From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
The staff could not have been more helpful. They are clearly passionate about what they do and took the time to explain the products to make sure I got exactly what I wanted. I'm very happy with my staircase to the moon design pearl pendant and earrings. Highly recommend
I purchased a pendant online and it arrived the next day. Super quick. The pendant was bigger than I thought it would be and the size of the pearls on the boab tree where too big. The shell base that the Boab gold tree was backed by was not fixed to the tree and was free to move around. I would have been happier if the tree was fixed to the shell and the whole thing was smaller.
The staff were very friendly and helpful and made sure I found exactly what I was looking for. The Mabe pearl I chose is exquisite and unique.
All staff were very friendly and helpful. We were made to feel special and they were there to help us with whatever we wanted, even when we couldn't make decisions about things. We visited frequently over the course of the week and were remembered each time and welcomed. One lady wsa going to see if she had an earring to replace my lost one! They were just lovely and good fun - make the experience fun. The products are also beautiful.
Totally satisfied with your service at the beautiful store
Was a little disappointed when my earrings arrived. They are much smaller than shown in the photo & I was particularly wanting the pear shaped pearl but got a rounded one
Hi Carmel so to hear that you are no happy with your pearls, they are 11mm pearls. We offer a 120 day love it or exchange guarantee. If you would like to call me Susie 0448364367 I would be more than happy to help you. Thank you for your review.
Very happy with the Broome Staircase Design White Gold Pearl Earrings and comes with a certificate, the quality looks great.
A sincere thanks.
Allowed to browse the store, the lady was very helpful in assisting us with our purchases.
We were very happy with the level of service she delivered and would shop there again and also use the online store.
My experience could not have been better. Suzie gave me her phone number so I could speak to her and when my bangle arrived I was so happy as it was even more lovely than I expected.
Not only very satisfied with our purchase but also the ease of ordering and the speed of delivery. The piece we purchased is beautiful in design and quality.
Hi There, I enjoyed a really happy and satisfying shopping experience with Myra. I am so please with the purchase of my pearl and gold ring and it will always remind me of our holiday in Broome. I visited just about all the jewellery stores in Broome and found the ring I liked best at your store. Myra was not at all a pushy sales person and allowed me time to make my own decision about what I liked and what I didn't like or want to spend. At other stores, I felt pressured into trying on jewellery that was not of my choice or within my price bracket. Many thanks Myra and I hope we return to Broome sometime soon. Also, I will be inclined to check your website for any online purchases due to this positive experience.
Disappointed that the bangle I received did not match the advertised photo. I realise all pearls are individual in colour and lustre etc, but the ones I received were much paler in colour and not as true as I expected.
Hi Bernadette, we would be more than happy to exchange your Bangle with one more to your liking. If you would like to call me Susie on 0448364367 I will help you find exactly what you are after. Thank you for your feedback.
Bought a pearl bracelet. Wasn't on display but I'd seen it on the website. Lady went out the back and got it. Tried it on and got it straight away. Very happy.
I cant thank Broom Staircase Designs enough. A little error on the website made my order unavailable but, they replaced both purchases with something better. Again, I'm blown away with their customer service and integrity. It was a 60th gift for a very close friend and now, I have a sister to purchase for now.
Thank you Lind we are more than happy to help our customers where possible.
Timely delivery and notified along the way.
Very happy with the pink pearls. My Canadian nieces will be thrilled!
Wish I had bought a pair for myself!
Easy ordering, quick delivery and high quality products.
Broome Staircase Designs - Staff really helpful - Products first class - service great - delivery great - Can't fault them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Isobel, Thank you for your review sorry to hear that you are not happy with your purchase, we do have measurements online. We do offer a 120 day love it or exchange guarantee. If you would to call Susie 0448364367, she would be able to help you out.