Bridgecrest

I paid off my loan through my Credit Union. Bridgecrest acknowledged the payment and assured me I would have my title sent within 10 days. A month later I got a call saying that I was overdue on my payment. I told them that the loan was paid off a month earlier. They said that the check bounced. I called the Credit Union and they said that the check was cashed a month back. Bridgecrest called me every morning for 3 weeks harassing me for a payment and gave me a different story every time they called including saying they never received a payment. It's been over 2 months now and my bank's legal department is involved. They said that Bridgecrest finally admitted to having the money the whole time. I still haven't been refunded the late fees, been apologized to, or received the title yet. They even messed up my credit after reporting "overdue payment ".

This business is no good to work with they are garbage they sold me a car that I later on found out it was nothing but garbage with multiple recalls with a faulty airbag. The car was just falling apart in addition to that.It was no good for trading in due to upside down balance they charging. I gave them their junkyard on wheels back voluntarily they refuse to pick it up as a volunteer Repo and trying to report on my credit files late payment trying to smash my credit. As if I still have the car I even return my tag in to DMV Please stay Away from these crooks reported them to CFPB and in process of other legal actions

Bridgecrest are thieves and DriveTime's sales staff aren't honest. They try their best to slip in all types of extra crap you didn't want or ask for in order to run the loan amount up and have you adding years and money to your payments. Bridgecrest also took 2 payments for my first payment and are acting like they can't refund it for weeks even though they can CLEARLY see that they have 2 payments that cleared on their end. That's absolutely Horrible customer service and I'll never do business with companies like these again. I'll be sure to tell everyone EVERY chance I get to not do business here either. Honesty and a little customer service goes a long way and these companies have neither.

A few years ago my car was total and where i live you need a car, so i went to drive time and only had to put down a small amount. Now a few years later i want to trade this car in Bridge crest want double of the amount to pay off the car, no one will take this car, i pay over 500 dollars a month for a car that worth 7000 and Bridge crest have no room for negotiation. I even offer 6000 dollars to lower the pay off but no. I am upside down and with this virus my over time and income has change. They have no heart. This was the worse decision I have ever made.

I bought a new vehicle through a dealership and they handled the payoff amount to be sent to bridgecrest. Dealership told me not to make my next payment as the payoff check was on its way to bridgecrest. In the meantime bridgecrest would call me a minimum of 5 times a day demanding payment. I explained each time that the payoff was in the mail from the dealership and out of my hands. Absolute vultures. Had to finally block the number as my explanation to at least 10 different people wasn't enough for them. Stay away!

I scheduled an online bill pay with my bank Wisely on 4/10/23. Wisely said it was "successfully delivered on 4/11/23". My payment was due 4/20/23. Bridgecrest and I have gone back and forth almost everyday since 4/24/23 due to my payment not posting. They asked for my bank statement, I sent it to them, they did not accept it. On 5/17/23, when I got off work, my car was gone. I called the police and they said it was repossessed. To be a single mom with 3 kids dealing with anxiety and depression is difficult, they only added to it - and the amount of daily calling, emails, mail they send out is ridiculous especially when I paid my bill on time. I've missed 2 days of work because of this. This is my 3rd car with Bridgecrest, I had no problems before; but this will be my last car from them.

I was enrolled in BridgeCrest Autopay, and changed my bank account information. I submitted a payment manually with my new bank account information on the due date for my two vehicles. It turns out that although I changed my bank account, and entered manual payments, BridgeCrest also took the payments out of my autopay bank account, which I had since deleted. This is unacceptable. I called the customer support line, who refused to manage up, and didn't offer a resolution. I was then transferred to the customer service line, and they told me their only recourse is for me to send bank statements, reflecting monies were pulled from the bank accounts, via email, and that someone should get back to me within 48-hours. This is a lifetime to wait just to be assigned a customer service representative. I want my $411.00 and $360.00 refunded to my account for the month of 11/2022.

Their customer support will lead you in circles, lose paperwork, place burdens on you no other company will even think of, or just lie to you, all to avoid providing even the most basic customer support.

This company sucks. When I signed up they chose my payment dates and they don't match up with my actual pay dates from my job. I've asked them for months to help me change it and they're always finding a reason not to. So now I'm stuck with a late payment interest rate. I got a 10,000 dollar car and they're making me pay 26,000 for it. I'm the stupid one for accepting it but I was desperate. They will literally harass you. They call me 10+ times a day to make a payment even though they know I hadn't gotten paid yet. They've even started texting me about it. They're always rude to me and they're always calling me. I pay my payments twice a month every time I get paid yet they call me 10+ times a day asking for it.

Why is everyone using the Pandemic as an excuse not to pay? I lost my job also but guess what, I still received unemployment and not to mention received extra money from the government JUST LIKE YOU DID. It's sad that these companies get these bad reviews because people are not adult enough to own up to their on shortcomings they've created. I'm all about reviews on companies and I personally don't have a problem with them, I paid right as I agreed in the contract and they left me alone. So enough of this Pandemic excuse. Stop blaming Bridgecrest, either pay your bills or hush up.

They lie between you and the dealership Drivetime. They don't carry your old loan that's owed to another car so your best bet is to file bankruptcy. This company rather loose money than to work with the customer to get their money.

I went to the drive time in south county saint louis and they told me my loan and interest after all stupid fees would be 17k and some change turns out they took the interest which is added daily( I wasn't told about this) and now I have an impossible loan to get out of

Recently traded in my car my new dealership contacted Bridgecrest and was given the pay off amount. Well apparently Bridgecrest only honors the pay off request for 10 days which is ridiculous it takes up to 30 days to finalize a new car deal. I was contacted stating the pay off check they received was $65.40 short and they were refusing to deposit my check from the dealership in the amount of $9400 because of $65.40. I have constantly been harassed was refused to speak with a manager then after I threatened to get my attorney involved I was transferred. Long story short I ended up paying the $65.40 and waiting to see if the check has been deposited. This has to be illegal. I would like to make a formal complaint about the illegal activity taking place with this company

I've tried to call to explain to them to help me on my payment that is due... I wanted to have my payment deferred.
The first thing they said. Stimulus check. I tried to make them understand the situation were in and its like they don't care... I'm very disappointed in this Company, I didn't think that they were goin to be such $#*!s about it.
Anyways, I don't care what they do, they could come and take their car but I rather have a roof over my head and food on the table.

I'm refinancing with another company soon, but I've never had an issue with Bridgecrest. In fact, I've never even had to call them a single time during the two years I've been paying my loan. I do take issue that they treat all their customers like subprime borrowers (e.g., mentioning stimulus checks/tax refunds on their website is tacky--no "real" lender attempts to tell you what to do with your own money). I hate having this company on my credit report. My interest rate is 4.65 and I'm looking to lower it-- hardly subprime.

As for all the bad reviews-- Don't blame the finance company for your crappy negative amortization/high APR loan that YOU AGREED TO. You wanted the car, you signed the paperwork. Not like someone forced you to sign off on a 30% APR. Understand the loan terms before you sign! Don't willfully agree to usury and then complain about it later. Anybody can rip you off if you agree to it.