From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Prompt delivery a beautiful product. Have ordered many products from this business.
Née drop pear earrings (bought many in past) were too thick to fit comfortably in piercing! Painful
Great, no issues, quick response. I just love it. Need to organise a special event pronto to show it off.
Did online shopping and the quick and efficient customer service that I had and the regular notifications were great to receive. Even when parcel was delivered in time for the birthday and nobody was home, had a message of where to pick it up. Thank you
Our daughter unfortunately turned 21 during the Covid lockdown restrictions.
The beautiful pearl necklace specially made by staircase was the highlight.
I have bought from these people 2or 3 times and have always been very happy with my purchases and have had quite a few compliments on them
Easy to shop, delivery was very fast. Loved my pearls
Actually, not being an experienced " on line buyer", I found it web site rather easy with a few hick ups.
I love your products and would recommend Broome StarcSe designs
Arrived beautifully packed on time and just love them
Very pleased with prompt efficient *******@nd quality product.
Very poor service loved the pearls didn't received the gift box gift wrapping or peal care, when I phone to say they were for a gift and that's why I order the box with the staircase and gift wrapping the lady who I spoke to said they didn't have any left,,,,,,,,, REALLY!
Very easy process shopping on line and quick delivery. I love my black n white pear bracelet though a little disappointed with difference in size between the black (quite small) and the white pearls. Just a shame there wasn't one or two similar size black to the white ones. Overall it is a lovely bracelet. I understand it was well reduced in price so perhaps this is why...
Hi Liz, I can see that you purchased one of our multi strand bracelets and sorry to hear that you are disappointed that the pearls are different sizes. The product description on the website clearly states that there is a mix of pearl sizes on the bracelet and it is part of the unique design of the bracelet.
Absolutely delighted with the quality of my new double strand pearl bracelet with rose gold and diamanté clasp! Lots of comments... a stunning, now favourite, piece of jewellery. Although the corona virus impacted the delivery process, Broome Staircase Designs kept me updated along the way. Have purchased before from this company and will do so again. Thanks BSD.
Broome Staircase Designs are extremely helpful and lovely to deal with. My ring purchase was lovely though not right for me. It has been exchanged with no problem at all.
The most beautiful ring, great quality and very satisfied. I would love to buy the black pearl ring as well. They even called me to ensure I ordered the correct size.
It was a breeze to purchase and delivery was excellent.
Was having trouble ordering on line and was contacted by a Broome Staircase and was able to complete the transaction personally. And was very pleased with my purchase.
Very happy with the on-line shopping experience and fast delivery.
The ring is lovely, unfortunately I ordered a couple of sizes to big... I changed the ring in Mandurah for a smaller size. Extremely happy now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luci, We apologise for the disappointment caused. The necklace you purchased didn't fit into the packaging that we had left with the Staircase Logo on it and unfortunately due to COVID-19 we are experiencing delays with our custom packaging. We did provide an alternative gift box for the necklace