From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Hello, I cant think of anything more that could have been provided - as I am a wee bit older I wasn't very keen on using the online /iPhone so I called up and everything was great, service, timely delivery, lovely person on end of the phone - Christmas pressies done and dusted. Thankyou.
I purchased 3 bracelets for gifts and they arrived quickly, nicely packaged and exactly like the picture. I'll buy again.
It is not the first time I have purchased from Broome Staircase designs and I have not been disappointed. I love the bangle it is very fine and I just love it Happy Xmas to me
Very pleased with the quality, size of the pearls, quick delivery, nice design
Ordered gifts which arrived very quickly. Beautiful products and easy to navigate website.
Excellent communication, product and service. Thanks.
Most enjoyable experience always find product very good
Stunningly beautiful pearl earrings. Delivery was a bit slow. I am a fan and will tell others how good Broome Staircase is.
Helpful efficiency service. Delivery on time.
No problems
I purchased via Facebook ad and was surprised that the description was true to the quality of the product. It was easy to purchase with a very effecient website and delivery service. Very happy wit the earrings
Ordering was easy but I'm yet to receive item.
Therefore I am unable to make any further comments.
Ordered online, which can always be an issue, but the items arrive safely & in a timely manner - even if they did arrive without the promised gift wrapping. Very happy with my purchase.
I received my order and extremely happy with my purchase. Broome staircase Designs are always very helpful and the my Bracelet and Earings are superb.
I wasn't satisfied with the service. I was purchasing some items for a colleague's retirement gift and every time I added the items in interest to my cart to organise payment with my manager, the price would increase overnight, and then as soon as I would remove it from the cart, the price came back down overnight. This was increasing by a considerate amount too, over $100 increase as they can see when the item is in your cart, they bump the price up to catch you, hoping you don't realise. Other than trying to trick you into paying more, I also wasn't satisfied with the packaging and presentation of the purchase, we spent over $450+ and the jewellery came in ziplock bags inside a cheap organza bag (the necklace pendant did not come with a display chain either.) I was disappointed with the presentation for the amount of money we spent. I noticed at checkout that jewellery boxes were an additonal purchase, but this shouldn't be the case for the price of the items, a $4 box would have made gifting your products a much more enjoyable experience, for the purchaser and the recipent. I would not shop from this store again.
Hi Abbey, Sorry to hear that you are unhappy with our service. The website has automated sales which are always changing, which is there reason you would have had differing prices on products each time you visit the site. As for the packaging, we minimise the packaging to keep the cost of shipping to a minimum. If it is a gift and you let us know via notes on the order, we do make an extra effort.
Always great products and great service highly recommend
Good fit, beautiful smooth pearls. Really enjoy the feel of them
Beautiful selection of pearls, reasonably priced, easy to order. The parcel arrived within 10 days. I would buy from this store again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shayne, I can see that you ordered on the 21st November 2020, and the order was processed and shipped on the 23rd November to NSW and was delivered on the 1st December 2020. Therefore your order took 6 days to arrive, which is awesome considering COVID. We hope you are happy with your purchase now that you have received it.