Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Great customer service. I was disappointed I didn't win the beautiful pendant and chain which was drawn on my birthday. It would have been a fabulous addition to my jewellery box.
Visited the Broome shop. It had lovely pearl jewellery. The shop assistant was so helpful. I also ordered online and the service has been excellent.
We had just celebrated our 50th wedding anniversary. We were travelling around australia and Broome and a Broome pearl were on m shopping list.
We had a lovely lady assisting us and were very happy with our purchase. As well as a Broome pearl it had a Kimberley diamond. Another tick off thr bucket list.
Very prompt delivery, quality pearls. Return purchaser
Very easy, ordered a beautiful Pearl Ring which arrived three days later. I live in the country and often wait weeks for a delivery so couldn't be happier
Ordered the peacock pearl studs and they are just beautiful. Very happy with my purchase and would not hesitate to recommend Broome Staircase Designs.
Helpful and great value for money Julia is very talented
The staff were very friendly & helpful. They helped me choose earrings for my grand daughters & im glad I took their advice & im sure my girls will love them.
The sales assistant was awesome. A great experience for my first pearl.
Very knowledgeable & pleasant staff who made an effort to make our shopping experience worthwhile
Excellent service and quick turn around Have been very satisfied with all my purchases. Thank you
The Pearl is very beautiful and the design is unique and special. It took some time to get a hold of customer support to address a small concern, but they ultimately resolved their tech issue, reached out and addressed my concern promptly and thoroughly.
Very satisfied with ordering on line & receiving the bracelet in just a few days.
Pleasure to shop, staff helpful and friendly, great prices and discount
I have purchased a few items over the last couple of years and have never been disappointed.
Beautifully designed and made jewellery, fast and prompt delivery and service.
Highly recommend.
Good description, nice quality, very quick service
Both pink pearl stud earrings are absolutely beautiful.
So happy with my purchase.
I was extremely satisfied with my 2 purchases. Pearls are beautiful and the delivery was so fast. Received my items within 2 days. Thank you very much.
Excellent, was delivered very quickly and I love it.
Staff very friendly and explained each piece of jewellery I looked at. Very happy with the customer service.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD