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Attempted to make a partial return the day I received the package. Had my call returned the following day. Lady was armed & ready to not give me a refund at all costs. Wouldn't let me speak, talked over me, tried to blame me, told me item was not faulty even though she had not even inspected it. If her agenda was to keep my money at all costs - she succeeded. If her goal was to sell me a fantastic product that I loved - she failed. I was practically yelled at and chastised like a child.
***UPDATE***
Julia the owner rang today after seeing my initial review and was genuinely concerned about my experience. Listened and seemed to understand my frustration. Was quite lovely and I'd recommend if anyone has any issues to make contact with her. She seems to really care about her business and customer's experience.
I'd have to say that this experience has not put me off future purchases, but I'd probably buy in store not online to avoid any complication. The products I exchanged for were really beautiful and excellent value.
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Empty.
The earrings are half the size of previous sets purchased, I have written to the company twice...
Supposedly was posted on 12th Feb. Today is 24th Feb. Supposed to be here days ago. Very...
Hi Kathy, sorry to hear that you were unhappy. I can see that your return has been processed and that you opted for an exchange in accordance with our terms and conditions. We hope that you are happy with your new items
Hi Kathy Thank you so much for the update on your initial review and that your experience with us finally has been a positive one and we look forward to meeting you in person in our Mandurah store over the summer period :)