From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Expected better packaging and the size of the earrings weren't the same as displayed on your site- too large
They are beautiful earrings allow I have found the little clips don't hold the earrings in place( they seam to big) I lost one earrings because of the back coming off.
Hi there, we are very sorry to hear that you have lost one of your earrings. We are happy to replace... please contact us via email. Kindest Regards THE TEAM at Broome Staircase Designs.
Good service and product was as described. Was able to track item which was good in this day of Covid 19 affecting mail deliveries
Lovely company to deal with. Prompt service and the earrings arrived a few days after ordering them. Very happy
Attempted to make a partial return the day I received the package. Had my call returned the following day. Lady was armed & ready to not give me a refund at all costs. Wouldn't let me speak, talked over me, tried to blame me, told me item was not faulty even though she had not even inspected it. If her agenda was to keep my money at all costs - she succeeded. If her goal was to sell me a fantastic product that I loved - she failed. I was practically yelled at and chastised like a child.
***UPDATE***
Julia the owner rang today after seeing my initial review and was genuinely concerned about my experience. Listened and seemed to understand my frustration. Was quite lovely and I'd recommend if anyone has any issues to make contact with her. She seems to really care about her business and customer's experience.
I'd have to say that this experience has not put me off future purchases, but I'd probably buy in store not online to avoid any complication. The products I exchanged for were really beautiful and excellent value.
Hi Kathy Thank you so much for the update on your initial review and that your experience with us finally has been a positive one and we look forward to meeting you in person in our Mandurah store over the summer period :)
I have ordered a number of items from this company, quality is great, prices are very good and delivery is prompt
Fast, efficient service. Beautifully designed pearl piece for my wife on our 30 Year Wedding Anniversary. Happy wife, happy life is so true.
A beautiful ring! The service is always very prompt. I love your products. I have bought several pieces recently as gifts for friends and family. They all love them!
Brought for a friend's birthday gift. Absolutely beautiful quality was amazing. Very happy with my purchase
The site is great and ordering was a breeze and my beautiful jewellery arrived very quickly. I will definitely order from them in the future well done guys you rock.
I am a little dissapointed I have bought a few pieces of your jewellery and it comes in such terrible packaging, l think it could come in a little better packing at the moment it just looks cheap and nasty and your is not l love it and please l don't take offence I just think your jewellery deserves better packaging.
Hi Carol, thanks for your feedback. We appreciate that you love our jewellery. We try to keep our packaging to a minimum to keep the post of postage down for our customers, but you are able to purchase gift wrapping as part of your purchase
Was totally impressed with both purchases.
Delivery was swift and both the ring and earrings are beautiful and very good quality.
The service was excellent, the product was first rate and over all the experience dealing with this company was 5 star.
Ring gold came straight off.
160 dollars for a gold ring that is bare metal now. Scam.
Hi Francine, I can see you purchased a gold electroplated ring from us and are sorry to hear that this has happened. There is a warranty of the electroplating so we will happily replace.
Arrived in a timely manner and they are exactly what I ordered. I wear them with many different outfits and have had many compliments.
I ordered on line from add on Facebook and received exactly what we ordered... all good Thankyou
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Valerie, I have reviewed your order and can see that you purchased 9-10mm Freshwater Peacock Black Pearl studs, which is exactly what is shown on the website. Please contact via email and we will happy exchange the pearls for smaller ones if you wish