From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Frequent purchaser. I've bought a lot of Broome staircases stock range. Lots of reasonably priced unique items that are beautiful. One of my favourite sellers.
I put the order in but could not progress the sale. I tried to contract them. They didn't answer emails for ages. They sent lots of automatic emails asking me to finalise the purchase but didn't reply when I responded. They offered a discount of 10% which I tried to apply but still couldn't get a person not an automatic reply. Eventually I did some phone calls that allowed me to purchase over the phone. Without the discount I was offered. So not great ultimately. The product is however nice. But it was such a pain I wouldn't purchase from this seller online again.
Great jewellery and great service. Excellent delivery.
One of my favourite online shops, beautiful pieces and really good service.
I appreciate a call to ask me a question about the purchases I made.
Prompt delivery and on line site easy to navigate and the company was really professional.
Very easy purchase process and prompt delivery.
Had no issues tracking my parcel from ordering to delivery, I knew how far away it was.
Very thrilled to receive this beautiful pendant for our granddaughter's 21sr birthday present. I am very excited to be able to purchase this for her, as I'm absolutely certain she will love it!
Happy with the delivery but the second time I wore my bracelet one of the pearls fell off. Luckily I found it but will have to take it to a jeweler to get it fixed. So mixed feeling
Easy to deal with & fast delivery. Totally satisfied with my purchase as I have been with my previous purchases. Will definitely order from them again 😊
Very, very happy with my purchase. Delivery was prompt & ordering & payment was easy.
Excellent service. Ring is outstanding. Very happy with my purchase & all round experience
As always excellent service. Have many of your beautiful pearl products in different price ranges, love them all, some bought on line, some bought in your store in Broome.
I bought a few pieces of jewellery from this shop, affordable & staff are very helpful.The rewards points are fantastic, I end up using to treat myself with lovely staircase to moon earrings with most of the points. Will be ordering online after discovering this shop on our holidays in Broome
Ordered on 1/8 still not received
Hoping it will come soon
I've purchased some very nice pieces previously, but bought a pearl ring recently and, although it arrived on time, the pearl fell off after one wear. Don't think I'll be coming back.
Hi Maggie I couldn't find your history of your purchase can you please contact us
I ordered the ear rings I wanted and they arrived within a week. Exactly as described and as I wanted.
Couldn't be happier.
I was delighted with the service, delivery and the black pearl pendant that was delivered to my daughter for her special birthday.
I will purchase from Broome Staircase Designs again.
My experience was seamless, fast and I got what I expected. Great company.
Not sure why I ordered 3, but that takes care of a birthday or 2 and Christmas! Was really dismayed when I saw the cost but delighted when I saw the products
This little bangle popped up in my ads. My favourite bangle had broken so I wanted to treat myself. From the time I ordered it to the time I received it was only a matter of days. I have had a few compliments since wearing it.
I bought the necklace in Broome. The recipient was thrilled with the present.
I bought the bracelet online. It was exactly as described. It was also a present, much loved by my daughter. I strongly believe that any purchaser can be confident that the quality of the pearls is excellent.
I am happy with the pearl studs earrings I received. My only issue was with the delivery time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Debbie we are an Australian company located in Broome W.A. I have tracked your order and it was Shipped from Broome the day you ordered 1/08 and is Currently in Tasmania it should be arriving very soon it can take up to 2 weeks from Broome if express option wasn't selected