver happy with them.
I bought the 9ct Pearl Cage, absolutely lovely. Easy to order, prompt delivery.
So far so good, 10 out of 10.
However, I had no idea how to open the cage to put my pearl in, so I asked the question.
Never received an answer. 0 out of 10.
I had to take the pearl and the pearl cage to a local jeweler. She was kind enough to show me how it worked and put my pearl into the little cage and closed it. So disappointing about the after service as there was none.
Wonderful, professional and prompt. Very happy when purchase arrived.
My refund was processed immediately after a call from Alline, which was very helpful.
Unfortunately I couldn't remove my previous review.
I am very pleased about the results.
Great product great service good price and excellent delivery as always
Easy to purchase. Great system and website easy to navigate. Great specials and quick delivery. I have purchased many items over many years and service is always superb
I found it extremely frustrating trying to redeem my points on my order. It would be so simple if it just came up on your order
Prompt and efficient delivery, always informed of the item and where it is currently
Thanks Eileen from the Mandurah Store for arranging the exchange necklace.
She was very professional and friendly which resulted in a stress free transaction.
Thank you Eileen for all your help.
I am very happy with the Neoprene necklace I purchased. Postage was fast and sales lasy was very efficient. Well done
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD
Hi Maria,
Sorry we missed your message.
We are contactable at both our Broome store and our Mandurah store by phone in business hours to assist you.
Kind regards, the team at Broome Staircase Designs.