Deborah P.

I bought a 2020 Jeep Overland from this place.
Sale was great.
Easy.
However… salesman … no
He was to give me touch up paint. Nope
He was to get the 2nd key fob … nope
A lot of empty promises. Too bad!
I buy Jeeps consistently… for personal use and for cattle company. Won't buy from this dealership again.
However… he did talk a good game!
No service after the sale!

I purchased a 2018 Wrangler Unl from Carvana... easy buying process... financing was through Bridgecrest... everything went down from there.
Bridgecrest is horrible to deal with. Carvana will tell you to call with any problems, but they do not help at all. The customer service people at Carvana will just tell you to contact Bridgecrest... and that is just a fresh hell. So... best choose another car dealership or find your own financing. Both do these companies, Bridgecrest and Carvana are not ethical.

I bought a vehicle (2018 Wrangler Unlimited) from Carvana. The buying process was easy from Carvana... HOWEVER, the financing from BRIDGECREST has been a total nightmare. They gave me the wrong address to send payment to... first payment sent to Az, then it never got there (apparently) because it was to be sent to lA, CA. They were to refund the $30 for stop payment. Never happened. Then I traded that in and the Jeep dealership sent payoff on 4/4. Never posted. I was getting collection calls, threats, and then email that I would be sent to collection. I sent tracking number, copy of check to Bridgecrest. Still never posted. Then they came up with $130 interest... the dealership paid that... I sent tracking number and copy of check... this all went to Mesa, Az. After this lengthy ridiculous not posting scenario, threatening collection calls, emails that I will be reported to Credit Bureau, they did post these checks on 5/14/21.
This organization is not ethical. The collectors were threatening and I didn't even have the vehicle. No one can transfer you to Mesa, Az accounting department to talk to, anyone. They have to send an email. I requested a call back from accounting department... never happened. So basically, I have been a wreck with phone calls from Bridgecrest for collection, threats to ruin my credit... and this way too long to post a payoff. MY SUGGESTION... if you choose to use CARVANA, do not allow them to finance through Bridgecrest. Their practices are unethical, their "customer service" people are generally rude, and do listen. I doubt any accurate phone calls were even posted or recorded. My credit is good. I allowed this finance company due to the pandemic, needing a newer vehicle (front line nurse... no choice but to be at work) and no hassle... which Carvana provided initially... Bridgecrest... no. I should sue them for causing undue stress. Believe me, I've had enough stress through this COVID-19 pandemic.
D Pierce