BrillianceReviews 421

Thank you for your help and answering my questions. We now have an exceptional stone I get to build a ring for my wife to be. Thanks again Tom

I'm usually not one to pen negative reviews, but my recent experience with briliance.com compels me to share a cautionary account that others might find instructive.

As a seasoned patron of briliance.com since 2021, my journey with them had been marked by the acquisition of nine distinct diamonds. My latest endeavor involved two separate purchases: a 1.7 ct diamond and a 1.5 ct diamond, each unique in its characteristics. However, an unexpected turn occurred when Ariel McMullen from briliance.com informed me that both my orders were being treated as final sales under a policy against 'comparison purchasing'. This policy was misapplied in my case, as my intention was to purchase two distinct items, not to compare them.

Adding to my dismay was Ariel's approach. Without seeking to understand my intentions or clarify my needs, I was unceremoniously told that my second order was canceled and was prompted to return the first diamond, bearing the return shipping costs. This was all conveyed in a message ending with a smiley face, an element I found both inappropriate and somewhat mocking.

This situation isn't about the financial burden of return shipping, but about the principle and apparent lack of customer insight. Consequently, I decided to return the item I initially intended to keep and to seek my future diamond purchases elsewhere, even at a higher cost.

After packaging and sending back the diamond, I reached out to COO Jonathon Ohayon, hoping to highlight what might not be an isolated issue. The lack of response was disheartening. It seems that the loss of one customer might be insignificant to them, but I believe they should consider the broader implications of such service experiences. To those considering a purchase from briliance.com: buyer beware.

You can't beat these prices anywhere! I searched for months before we purchased my diamond from Brilliance. I wanted a bigger diamond and would never pay the ridiculous prices they charge for natural diamonds. I was able to get a 5 carat diamond for $3,000! The jewelers couldn't believe the price I paid for the awesome quality!

I purchased a 2.24ct lab grown round Diamond on a 0.31ct baguette ring. It turned out beautifully however, communication after I ordered the ring was not great. When the ring arrived it was packaged beautifully with all the appropriate paperwork. Overall, I am very satisfied with my order.

The only reason I'm giving this a 5 star is because I can't give it a 10 star!

I ordered from here and honestly it's the best choice I made I didn't propose yet I will be doing it on the 28th. Now I will tell you that it did take about a month to receive the ring due to fitting/sizing and polishing and all that good stuff, but you can't rush perfection so plan ahead. I'm not going to lie, I was a little skeptical at first just cuz of the amazing pricing and there are some bad reviews about the customer service but honestly I have no complaints what so ever. They contacted me back if I called and they missed it. I liked that they would personally send me text updates. Shout out to the owner for creating such a great company that made me feel so relieved and pressure free and shout out to Shannon and Fellisse for keeping me updated on my order and telling me that I can count on them and that they got me and not to worry, they deserve a raise ;). Everything showed up on the day they said it would and got next day shipping after it was finished and couldn't be any happier with the result. I broke down when I saw it and I can't wait to share it with my future wife. I posted the message from Fellisse just to show you guys how she made me feel a lot better about it. Also the video doesn't do it as much Justice because it looks greater in person. Every place I saw a bad comment on this company I am going to try and post this on that page too. People need to know how great they did and are doing!

Exceptional service and product. When the ring arrived it exceeded my expectations! I felt like I got the best deal and even better than that, when I actually proposed a month or so later, she was even more impressed! Great warranty. They took care of resizing and cleaning with no problems. I worked with Johnathon and he got everything I needed with no question and they were expedient in getting everything back to me! Highly recommend for quality and value!

My husband and I bought a ring from brilliance a few years ago and had a great experience. I was looking for an antique yellow diamond and they were the only company I could find that carried any diamonds beyond M in color. Love my ring and had nothing but a great experience with them. Would highly recommend them! My ring is S-T in color.

If you're in the market for a Quality Lab Grown Diamond, look no further. You cannot find similar Diamonds elsewhere without paying significantly more.

The ring and diamond are absolutely beautiful and the cheapest place I found for a Lab Grown Diamond. It was a bit disappointing that my order came in 10 days after estimated delivery, but the owner texted me and informed me there was an issue getting the diamond delivered to them. Some people on here are complaining about refunds; I ordered a ring and changed my mind the next day. They had my money refunded within 3-4 days and were very understanding about it.

I placed order for Diamond engagement ring on Dec 8,2022 and I was promised that they would be deliver Engagement ring no later than Dec 24th. I did not expect delays so I requested to cancel my order FOLLOWING DAY and But I was told, "we can not cancel your order and it would be shipped to you and then you can return, I would have ship it back to get credits". I did not understand their return policy." They never delivered the order past 24th either. I called them and Lady name Shannon told me that oh someone would contact you from management. After several days of calling to track delivery information. I told that I must get refund, They finally cancelled my order and send me confirmation on Dec 29th.

Brilliance management CEO /Owner Jonathan Ohayon sent me email claiming that he cancelled the order. I have no money credited back to my credit card till date ( January 16,2023). I am disputing with credit card company.

Overall, I had a bad experience with this company. Do not fall for other reviews on this site or other site. They do not sound legit. This company is doing unfair business practices with consumers. I had paid the Ring for engagement and it delayed our event due to this sad situation with Brilliance.

It took a week longer to make my ring, but the wait was well worth it! The craftsmanship far exceeded my expectations. Many of their pictures of the rings don't do their rings justice, the milgrain detail in my ring looks stunning in person. This ring is a size 5.5 with a 2.25ct, E color diamond, ideal cut and excellent polish and symmetry.

With Brilliance you get to look at hundreds of diamonds and the IGA reports to go with them. Take a good look at those reports and take the time to know what you are looking at. You can find an excellent diamond at an excellent price. Next you need to be prepared to wait. This is not a last minute decision site as it will take 30 days or so for your purchase to show up. Customer service was responsive and made sure to notify me of delivery. Delivery was by Fedex and someone has to sign for it. You need to make an arrangement for that, which should bring you peace as these are high dollar items.

I recently made a purchase of diamonds and was treated well and with excellent personal customer service. All my questions were answered promptly by both on-line chat, phone calls, and email. I felt supported through every step of my purchase. I compared many sites before deciding to make my purchases through Brilliance.com and they stood out because of the excellent prices, and the fact that each diamond came with a report. Brilliance checked each diamond to verify the report was accurate and I was getting the value I expected. The beautiful package was presented at my door and I had to sign to verify I had received the package securely. The diamonds were beautifully packed, each in a GIA Magnetic Presentation Case with a lighted box and ring holder to see what the diamonds look like in a ring and on one's hand. I bought each of my grandchildren a one carat cushion cut diamond. I am pleased with each and every one of the diamonds I purchased from Brilliance and appreciate the personal service and attention to detail I received.

So I have return this poor cut dimond for exchange but is now one month and am still waiting to get my dimond deliver, when I call company was explained that the Dimond got lost in delivery and they will look in to in what happened to my dimond
Now am still waiting not
Sure if I will ever received my dimond
I feel this compan lies about orders and not deliver excally what you hbuy

Great quality jewelry and great costumers service, they are very friendly and helpful.
My ring is beautiful. I'm very happy with everything.

They went about and beyond for me.

As an active military man shopping for a ring was not easy to say the least. Being deployed all the time and having a crazy schedule certainly doesn't help either. When we found out a little one was on the way I wanted to marry my lifelong sweetheart before the new addition came and when I was set to be home next.

I got a recommendation from a friend of mine that used Brilliance and contacted them. From the first time I reached out they treated me like family. Their team worked with me under a tight "ring" deadline and worked around my crazy schedule. I chose to go with a Lab diamond to save money on my purchase and their team helped me from A to Z.

I can't thank the whole staff at Brilliance for all their help - the sales rep I worked with even gave me their personal cell number to contact them for updates. You just don't see that much anymore.

THANKS!

Well... I wanted to leave a positive review; I really did! However, it is just not possible. The company is slow to follow through and the owner, who seems to be very friendly, looking back, is just pacifying you when there is a problem. He is a really great sells person but does not like to give you your money back. I purchased a 10K item. I was charge immediately and that was fine. Took over two weeks to get the item. Ok, that was fine too. I returned the item the next day and they received the return. Now, over two weeks later and many, many promises, no refund. I am calling our bank to file a claim. Owner is quick to respond, but what he is telling me is simply not the truth and the fact that I do not have my refund, after a full two week since they received the item, is the proof. Be very, very careful before committing to a purchase. They are great when they are selling you something, but not eager to give you your money back when you decide to return it. And I paid over $200.00 to ship it back to them out of my own pocket. That was OK too but now I would like my 10K back...

They were quick to accept payment for a $15k ring but when I asked to return it for a refund they have been really slow in trying to process the refund. I waited the full 20 business days that they stated on their website it could take to process the refund and finally called them to see what was going on. The person seemed disinterested in my concerns and was dismissive of me. He quickly cut me off when I tried to ask questions. He made a poor excuse stating they don't have enough workers. But they were so quick to take my money at the beginning. They also take down negative reviews on their website because I posted a review last month about the buying experience and now when I go back to their site I do not see my review at all. Buyers beware.

This is the firm with whom you should do business. This is my second purchase from Brilliance, and I'm quite pleased with the results. I bought a platinum band with diamond insets last year. I ordered another platinum bracelet with. 90 carats last week. Natasha was so helpful. I learned a lot more about my buy than I had anticipated.

Prior to ordering from this site, I read excellent reviews. After deciding to order from this company, I was very satisfied with the overall experience and quality of the order!