From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Disappointed that I was made an offer on an item I have purchased and waiting delivery on... at a cheaper price and free delivery
I have made 3 seperate purchases over the last few months. Was so happy with it all and the service if you need to call is excellent. Great idea present, especially with Xmas coming up. Really beautiful jewellery and will certainly buy from them again. Thanks Natalee I received my purchese today
My pink pearl earings are beautiful great price and beautifully wrapped with an information card on how to look after your pearls and come in a little gift bag and fast delivery I'm sure my granddaughter will love them thank you
Choice was easy, beautiful items to choose from. Tracking was very efficient and delivery was prompt.
I spoke with a lady at the designs who was very helpful especially with the gift wrapping.
I am still waiting for my order but going on previous orders of mine and my sister the gift should be excellent.
I thought the size of the Pink Pearl Earrings that I ordered were a lot smaller than they were meant to be, very disappointed. I will think twice next time about buying the earrings.
Hi Joan, Thank you for sending me the photo of the pearl earrings measured up against a rule, which shows that the pearls are the size indicated on the website.
Stunning jewellery. Fast delivery. Great service. Easy to deal with. Would highly recommend. Very happy
Thank you Eileen for your excellent service and professionalism. I thoroughly enjoyed dealing with you on my jewellery purchases. Thank you so much!
Great, i had to change the size of my ring no problems with no fuss
I was so impressed with the communication after I placed my order and delivery was in the time stated.
I really live.my bracelet, it is very pretty.
Unable to describe anything as I haven't received the order as of 29 October 20.
Hi Karen, I have just looked at the Australia post website site and is states that your parcel is on board for deliver today
Loved the Shop, the stock and its lay out. Staff member was very friendly and helpful. Over all it was a fantastic
Experience and I would highly recommend shop to everyone.
Received in good time and bracelet is pretty. Sizing is on the small size.
My bracelets are beautiful - just as was advertised, delivered on time & notified every step of the way. I have no hesitation in ordering more from them. Very happy.
Sorry I can't yet rate your product as it is, after 32 days on the road, yet to be delivered. It has been at Australia Posts Melbourne Centre since October 18 and delivery has been delayed twice as they say, because they are overwhelmed with parcels. Yet, we received a parcel from NZ and one from Sydney in just a few days. We still wait with hope that our delivery hasn't been stolen by an Australia Post employee.
HI Michael, so glad to hear that your parcel finally arrived despite Australia Post doing an investigation and deeming it lost. Thank you for ringing us to say it arrived just before the postie arrived to collect your replacement order. We hope the girlies love their gift, despite being late.
Ordered and recieved within a few days. Website hard to negotiate. Would like to see similar items linnked as I wanted a bracelet, necklace and earrings the same but couldn't find earrings and had to look through the/ site for ages before finding tge necklace had sold put
Was very good, product arrived undamaged & on time would highly recommend the co.
Very good products but want to order on line. Different time zones to NSW
Hi Margaret, happy to talk to you today and that you have worked out how to order online.
An easy, quick service from ordering to delivery. Although having measured the size of the pearls when ordering, they were smaller than I expected but very acceptable regardless.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Tanya, we have tried to contact you via email and phone. We have looked at your order and it seems that your did receive approx 66% off your purchase, saving you a total of $100. It is unfortunate that this item had been discounted another $12.09 two weeks later, being computer generated for 24 hours and can understand your disappointment. We are looking forward to your return phone call to us to explain to you how our Xmas Sale Applications work on our Online Store. Kind regards Julia Prynne Company Director.