Bridgecrest

I have had a loan with Bridgecrest for nearly four years, I have 100% payment history, I had the highest interest rate possible of nearly THIRTY PERCENT. I STILL made on time payments. I traded my car in TWO months ago to rid myself clean of the loan and the car since I couldn't afford $600 a month on a 7 year old car anymore after having it nearly 4 years. Bridgecrest accepted the payoff check and I got a phone call "congratulations your loan is paid off!" 2 weeks ago I'm getting phone calls from them "Ma'am how do you plan on making your payment for $948 today? You're almost 2 months late on your payment" EXCUSE ME! They REFUSE TO ACCEPT the check from LEXUS to pay off my car! They reported me for credit delinquency when I traded that car in TWO MONTHS AGO! They sent the check back for "insufficient funds"…. From LEXUS?! AS IF! Do not lend through this company! They are trying to steal from you! We have attorneys to rightfully sue them for not accepting a payoff check! To make it even worse I didn't even receive a refund check for my warranty and gap insurance since they re opened my account, so I am now out an additional $555 that is rightfully owed to me.

I bought a 2006 HHR in 2014. First thing, I'm a young woman who walked into a dealership alone with no knowledge of the car game. I put $1000 down and my carnote was $436 a month. 2 weeks after I get the car the check engine light comes on. Call them and they said I was out of warranty because I went over the mileage. I had to pay for about 8 different things wrong with this piece of crap because they wouldn't cover it. I made my last payment in September 2015 and called about a week later to do a voluntary repossession because it was costing too much. Do you want to know when they picked my car up? February 26th, 2016. Threy have since reported my account as a repossession AND this past week reported late payments from 2015 to date! But I received a letter in the mail saying now they dont have enough information on me and I need to call and update my info lol BUT they sent the letter to my house which is the same house the tow truck that drove 189 miles to pick up the car. Runnnnnnnn far far away from these scammers!

I called was just told by Colton from customer service to find another loan company! I am frustrated

I hate to be another person complaining because I couldn't pay my note for ONE month but here I am. I cannot believe there are still companies that act like life isn't life and s**t doesn't happen!

I was about to miss a payment and knew I wouldn't be able to make it up until the next month, when I called to ask to push it back they told me about a deferent plan I could set up. I called to set it up and they said I had to miss the payment first. (okay?) and I did as I knew I would. I called back and they said NO I didn't qualify for the deferment! (Now why the hell would yall even suggest I do this then!) Also I'm wondering how and why I didn't qualify when at the moment funds were tight because my husband retired from the AF and we were still waiting for his final payments, a mess up on the military's end. Which I tried to explain. They basically told me thats not their problem and sorry but I should've saved up note money and thought of that before he retired

This occurred in Feb. Now we are on a different ddeposit schedule as hubs has a new job and the note date will always be late or in the way of other bills. They said NO to changing the payment date! Wth?! So yeah, they suck. I'd never recommend them to anyone. I guess they were fine up until then, they're just terrible in a bad situation. Know they won't back you up or even act like they want your service, just rude and inconsiderate rules/people. But I can say I had no problem in the first 2 years when everything was fine and payments were made on time; and thats why they have 2 stars instead of 1.

I reason purchased my 2017 Malibu March of 2019. I have not had any issues with Bridgecrest nor with making any payments until now. I was set up on a biweekly payment plan for the first six months. I have a contract indicating my payments would be $444.00 a month. I have been for filling my payments through auto pay for the last 5 1/2 months with no issue. We are now in August and I get paid 8/2,8/16 and 8/30. I for-filled my $444.00 monthly payment on 8/16 but Bridgecrest is trying to take another payment on the 30th which would not be over my agreed amount. Although, the amount they want to debit biweekly $222.00 I have but why should I give when I was told of what my monthly amount would be? I spoke with customer care and I was referred back to DriveTime, DriveTime stated once the contract is submitted I have to go through bridgecrest. I am currently seeking another financial bank that can take over my loan so that I can rid myself of this. Consumer, I know you may be down on your credit, may not have alot but do not involve yourself with DriveTime or Bridgecrest. I am uncertain how the better business bearu even allows these company to operate.

Bridgecrest repposed my car after one late payment. They do not believe in working with people and it cost me more that the payment.

Irritating company that caters mostly to subprime market, which I am not. I'm in the process of a refi with PenFed and can't sign the documents fast enough. If you buy from Carvana, refi as soon as you can (IF you can) because Bridgecrest is awful. I hate having this embarrassing trash financier on my credit report.

Most of the reviews are from subprime people who have a subprime understanding of lending (i. E., "I signed the paperwork for this outrageous 27% APR loan and Bridgecrest is not willing to work with me after [health issues/fight with significant other/depression/incarceration]". What they aren't saying is that they probably asked for an extension after two months of payments. Or "this company sucks because they repossessed my car!" They repoed your car because you didn't pay, moron. Or "I totaled my car and Bridgecrest blah blah blah". Who totals their car? I'm turning 50 this year and have been in two tiny fender benders in my life, having gotten a license at 16. Reckless people put others in danger and then they whine about insurance and finance companies giving them high rates and "not working with them"?! Go eff yourself. You're working with underwriters, not your social worker or elementary school teacher. It's called calculated risk. Pay up or shut up.

I purchased a 2015 Hyundai elantra in July of 2018. Upon receiving the car, the rear brakes were toasted, Tires were Chinese made and the engine was VERY noisy. The Brakes were fixed, the tires replaced ($500.00) and 5 months later the battery failed ($200). So far $750 out of pocket tires/battery. June of 2019 the engine refused to remain running at stop signs, stalling 12+ times a day. Hyundai Rebuilt the engine at a total cost of over $4500 with parts/labor/dealer ship repairs/rental car (Hyundai paid). After an oil change the stalling has started again. Based on my records, this car has had close to $5500. 00 in repairs in 18 months... REALLY? So I elected to cash in the extended warranty. I e-mailed the warranty company and that was handled promptly, and efficiently, however, Bridgecrest claims they never received the money. After about 2 weeks I called them 4X today each time on hold for over 15 minutes. Last supervisor finally admitted they get paid via SilverRock(warranty company) 2X a month and that the payment would not post for a week the 24th, BUT... get this. Car is scheduled to be repossessed starting on the 20th of this month. WTF. I made a small payment today, to stop this as requested. I owe about $375, the warranty check is for $1081... more than enough to get me caught back up. But they REFUSE to post to payments and want to post to principal of loan ONLY... WTF again... If CapitolOne can post warranty cash out to payments, why can't Bridgecrest. This is the first in many complaints to be filed...

I bought a 2018 Dodge Journey in July of 2022. I knew I was rebuilding my credit and expected high interest rates. It wasn't a surprise. However, my down payment was only $300.00 with payments of $620.00 a month. This was doable for me so I did it. Fast forward to January of 2023. The car was total through no fault of my own. I kept insurance the whole time and never was late on my payments and never deferred any payments. My insurance deemed it a total loss on the 27th of January and gap company through Drivetime (Ally) sent the payment on the 23rd of February. My only complaint with Bridgcrest is that they won't finance me for another car after 8 months of perfect payment history due to there being a small balance owed while waiting on the gap insurance check to hit my account. Customer service was hit or miss. Most of the time it was good. But sometimes, I had to escalate it to a higher level just to get a simple question answered. Long story short, if you have to rebuild your credit, it's worth going with Bridgcrest and then refinancing after a year. I would recommend them to anyone with the advice of making sure your payments are auto drafted from your bank account so that you are never late.4 starts for the hit or miss customer service, but don't be afraid to escelate it in a polite manner and they will try to resolve your issue and get you the answers you are seeking.

I am a dialysis patient and went to Drive Time to get a car. I never knew Drive Time was owned by Bridgecrest. In June I had a procedure done and needed to deferr a payment which was granted. 2 months later I actually recieved a kidney transplant. I called to deferr another pay because I would not be working. They denied my request sayingvthat the only let people with 3 months behind on payment use deferment. Thats not true or I wouldn't have gotten the first deferment. When I complained to the BBB, I received a call from Bridgecrest and the guy left a message but deliberately omitted one of the numbers for me to call them back. I went through 10 people who would not allow me to speak to the guy in charged saying he was busy or will contact me again. When I received a message from the BBB, Bridgecrest told them that they contacted me several times and I never would talked to them which was a all out lie. I have never seen a company that was so underhanded and unprofessional. I will never recommend anyone to use this company or go through Drive Time to purchase a vehicle.

Bridgecrest is an awesome lender. I switched jobs and missed a few payments and they worked with me and were patient while I got back on track! Best customer service. I would definitely use them again and recommend them.

I bought a vehicle (2018 Wrangler Unlimited) from Carvana. The buying process was easy from Carvana... HOWEVER, the financing from BRIDGECREST has been a total nightmare. They gave me the wrong address to send payment to... first payment sent to Az, then it never got there (apparently) because it was to be sent to lA, CA. They were to refund the $30 for stop payment. Never happened. Then I traded that in and the Jeep dealership sent payoff on 4/4. Never posted. I was getting collection calls, threats, and then email that I would be sent to collection. I sent tracking number, copy of check to Bridgecrest. Still never posted. Then they came up with $130 interest... the dealership paid that... I sent tracking number and copy of check... this all went to Mesa, Az. After this lengthy ridiculous not posting scenario, threatening collection calls, emails that I will be reported to Credit Bureau, they did post these checks on 5/14/21.
This organization is not ethical. The collectors were threatening and I didn't even have the vehicle. No one can transfer you to Mesa, Az accounting department to talk to, anyone. They have to send an email. I requested a call back from accounting department... never happened. So basically, I have been a wreck with phone calls from Bridgecrest for collection, threats to ruin my credit... and this way too long to post a payoff. MY SUGGESTION... if you choose to use CARVANA, do not allow them to finance through Bridgecrest. Their practices are unethical, their "customer service" people are generally rude, and do listen. I doubt any accurate phone calls were even posted or recorded. My credit is good. I allowed this finance company due to the pandemic, needing a newer vehicle (front line nurse... no choice but to be at work) and no hassle... which Carvana provided initially... Bridgecrest... no. I should sue them for causing undue stress. Believe me, I've had enough stress through this COVID-19 pandemic.
D Pierce

My sister passed away in 5/2022. Prior to her death she told me she had paid off her car and showed me the title Bridgecrest sent her. As the executor of her estate I was unable to find the title among her things so I contacted bridgecrest to request a release of lien. I called the customer service number several times before reaching anyone. When I finally reached someone, I was told I needed to speak to someone in the title department. When I finally reached them, they told me to submit a copy of my sister's will and death certificate which I did promptly. When I informed them that they had already sent her a title because she had made her final payment, the customer service person indicated that they had no record of that in spite of me telling him that my sister had shown me the title when she received it. Additionally, the customer service person pretended to not know what a release of lien was. I was told that someone would call me back when they received the death certificate and will via email. When asked If i could send it registered mail because I was becoming suspicious by now I was hung up on. After sending the documents via email no one ever called me back in spite of me leaving numerous messages. After several months I reached out to the title department again and they claimed to have never received the documents even though I had an email receipt indicating that they received and opened the document. When I informed them of the receipts, they hung up on me, It has been over a year and I still have heard anything from them which leaves me in limbo because I am unable to purchase a tag for the vehicle or get the title transferred to the estate even though I am the executor of my sister's estate.

I was debited twice for my monthly payment. Now I have to wait three weeks to receive my money. Their customer service is very slow and disrespectful

I purchased an audi q8 prestige from carvana which uses bridgecrest for financing. Ive had the car for a year now and own my own business. I called them to let them know i was going to be 7 days late for the first time since having the loan. Then proceeded to tell me that instead of my normal payment of 1,262 a month that i would now be paying more interest that would accumulate to 2,436 dollars i then said to the customer service woman that math doesnt make any sense and i would like to speak with a manager. She "why" i said does it matter i want to speak with a manager she proceed to say "i can transfer you to another department" so this back and forth goes on for over 20 min of me simply asking to speak with a manager to get to the bottom of this becuase nothing she was saying was making any sense. She finally connects with a manager who proceeds to tell me that the previous woman i spoke with was completely incorrect and what she said was basically a fat lie. Then i said i wanted to file a complaint and the manager told me he would speak with her long story short didnt let me file a complaint.

On top of all of this when i checked the remaining balance of my loan nothing has gone down ive paid well over 15k into the loan. When i asked them about this they were not able to give me any information. That seems to be the common denominator with them. No body knows whats going on and no body is able to answer any questions. You have to fight tooth and nail to get a manager to assist you with anything. If you have other financing option go with those DO NOT USE THIS COMPANY!

Now im seeking legal representation to get rid of this car loan and get a new car with a differrent bank. Very shady and illegal tactics they also have multiple class action lawsuits agianst them and bridgecrest has lost the majority of the suits.

Bridgecrest is a RIP OFF Company. They took double payments out of my account and would not REFUND. Bridgecrest was given the proper requirements of getting REFUND. NO REFUND.