Bridgecrest

This by far the worse company I have ever used in 30 years of credit history. Do NOT get a loan with this crooks. This is a bad company, really bad. Save yourself all the pain and anger you will get with this idiots.

My car was totalled and after the insurance paid them they held the check for 2 weeks. But their GAP is worst. I was supposed to get a refund from them for the payments I had to make before the GAP pay the rest of the loan, and they say that I have no right to receive any money. Thieves. After all of that I went to purchase another car worth $15,995. They were asking $2,000 for downpayment. I went to another place an got a $18,000 with $1,000 downpayment and 3-1/2% lower interest rate

This company is horrible. They continued to withdraw funds from my account over and above the balance of the loan. They refused to refund the amount in a timely manner despite being obviously in the wrong, despite the fact that the billing statements they sent did not match the amount they illegally withdrew. Of course this is in the midst of the coronavirus when so many people are missing hours at work. Worst customer service ever, and Kerry P9KV... literally there service is so bad that customer service managers will not give out their full names. Has absolutely no clue what she is doing or she is working for a company whose policies are purposely illegitimate. I urge anyone who has problems with this company to file a complaint with the Consumer Financial Protection Bureau.

I bought a newer model vehicle and had it financed through bridgecrest and bought all warranties and gap coverage through the partners.
They drug me through the mud and called me a liar on multiple occasions and tried to blame my insurance agency (USAA) which I have total confidence in. They refused to file gap coverage for the remaining 5,000 owed on my vehicle due to 81 dollars they had "misplaced" in their system. It's been 3 months since I totaled my vehicle out and to this day they are still making me jump through hoops in order to receive the coverage I paid for. Gap coverage is a scam. Bridgecrest are thieves who will lie and tell you what you want to hear. Their call centers are based in the Caribbean's and they do not understand basic insurance concepts. I will never again use this company or any partners of said company.

Dear Bridgecrest,

You are the scum of the earth. Shame on you for taking advantage of people by charging an insane amount of daily interest. For not displaying the current balance and having it readily available to your customers. How do you guys sleep at night? Not to mention, you show no care for the millions of customers that have been effected by Covid 19.

You have no ethical bone in your body. I will do everything in my power to fight again subprime and predator lenders such as Bridgecrest. May your company slowly disintegrate in flames.

They billing system is so screwed I'm starting to think it's a scam. My car was repoed 3 times due to they billing system being all jacked up. I'm shocked they still in business I've reached out to the BB twice due to they error I'm currently looking into getting a lawyer and they customer service reps are just rude and hardly know what they talking about. The last time my car was taken someone pulled up to my home with a tow truck with no info on it and a business card with the phone number scratched out I had to get the cops involved because no one had any Idea where my car was located. After figuring out the number the gentleman who answered told me he couldn't help me. I honestly don't want the car anymore and trying to find a way to get out of it

I purchased a car from DT and bridgecrest financed it the vechicle is paid off now. They told my credit isn't good enough to purchase a new vehicle. The internet told me I was pre-qualified for one amount and they next thing it's another amount. Not only that they sales people are rude and insulting. I would rather die than to ever do business again with them. A complete waist of time. They do not listen to their customers. If my vehicle wasn't paid off already I would voluntarily return it!

Our son had a vehicle financed with these people he was killed in a car accident, a different vehicle. They would not talk to us about anything! We received the title to the truck and my wife had it put in her name. They came in the middle of the night and took the truck! No warning didn't call or anything. We thought it had been stolen! My wife finally got hold of someone and they told her she needed to pay 1800$ TO get it back so she did a bank transfer. Then they told her we still couldn't get the truck back they don't do third party transfers. So they stole $1800 from us. Going to see our lawyer in the morning!

Bought a 2015 Jeep Compass 18 months ago for $21,000 payments are $585 a month.18 months later they said I still owe almost $20,160 could not explain where almost $11,000 of payments went. There in the right and I'm in the wrong.alone the car falling apart.dont get financed through these crooks.they lie,cheat,and steal from you.I guess my $11,000 of payments just vanished.BUNCH OF CROOKS AND SCAM ARTISTS

On April 27th, 2020, I advised Bridgecrest Loan Services that I was in the Process of buying a new home, and in order to meet my Mortgage criteria, I would be paying Bridgecrest 4 days past the due date when my Social Security disability check arrives. I even notified Bridgecrest of this situation 4 times not just once but 4 times, each time I was informed by Bridgecrest this will be no problem, no late charges, fees or fines. My loan would stay accurate. I come to realize on April 27th 2020 that there is an increase in my loan for $246.00 via Credit Karma. I called Bridgecrest immediately spoke with a supervisor she said: " Sir there is nothing we can do " I advised her that the 4 times I called each representative said, " as long as you call there will be no problems " $246.00 is a BIG problem when 20 million people are out of work. Can someone please help? Please be advised I have never made a late payment with this Company. They Should be ashamed of themselves

I made a payment and they double charged my account not once but twice. First time I had enough for it to clear. I then had to wait 7 business to get my refund via check. The second time this scumbags did this it over drew my account and wait it gets better they than make you wait 10days to make sure thier end clears it all. Then they initiate the refund adding another 7 days and mail time. They have weak staff with limit knowledge of process and transfer you from department to department instead of resolving. This is a joke of a company's and is criminally Negligent essentially robbing me. Terrible service terrible interest rates and they literally steal straight from your bank account and then blame you for it.

Please never get your car financed through bridgecrest. They are the worst financial company I have ever dealt with. They start to call you if you are 2 hours pass your payment date. They also pocket jock. They began to send message like "Tax time is here make extra payments with your taxes". They are so annoying I just can't wait to get out of this contract. I got my car from drive time. Them also is a no go. I believe bridgecrest is drivetime major financer. Please take this advice and just say no

I normally don't write reviews, but I am extremely upset with this company. I recently moved from Georgie to Florida and I needed to get my tag switched over. I sent the request to them in November 2019, it is now January 2020. I have been trying to get my lien to send over the title to my DMV so that I can finally get my Florida tag and they have been giving me the run around for 2 months. I already have my second temporary tag and it expires in 2 days! I tried faxing them the information, but nope the fax is always busy. I tried scanning the letter via email, and finally after 2 weeks, they finally said that the title department received the information, but it take 2-3 weeks for them to send it over, for them to then mail it to my DMV. This is crazy how I make my payments on time every week, but I cannot get them to send over the information for me to get my tag! Worse experience ever. Can't wait to get my lawyer involved oh boy we are going to have a field day with this one.