From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Wonderful connection with the husband of the creator of the designs. All hand produced and exquisite at surprisingly reasonable prices. The quality of the silver and gold is also exceptional. They also went out their way to wrap the presents for our granddaughters.
Absolutely the best after sales service. The lovely lady rang me from Broome (I'm Northern N.S.W.) to verify my order….when there was a query about the colour of the pearl, in my ring. She was so lovely…even putting up with my dog barking in the background. Buy with confidence from this firm…you will not be disappointed. Thank you, for a great sale.
The quality of jewellery from Broome Staircase Designs is incredible. I have bought several pieces over the years, & they are all top quality. My latest, a pearl shell necklace, is magnificent….& guarantees me heaps of compliments, each time I wear it. I love it. Buy from this store with complete confidence. You'll not be disapppointed.
It arrived promptly and in good condition. I use different backs to support the earrings, presenting the pearl forward-facing.
I thought I was buying a gold plated wire choker to wear with a pendant. Instead I received, gold plated wire, no clasp. Not sure what I shall do with it. Waste
E of money.
Terrific friendly customer service and very quick delivery.
Broome Staircase Designs certainly did not disappoint with my purchase of a beautiful pair of pearl drop earrings as they are so stylish and elegant. I have received numerous compliments and have since ordered another set( slightly different) but still so gorgeous as a gift for my sister.
My order was online - the person I spoke with was very pleasant, obliging and spoke with a spring in her voice - it appeared she really enjoyed her job.
Very disappointing. What country are they in please?
Hi there Anita, as per our phone conversation we are an Australian company located in Broome and Mandurah W.A. I have tracked your order and it has been sitting at your local post office for 2 days waiting for Collection. It arrived there on Tuesday the 16th of July at 11.50am. For any future orders please check your tracking number to follow the journey of your package. Kind regards, the team at Broome Staircase Designs.
The black pearls were so much smaller than I'd wanted
Packaging should be better, maybe a bit of padding
I've been fortunate to purchase two sets of earrings from Broome Pearls.
White drop pearl and gold earrings and more recently the little pink with gold setting earrings. I love them. Them were delivered quickly and safely and every time I wear them I get compliments. Couldn't be happier with them.
My order was delivered with little delay.
The earrings are of a good quality and I can't wait to gift them to my niece.
Absolutely love the jewellery from Staircase Designs. Have bought over 10 pieces in the past year for myself, daughters and granddaughters. They love wearing them.
Ordering was easy and delivery was fast. Extremely happy with the bracelet and am wearing regularly.
As always beautiful product delivered very quickly.
I love the simplicity of the bracelet I bought. It is simple but oh so elegant!
The fact that it was ordered, paid for and here within the week was wonderful.
Thank you.
I have bought from here a few times. Delivery was very prompt and I couldn't fault the product. They happily changed the size of a ring I purchased. Will be buying more from here. Love their jewellery.
I ordered several bracelets and rings for presents. My mother has received the black ring and love it. The others are yet to be given but will be loved equally. Experience shopping was easy and goods arrived in good condition and in a short time. Love the products and happy to shop again.
So easy to work with and the bracelet is beautiful
I saught a good quality choker for a pendant I had. I found many which were too flimsy and I couldn't take the chance of losing my precious pendant.
Broome Staircase Design flashed up in my news feed and I found exactly what I was after and for a very good price. It was a black leather choker with a gold clasp.
I ordered it and was surprised at how quickly it was delivered.
I love it!
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Hi Lesley all our wires have clasps if you push and twist at the part of the necklace joins (the Clasp) it will open, Please Contact us if you need help or a exchange for another style